Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Average customer rating
3.9 out of 5
3.9
(2,452 Reviews)
Open Ratings Snapshot
Rating breakdown 2,452 reviews
5 Stars
1,314
4 Stars
401
3 Stars
276
2 Stars
181
1 Star
280
49%of customers recommend this product. 
(
343 out of 694
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Awesome headphones
on March 29, 2025
Posted by: Budswinner
[This review was collected as part of a promotion.] Is use these to listen to audiobooks to and they're the best. I love the Audio Eraser feature the most
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 14, 2025
Thank you for sharing your thoughts on the Galaxy Buds3! It's great to see how much you enjoy them for audiobooks! The enhanced 2-way speaker truly brings each note to life, allowing you to immerse yourself in the rich details, from the deep rumble of the bass to the clear, crisp highs. We’re glad you love the Audio Eraser feature! It effectively removes unwanted background noise while you're creating videos in loud environments. Your feedback is valuable, and we hope you continue to appreciate the exceptional sound quality and clarity that the Galaxy Buds3 provides! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is gook
on March 29, 2025
Posted by: KtheMystery
[This review was collected as part of a promotion.] Seamless action, good looking, but its easily fall out.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Could not keep them in my ear.
on March 29, 2025
Posted by: Cheri
I could not keep these in my ears. The charger went out after a month.
Response from Samsung USBy R&R Team, March 31, 2025
We appreciate you taking the time to reach out to us, Cheri. Your candid feedback on the Galaxy Buds3 is greatly appreciated. The Galaxy Buds3 Pro offers up to 30 hours of listening time when used with the charging case. However, actual battery life may vary depending on usage conditions, such as function settings, playback file type, and Bluetooth signal strength. If your earbuds are not charging correctly, please try the following troubleshooting steps: First, use the included charging cable with a USB charger. Second, ensure that the charging case is functioning properly. Third, check for any debris in the charging cradle's pin connectors. Fourth, inspect the charging connectors on the Galaxy Buds for obstructions. Finally, use the Wear app to confirm if one of the earbuds is not charging and make sure that each bud is securely seated inside the charging case. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you continue to experience challenges, please be sure to reach out to us at Samsung Support for further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I lovvvveee Samsung products
on March 29, 2025
Posted by: Pking15
[This review was collected as part of a promotion.] Here’s an extremely positive review for the Samsung Galaxy Buds3:
---
★★★★★ Absolute Game-Changer for Wireless Earbuds!
The Samsung Galaxy Buds3 are hands-down the best earbuds I’ve ever used! From the moment I put them in, I was amazed by the crystal-clear sound quality—deep bass, rich mids, and crisp highs that make every song sound like a live concert.
The Active Noise Cancellation (ANC) is next-level, completely blocking out background noise and letting me focus on my music or calls. And when I need to hear my surroundings, the Ambient Mode works flawlessly.
Battery life is phenomenal—I can go all day without worrying about charging, and the fast-charging feature is a lifesaver. Plus, the fit is incredibly comfortable, even after hours of use. They stay secure whether I’m working out, commuting, or just relaxing.
Samsung has truly perfected the wireless earbud experience with the Buds3. The seamless connectivity, intuitive touch controls, and premium design make these a must-have. If you’re considering an upgrade
The audio eraser is a favorite feature of mine
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great buy!
on March 28, 2025
Posted by: Patrick H
from Philadelphia
Expertise:Intermediate
Verified Purchase:Yes
I read online that some people have issues getting them to fit. Turns out they fit me perfectly. I highly recommend getting these!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good earbuds but slight issues.
on March 28, 2025
Posted by: Dezzhi
[This review was collected as part of a promotion.] These earbuds are good for everyday use. My only problem is that I have an issue where sometimes my right earbud is lower than the other. I have not changed any sound settings so they should operate normally.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not meant for small ears.
on March 28, 2025
Posted by: Tiffy
from Riverside, Ca
Verified Purchase:Yes
I returned them after a few days. They were too big for my ears and did not stay in my ears. They kept popping out.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 31, 2025
Thanks for sharing your honest experience with the Galaxy Buds3, Tiffy! We always look forward to hearing from our customers and getting your insights. We hate to see that you had some challenges trying to get your buds to stay in. The Galaxy Buds3 are open-type earbuds are designed for a comfortable listening experience, and you'll notice they don't have ear tips. To use them, simply pop them into your ears and look for the handy directional markings on the bottom of each bud—there’s an "L" for left and an "R" for right! Pop the R bud in your right ear with the "R" facing you, and the L bud in your left ear the same way. Tilt them slightly so the microphone faces you for the best sound quality. Finally, adjust them a bit by rotating them until they fit just right. We appreciate your feedback once again and hope to hear more from you in the future. For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Nice Sound Horrible Charging
on March 28, 2025
Posted by: JV72
I've had these for 9 months. Sound quality is great. Charging is an issue. I had the case replaced under warranty, and they still don't charge correctly. Very often I end up with only 1 earbud at the gym, because one is dead and won't charge.
Response from Samsung USBy R&R Team, March 28, 2025
Thank you for sharing your experience with the Galaxy Buds3! We're thrilled to hear you love the sound quality. We take great pride in providing an immersive listening experience. Regarding your charging situation, we appreciate you letting us know. We suggest checking the charging contacts on both the earbuds and the case to ensure they’re clean, as this can sometimes affect how well they charge. If you've already checked this and are still encountering difficulties, we encourage you to reach out to our customer service team. We're here to help! We want you to be able to enjoy your workouts with both earbuds fully functional, and your feedback is invaluable in helping us enhance our products. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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