Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Average customer rating
3.9 out of 5
3.9
(2,452 Reviews)
Open Ratings Snapshot
Rating breakdown 2,452 reviews
5 Stars
1,314
4 Stars
401
3 Stars
276
2 Stars
181
1 Star
280
49%of customers recommend this product. 
(
343 out of 694
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Galaxy Buds3
on April 18, 2025
Posted by: Sadiq Selman
from Dearborn Heights, MI
Expertise:Intermediate
Verified Purchase:Yes
This design is much better than the previous versions. It's lightweight, doesn't fall off, and is nice-looking.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 18, 2025
Thanks for sharing your positive feedback on the Galaxy Buds3, Sadiq. The Buds3 features a brand-new design that’s lightweight and comfortable, making them perfect for all-day wear. Their improved fit ensures they stay securely in place, even during active use. With fresh finishes and a sleek clear charging case, they stand out with a stylish and modern look. The 11mm speaker and enhanced diaphragm deliver dynamic sound quality, making your music and calls crystal clear. Plus, the intuitive touch controls make it easy to manage your audio experience on the go. It’s great to know you’re enjoying the upgraded design! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't Buy
on April 18, 2025
Posted by: Parker
from Arizona
Expertise:Intermediate
Initial connection was seamless, and the sound is amazing! However, after a few weeks, I started having a problem with one of the earbuds not being recognized by the case, thus not charging. I was able to clean the earbud tip, re-set them to factory settings and get them to work again. In a few short weeks, the same issue happened, only this time I wasn't able to fix it. Samsung support was worthless. I apparently have to travel 40 miles to the nearest shop to have it fixed - I shouldn't have to do this after only a few months, and I don't have any hope this will fix the issue permanently. I only used them approximately 10 times. I am super disappointed. I read other reviews which identified this as an issue but thought that they may have been isolated cases. Don't waste your money...
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 18, 2025
Thanks for sharing your detailed feedback on the Galaxy Buds3, Parker. We hate to see that your time with the Buds3 has not gone as expected, but we're here to help. When one of the earbuds isn't recognized by the case, it's important to ensure the charging contacts on both the earbud and the case are clean and free of sweat or liquid. Restarting the earbuds by placing them in the case, closing it, and waiting at least 7 seconds can also help. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If the continues, visiting a Samsung Service Center or reaching out to us at Samsung Support is a good step to make sure everything is working as it should. We hope this helps bring your earbuds back to their best! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Ear buds
on April 17, 2025
Posted by: Mary
from Robertsdale al
Expertise:Beginner
Verified Purchase:Yes
Great set of ear plugs. Still trying to figure out how to answer the phone using them.
I would recommend this to a friend!
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 18, 2025
Thanks for sharing your insights about the Galaxy Buds3, Mary. The Galaxy Buds3 is designed to make answering calls simple and convenient. To answer a call, pinch the earbud once. This gesture also works to end a call when you're finished. If you're still getting used to the controls, it might take a little practice, but the touch-sensitive sensor is built to respond accurately. Check out the link attached to learn more about the pinch controls of the Buds3 and Buds3 Pro. If you have any questions or concerns, don't hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Hoping they stay great
on April 17, 2025
Posted by: Holly T
Expertise:Expert
Verified Purchase:Yes
I really love this ear buds so far. They don't fall out easily, fit well, the sound is great. I hope they "stay" this good for me than a year.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 18, 2025
Thank you for your wonderful review of the Galaxy Buds3, Holly! We're thrilled to see you love the fit and that they stay secure during use. The advanced 2-way enhanced speakers and active noise cancellation provide a fantastic sound experience. We understand the importance of durability, and we’ve designed the Buds3 to be both comfortable and enduring. We appreciate your feedback and hope you continue to enjoy your experience with the Galaxy Buds3. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not that good
on April 16, 2025
Posted by: JRDiaz
Verified Purchase:Yes
They fall of the ear easyly theyre nice but could be better
Response from Samsung USBy R&R Team, April 17, 2025
It's great to hear from you, JR. We really appreciate getting feedback from our valued customers. We see that you reached out regarding your Buds3. We’re glad to hear you like them, but we also recognize that you might be having difficulty finding the right fit. The Galaxy Buds3 are designed as open-type earbuds, which means they don't come with ear tips. To begin, simply place the buds in your ears. Look for the directional marks on the bottom of the earbuds; you will see an "L" for the left earbud and an "R" for the right. Insert the right bud (R) into your right ear with the "R" facing you, and the left bud (L) into your left ear with the "L" facing you. For the best fit, angle the earbuds slightly so that the microphone on the bottom points towards your mouth instead of straight down. You can adjust the position of the buds by rotating them forward and backward until they feel comfortable. If you need further assistance, please don’t hesitate to reach out tp us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't waste your money....
on April 14, 2025
Posted by: Daguilar
from Salem, OR
Expertise:Intermediate
Initial connection was seamless, and the sound is amazing! However, after a few weeks, I started having a problem with one of the earbuds not being recognized by the case, thus not charging. I was able to clean the earbud tip, re-set them to factory settings and get them to work again. In a few short weeks, the same issue happened, only this time I wasn't able to fix it. Samsung support was worthless. I apparently have to travel 40 miles to the nearest shop to have it fixed - I shouldn't have to do this after only a few months, and I don't have any hope this will fix the issue permanently. I only used them approximately 10 times. I am super disappointed. I read other reviews which identified this as an issue but thought that they may have been isolated cases. Don't waste your money...
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 15, 2025
Thank you for sharing your detailed feedback about the Galaxy Buds3, Daguilar. It's great to see that the initial connection and sound quality impressed you. However, regarding your concern about one earbud not being recognized by the case and failing to charge, there are a few steps that might help. Cleaning the charging contacts on both the earbuds and the case to remove sweat, liquid, or foreign materials can prevent corrosion and ensure proper charging. Restarting the earbuds by placing them in the charging case and pressing the Connect button for more than 3 seconds may also resolve recognition issues. If this persists, resetting the earbuds to factory settings through the Galaxy Wearable app might be an option. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If these steps don't help, please be sure to reach out to us at Samsung Support for additional assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Excelent sound
on April 14, 2025
Posted by: V G D
Expertise:Intermediate
Verified Purchase:Yes
Sound is awesome, still getting used to placeing in ear, without falling. Head is a little bgger than anticipated. May be I might change it to 5 stars once I figure out how to place it in the ear.
Response from Samsung USBy R&R Team, April 14, 2025
Thank you for sharing your thoughts about the Galaxy Buds3! We love to see that you've enjoyed the sound quality of these buds, but we see that you may be facing some challenges getting them to fit. The Buds3 are designed as open-type buds rather than canal types. To help you achieve that optimal fit, make sure you’re placing the buds correctly—check for the directional marks on the bottom: 'L' for your left ear and 'R' for your right ear. We recommend inserting the R bud into your right ear with the 'R' facing you, and the L bud in your left ear similarly. Once they’re in, try angling the blade slightly so that the microphone points towards your mouth rather than straight down. This adjustment can significantly enhance your experience! Additionally, we suggest rotating the buds forwards and backwards until you find that sweet spot that feels just right. We appreciate your feedback and hope to hear more from you in the future. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Meh
on April 13, 2025
Posted by: Kbd34
Verified Purchase:Yes
Ai for these isn't in ear buds. It require a new phone with galaxy ai. Controls are less intuitive than previous models however there are more quick controls available
Features
2 out of 5
2
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 14, 2025
Thank you for sharing your feedback about the Galaxy Buds3, Kbd34. The Galaxy Buds3 and Buds3 Pro are the first earbuds from Samsung to feature Galaxy AI technology. However, Galaxy AI features are enabled by pairing them with compatible Samsung devices, as the AI functionality is not embedded directly in the earbuds. Regarding controls, the Buds3 series introduces pinch controls on the stem, which may feel different from previous models but offer additional quick control options for enhanced functionality. Your insights are valuable, and we appreciate you taking the time to share them. If you ever have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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