Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Average customer rating
3.9
(2,452 Reviews)
Rating breakdown 2,452 reviews
5 Stars
1,314
4 Stars
401
3 Stars
276
2 Stars
181
1 Star
280
49%of customers recommend this product.
(
343 out of
694)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Wireless Earbud Headphones - Silver
Customer Rating
1
glitchy. would not recommend or buy again.
on June 30, 2025
Posted by: jody
from Columbus Ohio
Expertise:Intermediate
Glitchy. Sound cuts out for several seconds at a time multiple times every single time I use them. Not sure if it's caused by the noise canceling feature or maybe in ear detection. They don't fit snuggly so you're forced to use the noise canceling unless you are in a completely silent environment. Noise canceling is useless in noisy environments. It frequently, randomly emits the tone that indicates I have placed them in my ear. Would not recommend.
Update: incredibly condescending response from 'Kelvin' was unhelpful and completely failed to address the issues I'm having. I spent good money on these earbuds and they've been mostly an annoyance. Jabra makes great earbuds.
Update: incredibly condescending response from 'Kelvin' was unhelpful and completely failed to address the issues I'm having. I spent good money on these earbuds and they've been mostly an annoyance. Jabra makes great earbuds.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, June 30, 2025
Thank you for sharing your experience with the Galaxy Buds3, Jody. We hate to see that you’re experiencing sound interruptions and have concerns about the fit and noise-cancellation feature. It’s important to us that you enjoy using them to the fullest. The sound cutting out can stem from various factors, including Bluetooth interference, an improper fit, or outdated software. We recommend checking out our troubleshooting guide in the link attached for some helpful tips. Additionally,we also added a link that offers suggestions for achieving the best fit, as a snug fit can enhance your experience, particularly with noise cancellation. If you have any further questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. We’re always here to help! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/ (Sound cutting)
https://www.samsung.com/us/support/answer/ANS10003519/ (How to wear)
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https://www.samsung.com/us/support/troubleshoot/TSG10001339/ (Sound cutting)
https://www.samsung.com/us/support/answer/ANS10003519/ (How to wear)
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Written by a customer while visiting Samsung US
Posted by: Samsung S24
Verified Purchase:Yes
I love them! They're light weight and comfortable and I'm satisfied with the life of the battery.
Written by a customer while visiting Samsung US
Customer Rating
5
Love these!
on June 29, 2025
Posted by: Goody5
[This review was collected as part of a promotion.] I use them to talk in the car ,love the noise canceling.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sound wonderful
on June 29, 2025
Posted by: Mnnapper
[This review was collected as part of a promotion.] I use it for call, music, watch movies...bla..bla
All is wonderful with this Buds3
All is wonderful with this Buds3
Value
5
Written by a customer while visiting Samsung US
Posted by: Stan
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Epic Sound. Seems like Samsung actually understands sound. Better than Airpods. Nuff said.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Abraham
from Brooklyn NY
Expertise:Intermediate
Verified Purchase:Yes
Very poor design, does not stay in the ears and has no adjustable tips
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, June 30, 2025
Hi Abraham! Thank you for sharing your thoughts on the Galaxy Buds3. We noted your concerns about the fit. It's important to note that the Galaxy Buds3 are designed as open-type buds, meaning they do not come with adjustable ear tips like traditional canal-type earbuds. To get started, you can simply place them in your ears. Make sure to check for the directional marks at the bottom of the earbuds, with an "L" for the left bud and an "R" for the right. When inserting them, position the R bud in your right ear with the R facing you and do the same for the L bud in your left ear. You can also adjust their angle slightly so the microphone is pointing towards your mouth rather than straight down. We do understand that it may take some time for some users to get used to this new design, and we recommend experimenting by rotating them forwards or backwards until you find the fit that feels right. If you have any further questions or need assistance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing love
on June 28, 2025
Posted by: Unspokendollar
[This review was collected as part of a promotion.] I love these ear buds. There beyond amazing. Wish I gotten the pro but still love
Value
5
Written by a customer while visiting Samsung US
Posted by: Daniel
Verified Purchase:Yes
They work okay, but the right ear bud refuses to connect.
Response from Samsung USBy R&R Team, June 30, 2025
We appreciate your honest feedback on the Galaxy Buds3, Daniel. Your feedback is invaluable as we continue to make improvements. We see that you may be facing some challenges getting your right bud to connect to your device. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We recommend checking out the link attached for troubleshooting options to help you resolve this. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111318/#:~:text=Restart%20the%20earbuds.%20Put%20the%20buds%20back,then%20try%20to%20connect%20the%20earbuds%20again.
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https://www.samsung.com/us/support/troubleshooting/TSG01111318/#:~:text=Restart%20the%20earbuds.%20Put%20the%20buds%20back,then%20try%20to%20connect%20the%20earbuds%20again.
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Written by a customer while visiting Samsung US