Customer reviews from https://www.asus.com
ASUS - RT-AX50 Go AX1500 Dual-Band Wi-Fi 6 Travel Router - White
Average customer rating
1
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for ASUS - RT-AX50 Go AX1500 Dual-Band Wi-Fi 6 Travel Router - White
Posted by: Anonymous
Verified Purchase:Yes
I returned it because it was bull crap it wouldn't USB tether no matter what court I used and I tried 50 different chords
Response from https://www.asus.comBy CLM, April 6, 2026
Dear Valued Customer,
Thank you for your comment.
We do understand your disappointment with the router and the inconvenience this may have caused if you experienced difficulty setting up USB tethering. To properly setup USB tethering on this router, check USB tethering is enabled in your phone's settings, a high-quality data cable is used and the router is connect to a 9V/2A or higher power source to ensure stability. Additonally, ensure the router is running with the most current firware version. This can be downloaded at: https://www.asus.com/networking-iot-servers/wifi-6/all-series/rt-ax50-go/helpdesk_bios?model2Name=RT-AX50-Go
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the router and the inconvenience this may have caused if you experienced difficulty setting up USB tethering. To properly setup USB tethering on this router, check USB tethering is enabled in your phone's settings, a high-quality data cable is used and the router is connect to a 9V/2A or higher power source to ensure stability. Additonally, ensure the router is running with the most current firware version. This can be downloaded at: https://www.asus.com/networking-iot-servers/wifi-6/all-series/rt-ax50-go/helpdesk_bios?model2Name=RT-AX50-Go
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Response from https://www.asus.comBy ASUS Customer Loyalty US Support, April 6, 2026
Dear Valued Customer,
We are sorry to hear that your USB tethering feature did not work as expected. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com. Please refer to this case number (N2604004687-0001) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty US Support
We are sorry to hear that your USB tethering feature did not work as expected. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com. Please refer to this case number (N2604004687-0001) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: MMTX
Verified Purchase:Yes
Router RT-AX50 Go works in WebGUI, app don’t work.
I would recommend this to a friend!
Response from https://www.asus.comBy CLM, May 11, 2026
Dear MMTX,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problems using the application.
To resolve this, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-6/all-series/rt-ax50-go/helpdesk_bios?model2Name=RT-AX50-Go. Ensure your phone is connected directly to the router's WIFI network, check on your phone or PC settings if the application has permission enabled. Do not use credentials save from a previous, different network.Furthemore, from the WebGUI, Admin > System, verify if "Enable App Access is set to "Yes".
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problems using the application.
To resolve this, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-6/all-series/rt-ax50-go/helpdesk_bios?model2Name=RT-AX50-Go. Ensure your phone is connected directly to the router's WIFI network, check on your phone or PC settings if the application has permission enabled. Do not use credentials save from a previous, different network.Furthemore, from the WebGUI, Admin > System, verify if "Enable App Access is set to "Yes".
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com