touch screen not working, pretty much useless, i can not change any settings
Response from Air OasisBy Customer Excellence, May 1, 2025
Hi Kt,
Thank you for bringing this to our attention. Do you happen to have the purifier in night mode/sleep mode? When in this feature, the illuminated half moon icon will need to be pressed and held until it turns off, which will allow you to then operate the other touch screen icons. If you'd like to reach out to our customer excellence team when you get a chance, please feel free to do so, and we will be happy to walk you through this process.
We love this small unit. We have it in our long hallway in our mobile home. I love the fact that this small one is so sensitive that if I am cooking in the kitchen this smaller unit will pick this up way down the hallway and clean the air so that the fried smell does not continue to travel down the hall. This has helped keep the rest of our home clean and smelling fresh. It is super quiet, I do not even realize it is on.
We love our large unit. We have it in our living room/kitchen area in our mobile home and it keeps the air fresh and clean. We have had issues with mold in the past and this has helped mitigate that smell. It ramps up when we are using the stove and quickly brings the air quality back into normal range. We do not use the app and have removed the WiFi chip( which is easy to do) and this unit has been very easy to use just on the touch pad.
We have only had the purifiers for 2 weeks but so far love the quiet efficient addition to help with my CIRS condition! Great options for night and when my granddaughter visits!
Quiet yet effective! The screen is user friendly and the machine was very simple to get going out of the box. We have three air filters, all from different brands and this is the best
Works great. Easy setup and easy to use. It seems to be working. Very quite. I kept the WiFi chip in and enjoy the connectivity but I appreciate the fact it can be removed.
Weird. First one had all sorts of sound issues but it seemed to make my room smell clean and I could taste the ions. The replacement was way quieter but it doesn't seem to make my room smell clean or taste the ions.
Response from Air OasisBy Customer Excellence, April 10, 2025
Hi Hunter,
Thank you for leaving your feedback. We're happy to hear that once getting the replacement, the noise issue was resolved. Additionally, what you may have noticed is actually the absence of the smells in your home that you’ve grown accustomed to. As you continue to run the purifier for quite some time, you may notice the smell of clean, sterile air.
Should you encounter any questions/concerns, please don't hesitate to reach out to our customer excellence team.