Customer reviews from Samsung US
Samsung - Galaxy A26 5G SM-A266U 128 GB Smartphone - 6.7" Super AMOLED Full HD Plus 1080 x 2340 - Octa-core (Cortex - Onyx Black (Unlocked)
Average customer rating
4.5
(922 Reviews)
Rating breakdown 922 reviews
5 Stars
625
4 Stars
198
3 Stars
64
2 Stars
22
1 Star
13
79%of customers recommend this product.
(
37 out of
47)
Customer Reviews for Samsung - Galaxy A26 5G SM-A266U 128 GB Smartphone - 6.7" Super AMOLED Full HD Plus 1080 x 2340 - Octa-core (Cortex - Onyx Black (Unlocked)
Customer Rating
5
This is the most durable and resilient phone!
on March 24, 2026
Posted by: LOVEmyGalaxyphone
[This review was collected as part of a promotion.] It has been a running joke in my family that cell phone manufacturers should send their newest model phones to me for durability testing. This is because I am extremely hard on my phones and I usually have to replace my phone every 2-3 months. Sometimes every month. This is not and exaggeration either! I either drop my phone repeatedly, not on purpose I am just clumsy. If I don't shatter the screen of my phone, I drop them in water, most of the time while washing dishes or taking a bath.
My Samsung Galaxy A26 is a game changer! I LOVE this phone. I have had my Galaxy A26 for over nine months now and I have dropped it on asphalt, on sidewalks and I even dropped it in my bath twice while scrolling during my bath! And it unbelievably is still working just as good as the day I bought it. I never even had to put it in a bag of rice or have it repaired for cracks and scratches. I finally have a phone that can endure me! When I do need to get a new phone you can bet it will be a Samsung Galaxy!
My Samsung Galaxy A26 is a game changer! I LOVE this phone. I have had my Galaxy A26 for over nine months now and I have dropped it on asphalt, on sidewalks and I even dropped it in my bath twice while scrolling during my bath! And it unbelievably is still working just as good as the day I bought it. I never even had to put it in a bag of rice or have it repaired for cracks and scratches. I finally have a phone that can endure me! When I do need to get a new phone you can bet it will be a Samsung Galaxy!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Touch screen is too touchy
on April 9, 2026
Posted by: Warframer4Funning
[This review was collected as part of a promotion.] When using this phone, the screen does enjoy sliding to areas I do not want to go to. If it is not the big white screen, its the All Apps area
The one thing I do like about this phone is I am able to play Warframe Mobile.
The one thing I do like about this phone is I am able to play Warframe Mobile.
This is my 2nd Samsung and the first was worse.....
Value
3
Response from Samsung USBy R&R, April 13, 2026
Hello there Warframer4Funning,
Thank you for reaching out and sharing your experience with your Galaxy A26 5G. The responsive touch is designed to deliver a smooth, intuitive experience, so it's great to hear you're enjoying gaming on your device. Finding the right sensitivity balance can significantly enhance your experience. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A26 5G. The responsive touch is designed to deliver a smooth, intuitive experience, so it's great to hear you're enjoying gaming on your device. Finding the right sensitivity balance can significantly enhance your experience. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
It's Just OK
on April 15, 2026
Posted by: LisaBean
[This review was collected as part of a promotion.] I received this phone as a birthday gift so I don't want to complain about it but it has some glitches. Rarely, if ever, does the keyboard type out what I am pressing or saying. It's filled with errors. I have to go over what I've typed or said multiple times to make all the time consuming corrections. Like I said, it's just "ok". I'll never buy one after this, though. Galaxy AI
Value
3
Response from Samsung USBy R&R, April 20, 2026
Hi LisaBean,
Thank you for sharing your experience with the Galaxy A26 5G. It’s great to hear that the device has been helpful overall. The AI features are designed to enhance everyday tasks, and ongoing updates improve typing accuracy and responsiveness.
The on-screen keyboard is essential for using a Galaxy phone or tablet, as it allows you to reply to messages, search the web, and perform other important tasks. If the keyboard isn’t working or is unresponsive, it’s important to resolve the concern as quickly as possible. Here are some steps you can take to fix the problem:
1. **Use the Default Samsung Keyboard**: We recommend using the Samsung Keyboard that comes pre-installed on your device. Third-party keyboard apps can sometimes cause concerns. If you're having trouble with an alternate keyboard app, you will need to contact its developer.
2. **Change the Default Keyboard**: To switch to the Samsung Keyboard, navigate to Settings, then tap on General Management. From there, select Keyboard List and Default, tap on Default Keyboard, and choose Samsung Keyboard.
3. **Optimize with Device Care**: Close all running apps on your phone or tablet. Then, navigate to Settings, tap on Device Care, and select Optimize Now. This will close apps running in the background and optimize certain settings.
You can find more tips on keeping your device running smoothly by checking out the online article linked below. Thank you for being a Samsung customer!
Keyboard is not working on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001545/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A26 5G. It’s great to hear that the device has been helpful overall. The AI features are designed to enhance everyday tasks, and ongoing updates improve typing accuracy and responsiveness.
The on-screen keyboard is essential for using a Galaxy phone or tablet, as it allows you to reply to messages, search the web, and perform other important tasks. If the keyboard isn’t working or is unresponsive, it’s important to resolve the concern as quickly as possible. Here are some steps you can take to fix the problem:
1. **Use the Default Samsung Keyboard**: We recommend using the Samsung Keyboard that comes pre-installed on your device. Third-party keyboard apps can sometimes cause concerns. If you're having trouble with an alternate keyboard app, you will need to contact its developer.
2. **Change the Default Keyboard**: To switch to the Samsung Keyboard, navigate to Settings, then tap on General Management. From there, select Keyboard List and Default, tap on Default Keyboard, and choose Samsung Keyboard.
3. **Optimize with Device Care**: Close all running apps on your phone or tablet. Then, navigate to Settings, tap on Device Care, and select Optimize Now. This will close apps running in the background and optimize certain settings.
You can find more tips on keeping your device running smoothly by checking out the online article linked below. Thank you for being a Samsung customer!
Keyboard is not working on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001545/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Gets hot way to fast and the diagnostic test sucks
on April 27, 2026
Posted by: Hatinglife
[This review was collected as part of a promotion.] Galaxy ai is wonderful but the phone gets way to hot to fast to try anything i try playing games, reading, and watching TV, and I use it for work
Value
1
Response from Samsung USBy R&R, April 29, 2026
Hi Hatinglife,
The new AI features truly enhances the user experience. When using demanding applications, such as games or streaming services, the device is designed to balance performance and power to ensure consistent operation throughout the day.
It's normal for your Galaxy phone to get warm during use, but this should not impact the device's lifespan or performance. If you ever find the device uncomfortable to hold due to heat, it’s important to stop using it and allow it to cool down. Before following any recommendations, make sure your device's software and apps are updated to the latest version. To update your mobile device's software, follow these steps:
1. Go to **Settings** > **Software Update**.
2. Tap on **Download and Install**.
3. Follow the on-screen instructions.
There are several reasons why your Galaxy phone may heat up during use. Common scenarios include:
- Using power-intensive features or apps for extended periods, which increases battery consumption.
- Downloading large files.
- Multitasking or running many apps in the background.
- Syncing a large amount of data with cloud services, emails, or other accounts.
To optimize your device and improve performance while reducing the likelihood of overheating, you can manage your battery usage. Here’s how:
1. Navigate to **Settings**, then tap **Battery**.
2. Scroll down to the graph and tap **View Details** to review app usage.
3. Turn on **Power Saving Mode** to decrease your phone's performance while preserving battery life. Tap **Power Saving**, and activate the desired settings.
You can also manage background apps to prevent battery drainage:
- **Put Unused Apps to Sleep:** This will automatically send apps to sleep if they haven't been used for a while.
- **Never Auto-Sleep Apps:** Choose which apps won’t be automatically put to sleep.
- **Sleeping Apps:** Select apps that won't run in the background.
- **Deep Sleeping Apps:** These apps will only function when you open them.
Additionally, consider switching to the **Light Performance Profile** to prioritize battery life over processing speed. To do this, navigate to **Settings**, tap **Device Care**, then tap **Performance Profile** and select **Light**.
For more information on preventing your phone from overheating and optimizing battery life, be sure to check the linked online articles.
Thank you for sharing your thoughts, and thank you for choosing Samsung!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The new AI features truly enhances the user experience. When using demanding applications, such as games or streaming services, the device is designed to balance performance and power to ensure consistent operation throughout the day.
It's normal for your Galaxy phone to get warm during use, but this should not impact the device's lifespan or performance. If you ever find the device uncomfortable to hold due to heat, it’s important to stop using it and allow it to cool down. Before following any recommendations, make sure your device's software and apps are updated to the latest version. To update your mobile device's software, follow these steps:
1. Go to **Settings** > **Software Update**.
2. Tap on **Download and Install**.
3. Follow the on-screen instructions.
There are several reasons why your Galaxy phone may heat up during use. Common scenarios include:
- Using power-intensive features or apps for extended periods, which increases battery consumption.
- Downloading large files.
- Multitasking or running many apps in the background.
- Syncing a large amount of data with cloud services, emails, or other accounts.
To optimize your device and improve performance while reducing the likelihood of overheating, you can manage your battery usage. Here’s how:
1. Navigate to **Settings**, then tap **Battery**.
2. Scroll down to the graph and tap **View Details** to review app usage.
3. Turn on **Power Saving Mode** to decrease your phone's performance while preserving battery life. Tap **Power Saving**, and activate the desired settings.
You can also manage background apps to prevent battery drainage:
- **Put Unused Apps to Sleep:** This will automatically send apps to sleep if they haven't been used for a while.
- **Never Auto-Sleep Apps:** Choose which apps won’t be automatically put to sleep.
- **Sleeping Apps:** Select apps that won't run in the background.
- **Deep Sleeping Apps:** These apps will only function when you open them.
Additionally, consider switching to the **Light Performance Profile** to prioritize battery life over processing speed. To do this, navigate to **Settings**, tap **Device Care**, then tap **Performance Profile** and select **Light**.
For more information on preventing your phone from overheating and optimizing battery life, be sure to check the linked online articles.
Thank you for sharing your thoughts, and thank you for choosing Samsung!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I used Galaxy AI to look up the price of my g shoc
on April 27, 2026
Posted by: Arrow0916
[This review was collected as part of a promotion.] I checked out the price of my g shock using Galaxy AI just by taking a picture it was tight
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This phone is Too basic
on May 17, 2026
Posted by: SunShine
[This review was collected as part of a promotion.] The device is basic. It would be great for those that need to use basic apps and do easy tasks on their phone. This phone doesnt seem to keep up with the speed I operate my apps or how fast I text. There seems to be a delay and this phone overheats quite frequently. I miss my SG note 20. The best phone I ever had.
Value
3
Response from Samsung USBy R&R, May 18, 2026
Hi there SunShine,
Thank you for sharing your honest feedback on the Galaxy A26 5G. This device is designed to support everyday tasks with a simple, easy-to-use experience. We understand that the transition from the Galaxy Note20 may feel different. However, features such as the bright display and seamless Galaxy connectivity make it a reliable option for many users.
If you notice your device is heating up, it could be due to outdated apps or apps that require more processing power, such as music apps, GPS, or any applications that use Bluetooth. Transferring files or uploading content to your phone can also cause it to warm up.
For more information on how to maintain your phone's optimal temperature, please see the link below. Thank you for your review and for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your honest feedback on the Galaxy A26 5G. This device is designed to support everyday tasks with a simple, easy-to-use experience. We understand that the transition from the Galaxy Note20 may feel different. However, features such as the bright display and seamless Galaxy connectivity make it a reliable option for many users.
If you notice your device is heating up, it could be due to outdated apps or apps that require more processing power, such as music apps, GPS, or any applications that use Bluetooth. Transferring files or uploading content to your phone can also cause it to warm up.
For more information on how to maintain your phone's optimal temperature, please see the link below. Thank you for your review and for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
New Phone Review
on May 17, 2026
Posted by: Love2Shop
[This review was collected as part of a promotion.] Seamless streaming movies and series on Xfinity or any other streaming type. Gaming is fun without much glitching depending on app it's compatible with many on Google Play store. I use slot of paid games and subscription.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Chosen based off storage space
on May 17, 2026
Posted by: Lovemuki17
[This review was collected as part of a promotion.] I am genuinely pleased with the amount of storage space.I have which is basically why I chose this phone.Aside from the fact that it has a really good camera as well.
Value
5
Written by a customer while visiting Samsung US