Customer reviews from Samsung US
Samsung - Galaxy A26 5G SM-A266U 128 GB Smartphone - 6.7" Super AMOLED Full HD Plus 1080 x 2340 - Octa-core (Cortex - Onyx Black (Unlocked)
Average customer rating
4.5
(922 Reviews)
Rating breakdown 922 reviews
5 Stars
625
4 Stars
198
3 Stars
64
2 Stars
22
1 Star
13
79%of customers recommend this product.
(
37 out of
47)
Customer Reviews for Samsung - Galaxy A26 5G SM-A266U 128 GB Smartphone - 6.7" Super AMOLED Full HD Plus 1080 x 2340 - Octa-core (Cortex - Onyx Black (Unlocked)
Customer Rating
5
Get Money
on August 20, 2025
Posted by: Blackboy
[This review was collected as part of a promotion.] I will use it for the time and for work pictures and videos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A very, very, very GREAT phone. Sometimes!!!!
on November 3, 2025
Posted by: TloveSyou
[This review was collected as part of a promotion.] The coolest new thing is the new Galaxy A.I. Gemini i believe is the name. I buy the cheaper but decent samsung android/galaxy. The a series. Yes its not as good as the galaxy but that's way to expensive. This phone is great but super slow and choppy. Not all the time but its becoming a more frequent thing. I need a new phone this is reliable and does its job. I think something is wrong eith my phone. Not sure.
Value
3
Response from Samsung USBy R&R, November 3, 2025
Hi there TloveSyou,
Thank you for your feedback and for choosing Samsung. The Galaxy A26 5G is built to deliver dependable performance, especially with its smart features, supporting many users daily. Galaxy devices come with useful tools like Device Care to maintain smooth operation. A quick optimization in Settings can free memory and improve speed instantly, restoring your device's performance in seconds. For more tips, see our online article linked below on keeping your device running smoothly.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for your feedback and for choosing Samsung. The Galaxy A26 5G is built to deliver dependable performance, especially with its smart features, supporting many users daily. Galaxy devices come with useful tools like Device Care to maintain smooth operation. A quick optimization in Settings can free memory and improve speed instantly, restoring your device's performance in seconds. For more tips, see our online article linked below on keeping your device running smoothly.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3
Worst Galaxy Made!!
on November 21, 2025
Posted by: SherNJon
[This review was collected as part of a promotion.] This phone ALWAYS BUFFERS, IT'S FAR SLOWER THAN MY LAST GALAXY PHONE. I DON'T LIKE HOW THE CAMERA TAKES PICTURES WHEN YOU ZOOM IN ON SOMETHING AS IN: I GO OUTSIDE EVERY SINGLE NIGHT TO TAKE PICS OF THE MOON, STARS AND THE PLANETS MAINLY SATURN 🪐 AND MARS AND IF I TRY TO ZOOM IN THE PICS ARE AWFUL AND NIGHT MODE IS A JOKE IT MAKES THE PICS WORSE PRO MODE IS SEMI OK . I'VE ALWAYS LOVED SAMSUNG GALAXY PHONES BUT LOOSING FAITH IN YOUR PRODUCTS. I HAD MY FIANCE BUY A SAMSUNG TV ITS BEEN A NIGHTMARE WE NEVER WATCHED IT BUT MAYBE 15 HOURS TOTAL UNDER 1 YR OF PURCHASING IT AND THE FAMOUS "BLACK SCREEN BLACKOUT" HAPPENED TO OUR TV DO YOU THINK SAMSUNG CARED ABOUT OUR RELATIONSHIP, FEELINGS OF THEIR PRODUCTS? THEY DIDN'T BECAUSE IT WAS PASSED THE 1 YR MARK. I REGISTERED THE TV TWICE AND WHEN I WENT TO GET HELP IT WAS A LIVING REAL LIFE NIGHTMARE AND I WILL NOT EVER GO THROUGH THAT PROCESS EVER EVER EVER AGAIN!!
Value
3
Response from Samsung USBy R&R, November 21, 2025
Hello SherNJon,
Thanks for sharing your experience with the Galaxy A26 5G. Your enthusiasm for night photography highlights the importance of advanced zoom and low-light features, especially for sky photography. Your loyalty to Galaxy reflects trust and emphasizes the need for smooth performance and camera quality. Below are tips to improve your photos and keep your device running smoothly. We appreciate your insights and being part of the Samsung community.
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your experience with the Galaxy A26 5G. Your enthusiasm for night photography highlights the importance of advanced zoom and low-light features, especially for sky photography. Your loyalty to Galaxy reflects trust and emphasizes the need for smooth performance and camera quality. Below are tips to improve your photos and keep your device running smoothly. We appreciate your insights and being part of the Samsung community.
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This tech is baller on a budget. 4 starz
on December 6, 2025
Posted by: BDEVIANT
[This review was collected as part of a promotion.] Galaxy ai goes hard in the paint. Takes grok to the cleaners. The only device thats taken me to othe worlds with a minty atmosphere. Well play you googlesamsungians
Value
4
Response from Samsung USBy R&R, December 22, 2025
Hey there BDEVIANT,
Thank you for sharing your experience with the Galaxy A26 5G. Galaxy AI is designed to bring creativity, clarity, and exploration into everyday use, and it’s great to hear how that stood out for you. We appreciate your insight and thank you for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy A26 5G. Galaxy AI is designed to bring creativity, clarity, and exploration into everyday use, and it’s great to hear how that stood out for you. We appreciate your insight and thank you for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Kelly
Verified Purchase:Yes
I like the phone and would recommend it for those who want a good mid-range phone. I had the A20 for over 7 years but eventually there wasn't enough memory and storage so it became very slow. I am glad to know I could get a comparable one. And it was easy transferring everything over in the setup process as the wizard walked me through it.
Response from Samsung USBy R&R, March 5, 2026
Hey Kelly,
Thank you for reviewing the Galaxy A26 5G. This series is designed to deliver reliable performance, with a long-lasting battery and a bright display to support everyday use. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for reviewing the Galaxy A26 5G. This series is designed to deliver reliable performance, with a long-lasting battery and a bright display to support everyday use. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
I like everything but the glass only lasted 2 days
on March 11, 2026
Posted by: Amynbug4ever
[This review was collected as part of a promotion.] I live the phone but before my case came i cracked the back glass. It still functions but was unaware the back was gorilla glass as well. But I would recommend it still. I only use samsung phones.
Value
4
Response from Samsung USBy R&R, March 22, 2026
Hey Amynbug4ever,
Thank you for sharing your thoughts on the Galaxy A26 5G. The A26 5G is crafted from materials that are designed to withstand everyday use while maintaining a sleek and modern appearance. Using a case early on can really help protect the device over time, especially given how frequently phones are used throughout the day. It's wonderful to hear that you have continued to choose Galaxy devices as part of your routine. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A26 5G. The A26 5G is crafted from materials that are designed to withstand everyday use while maintaining a sleek and modern appearance. Using a case early on can really help protect the device over time, especially given how frequently phones are used throughout the day. It's wonderful to hear that you have continued to choose Galaxy devices as part of your routine. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3
S25 phone
on July 18, 2025
Posted by: Stepfanie
[This review was collected as part of a promotion.] I'm not a fan of this phone. I don't like android setup
Value
3
Response from Samsung USBy R&R, July 21, 2025
Good day Stepfanie,
Thank you for sharing your feedback about your Galaxy A26 5G! We're always here and eager to listen to any ideas that could make your device even better and more user-friendly. If you have suggestions, we'd love to hear them. For helpful tips and features, feel free to explore the online resource, “Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G.” We truly appreciate your review and are excited to hear more from you. You’re an important part of the Samsung family!
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback about your Galaxy A26 5G! We're always here and eager to listen to any ideas that could make your device even better and more user-friendly. If you have suggestions, we'd love to hear them. For helpful tips and features, feel free to explore the online resource, “Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G.” We truly appreciate your review and are excited to hear more from you. You’re an important part of the Samsung family!
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
2
This product is glitchy.
on April 14, 2026
Posted by: Yourhoneybear
[This review was collected as part of a promotion.] The galaxy ai is unmatched .the phone has a good feel and smooth features ,fits nicely in your hand ,durable as well.the graphics are top of the line ,bright and vivid clear and smooth easy on the eys...
However for some reason this phone is very glitchy and slow to respond....lot of lag...freezes and when restarted or turned off when powered or booted up again always says system ui not responding wait or close app ,every time..but other then that great phone hope to be able to upgrade some day when I can afford it .
However for some reason this phone is very glitchy and slow to respond....lot of lag...freezes and when restarted or turned off when powered or booted up again always says system ui not responding wait or close app ,every time..but other then that great phone hope to be able to upgrade some day when I can afford it .
Value
2
Response from Samsung USBy R&R, April 20, 2026
Howdy Yourhoneybear,
Thank you for your feedback on the Galaxy A26 5G. We're glad to hear that you are enjoying the design, display, and the built-in AI features. We continually refine performance and responsiveness through updates to ensure a smoother experience over time.
If your Galaxy phone or tablet freezes or crashes, please follow these steps:
1. **Force-reboot the device:**
- Make sure your battery is charged to at least 5%. If the battery is below 5%, the phone may not turn on after the reboot.
- Note: If the battery is completely drained, it should be charged for a minimum of 15 minutes using a suitable Samsung charger.
- Press and hold the Volume Down and Power buttons simultaneously for about 10 seconds. The Power menu may appear; continue holding the buttons until the Samsung logo appears.
- The device should boot up normally. If the Maintenance Mode screen appears, use the Volume buttons to navigate through the options, then press the Power button to select “Normal Boot.”
2. **Check for software updates:**
- Samsung frequently releases software updates after a One UI upgrade to address patches, fixes, or issues that may cause your device to freeze or crash. These updates typically include security patches, bug fixes, and optimizations to enhance stability and performance.
- We recommend regularly checking for software updates through **Settings > Software Updates** or **System Updates**.
For more information on how to keep your phone updated, please refer to the link provided below. Thank you for being a valued Samsung customer.
One UI 7 software update concerns for Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10005233/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for your feedback on the Galaxy A26 5G. We're glad to hear that you are enjoying the design, display, and the built-in AI features. We continually refine performance and responsiveness through updates to ensure a smoother experience over time.
If your Galaxy phone or tablet freezes or crashes, please follow these steps:
1. **Force-reboot the device:**
- Make sure your battery is charged to at least 5%. If the battery is below 5%, the phone may not turn on after the reboot.
- Note: If the battery is completely drained, it should be charged for a minimum of 15 minutes using a suitable Samsung charger.
- Press and hold the Volume Down and Power buttons simultaneously for about 10 seconds. The Power menu may appear; continue holding the buttons until the Samsung logo appears.
- The device should boot up normally. If the Maintenance Mode screen appears, use the Volume buttons to navigate through the options, then press the Power button to select “Normal Boot.”
2. **Check for software updates:**
- Samsung frequently releases software updates after a One UI upgrade to address patches, fixes, or issues that may cause your device to freeze or crash. These updates typically include security patches, bug fixes, and optimizations to enhance stability and performance.
- We recommend regularly checking for software updates through **Settings > Software Updates** or **System Updates**.
For more information on how to keep your phone updated, please refer to the link provided below. Thank you for being a valued Samsung customer.
One UI 7 software update concerns for Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10005233/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US