Customer reviews from Samsung US
Samsung - QN75QN85DDFXZA 75" Neo QLED 4K UHD Smart TV with Mini LEDs (2024)
Average customer rating
4.7
(336 Reviews)
Rating breakdown 336 reviews
5 Stars
275
4 Stars
46
3 Stars
7
2 Stars
6
1 Star
2
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - QN75QN85DDFXZA 75" Neo QLED 4K UHD Smart TV with Mini LEDs (2024)
Customer Rating
5
I was impressed by the images.
on April 28, 2025
Posted by: Kailigon
[This review was collected as part of a promotion.] While visiting a relative's house, I was able to take a closer look at their TV screen. I was impressed by the images in an uncontrolled environment. I turned the TV on and off, switched apps, and enjoyed it. I loved its solar-powered remote control. I ended up buying a new TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Television
on May 1, 2025
Posted by: SatisfiedCustomer
[This review was collected as part of a promotion.] My QN85DD Samsung Neo QLED 4K TV (2024) is the primary tv in my living room and ticks all the boxes. Vivid picture, Clear sound with or without the sound bar , and Free Samsung programming is a game changer.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love love love this Samsung TV
on May 5, 2025
Posted by: JREZ65
[This review was collected as part of a promotion.] We have had 9 Samsung TVs and all have been and continue to be excellent investments! Our Newest NEO QLED is by far our best one yet! Incredible picture and experience!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
75in Neo QLED
on May 5, 2025
Posted by: Jes2611
[This review was collected as part of a promotion.] I love my new TV. Picture is great and has sharp detail and great color.
I have one issue-occasionally my volume disappears. I have to turn off the tv for a few seconds and turn back on. I was surprised that this happened but when I googled the issue this is not new. there were videos on how to fix which didn't work for me. I have the original tv settings. It only happened twice in a month so not a major problem but a surprise for me that it happens at all on a new tv.
Other than that I really love the tv.
I have one issue-occasionally my volume disappears. I have to turn off the tv for a few seconds and turn back on. I was surprised that this happened but when I googled the issue this is not new. there were videos on how to fix which didn't work for me. I have the original tv settings. It only happened twice in a month so not a major problem but a surprise for me that it happens at all on a new tv.
Other than that I really love the tv.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Like everything
on May 5, 2025
Posted by: Dannyc
[This review was collected as part of a promotion.] I like all aspects of the tv. The picture is sharp the remote is easy to use. The sound is full, and the adjustment and setup was eazy too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Bring watching excitement into your home.
on May 5, 2025
Posted by: LOVEmyTV
[This review was collected as part of a promotion.] My 85" Neo QLED TV is the finest TV I have ever owned. The color, clarity, sound from the sound bar and woofer and the related overall quality literally make watching seem like a live experience. I have ducked baseballs, felt like I was catching footballs and basketball, and jumping out of the way of an errant golf ball splashing into a water hole.
Samsung is the finest TV out there.
Samsung is the finest TV out there.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not Satisfactory
on May 5, 2025
Posted by: DanRMark123
[This review was collected as part of a promotion.] This TV has problems with buffering and losing internet connection all the time. Other internet connected TV's and devices in my home do not have this issue. I would appreciate a solution or a replacement TV.
Value
2
Response from Samsung USBy Samsung Specialist, May 5, 2025
DanRMark123,
Thanks for your review. Buffering when streaming content online is related to your internet connection speed. Buffering may occur on your Samsung Smart TV while streaming video content over the internet. Buffering usually occurs when your internet connection provided by your ISP cannot supply data fast enough for the playback device.
We suggest you try the following:
1) Use 5G Wi-Fi if possible
2) Try wired LAN if available
3) Try repositioning the router so there are no obstacles between your TV and the router
4) Please be sure you have the latest firmware update which enhances network connectivity.
5) Lastly, to further optimize the TV’s performance, please also try running Device Care: Home > Menu > Settings > Support > Device Care > Start Device Care
Should your issue persist, you may want to contact your ISP to check or increase your internet speed.
If there’s anything we can further help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thanks for your review. Buffering when streaming content online is related to your internet connection speed. Buffering may occur on your Samsung Smart TV while streaming video content over the internet. Buffering usually occurs when your internet connection provided by your ISP cannot supply data fast enough for the playback device.
We suggest you try the following:
1) Use 5G Wi-Fi if possible
2) Try wired LAN if available
3) Try repositioning the router so there are no obstacles between your TV and the router
4) Please be sure you have the latest firmware update which enhances network connectivity.
5) Lastly, to further optimize the TV’s performance, please also try running Device Care: Home > Menu > Settings > Support > Device Care > Start Device Care
Should your issue persist, you may want to contact your ISP to check or increase your internet speed.
If there’s anything we can further help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome TV , large and heavy.. Great picture
on May 5, 2025
Posted by: Richard77
[This review was collected as part of a promotion.] This tv is an awesome upgrade from my 65” LG three years old that died. Color, clarity and detail are awesome. The only things I would improve on are the weight of this, it’s really heavy and the sound is average. Not that my LG was any better, it wasn’t.
I bought the q symphony soundbar from Samsung to pair with this and it sounds great now.
I bought the q symphony soundbar from Samsung to pair with this and it sounds great now.
Value
5
Written by a customer while visiting Samsung US