Customer reviews from Samsung US
Samsung - QN75QN85DDFXZA 75" Neo QLED 4K UHD Smart TV with Mini LEDs (2024)
Average customer rating
4.7
(336 Reviews)
Rating breakdown 336 reviews
5 Stars
275
4 Stars
46
3 Stars
7
2 Stars
6
1 Star
2
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - QN75QN85DDFXZA 75" Neo QLED 4K UHD Smart TV with Mini LEDs (2024)
Customer Rating
2
UNAVOIDABLE POP UP for AV Receiver - HDMI AUDIO
on November 24, 2023
Posted by: ZOEY
from MIAMI
I bought this TV reading the reviews but not the right ones - there is a universal complaint about a very annoying popup that cannot be disabled every time - every time you adjust volume - a very large popup that takes over half the left side of the screen along with the volume bar at the bottom and this is such an annoyance I thought to return it.....and then read many many people have complained to samsung about this so hope for a firmware update to get rid of it!!
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
4
Response from Samsung USBy Samsung Specialist, November 27, 2023
ZOEY,
Thank you for sharing your thoughts on the volume indicator pop-up - we'll be sure to pass this feedback along to our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your thoughts on the volume indicator pop-up - we'll be sure to pass this feedback along to our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Tv looks and works great but bad user interface
on April 25, 2023
Posted by: Samsungtvhg
[This review was collected as part of a promotion.] Tv looks and works well though i prefer the old way of accessing tv apps, xbox, apple tv etc as this flow feels clumsy. I use my apple tv anyway for accessing content so fortunately i have that instead. Picture and gaming looks great.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, April 25, 2023
Samsungtvhg,
We appreciate your review of Samsung's 2023 QN85CD TV, and I'm sorry to hear you've found the interface difficult to use. Next Home pulls opens a separate menu that is easier to see and navigate. In addition to the new layout, Next Home has a convenient sidebar on the left. The sidebar is broken down into multiple sections, categorizing different features and settings in a streamlined design.
To open Next Home, just press the Home button on your remote. The following tabs will be available:
1. Privacy Choices: Review your TV’s Terms & Conditions, Privacy Policy, and Privacy Center
2. Search: Instead of browsing content aimlessly, you can search for specific movies or shows by typing out keywords in the search bar at the top or saying a command using your remote. Your recent Search History and Popular searches will appear on this page as well.
3. Ambient Mode: Access Ambient Mode settings to customize your TV’s screen when it isn’t being used. You can make your TV display a relaxing photo, a picturesque image, or a funky background to keep things interesting. And if you’re into NFT artwork, Ambient Mode now has an entire NFT section with content from the Nifty Gateway marketplace!
4. Game: Run out of console games to play? Check out the new Gaming Hub, a discovery platform that includes games you can stream right on your TV! Browse new releases, indie gems, or simply go back to that one game you can't put down. There are also multiple playing options, so the possibilities are endless.
5. Media: Your hub for all things entertainment. Available streaming apps will display at the top of the screen, such as Netflix, Samsung TV Plus, and more. Next Home will learn your viewing patterns over time and suggest movies and shows based on what you like.
6. Menu: The Menu tab lets you access Settings and Connected Devices. From here, you can access or change most settings on your TV. And of course, you can manage any devices you’ve previously connected or would like to pair.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your review of Samsung's 2023 QN85CD TV, and I'm sorry to hear you've found the interface difficult to use. Next Home pulls opens a separate menu that is easier to see and navigate. In addition to the new layout, Next Home has a convenient sidebar on the left. The sidebar is broken down into multiple sections, categorizing different features and settings in a streamlined design.
To open Next Home, just press the Home button on your remote. The following tabs will be available:
1. Privacy Choices: Review your TV’s Terms & Conditions, Privacy Policy, and Privacy Center
2. Search: Instead of browsing content aimlessly, you can search for specific movies or shows by typing out keywords in the search bar at the top or saying a command using your remote. Your recent Search History and Popular searches will appear on this page as well.
3. Ambient Mode: Access Ambient Mode settings to customize your TV’s screen when it isn’t being used. You can make your TV display a relaxing photo, a picturesque image, or a funky background to keep things interesting. And if you’re into NFT artwork, Ambient Mode now has an entire NFT section with content from the Nifty Gateway marketplace!
4. Game: Run out of console games to play? Check out the new Gaming Hub, a discovery platform that includes games you can stream right on your TV! Browse new releases, indie gems, or simply go back to that one game you can't put down. There are also multiple playing options, so the possibilities are endless.
5. Media: Your hub for all things entertainment. Available streaming apps will display at the top of the screen, such as Netflix, Samsung TV Plus, and more. Next Home will learn your viewing patterns over time and suggest movies and shows based on what you like.
6. Menu: The Menu tab lets you access Settings and Connected Devices. From here, you can access or change most settings on your TV. And of course, you can manage any devices you’ve previously connected or would like to pair.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great picture and sound
on May 8, 2023
Posted by: Lilredd
[This review was collected as part of a promotion.] I use my product to stream movies. Because of the Purchase of this product I am able to have better family time with my kids and enjoy great movies! I believe that we made a great choice when we choose this particular product
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful Picture
on May 8, 2023
Posted by: Gone2November
[This review was collected as part of a promotion.] Although I'm a PS5 user, the game mode is still great for 4K gaming. I could go without Xbox features, but great game mode.
Picture for YouTube TV is great with or without 4K channels. Of course all is well with other streaming, and setting up with a soundbar gives great overall sound throughout the room.
No complaints
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is the best TV's out in my opinion
on May 17, 2023
Posted by: ElijahLovesToShop
[This review was collected as part of a promotion.] I love that the features of the TV reminds me off the movie theater. It glows up your home , very nice TV screen to look at especially when you have family time. I'm just a big fan of Samsung TV because I just love the brand the quality, features, its just beautiful.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, May 17, 2023
ElijahLovesToShop,
Great to hear you’re enjoying the picture of your 2023 QN85CD Neo QLED 4K Smart TV. Powered by a huge grid of Samsung’s ultra-precise Quantum Mini LEDs, your new TV takes exact control of the individual zones of light in your picture for breathtaking color and contrast.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Great to hear you’re enjoying the picture of your 2023 QN85CD Neo QLED 4K Smart TV. Powered by a huge grid of Samsung’s ultra-precise Quantum Mini LEDs, your new TV takes exact control of the individual zones of light in your picture for breathtaking color and contrast.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
I love everything about this TV!
on May 29, 2023
Posted by: Syrthewolfe
[This review was collected as part of a promotion.] I'm not sure if I got the model right, but this TV is amazing. It's like having your own theater screen for movie nights! The clarity is excellent and the video upscaling makes even 1080p videos seem like 4k!
Written by a customer while visiting Samsung US
Customer Rating
5
Veteran Approved
on May 31, 2023
Posted by: DarkKnight
[This review was collected as part of a promotion.] This TV is been the best. It streams all the best Apps. Also you can play XBOX. This is the best TV we have ever owned.
I would purchase this TV any day.
This TV is been the best. It streams all the best Apps. Also you can play XBOX. This is the best TV we have ever owned.
I would purchase this TV any day.
Written by a customer while visiting Samsung US
Customer Rating
5
This TV has very good colors
on May 31, 2023
Posted by: shopman
[This review was collected as part of a promotion.] This TV has a great picture for 85 inch and the Samsung sound bar works well with it. I would recommend it.If you buy this TV you will enjoy but needs to be in a big room.This TV is easy to set up the WIFI works great for steaming.
Written by a customer while visiting Samsung US