Customer reviews from https://www.asus.com
ASUS - 16" Vivobook Laptop Ryzen 7 7730U, 16GB RAM, 512GB SSD - Black
Average customer rating
1
(1 Review)
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Customer Reviews for ASUS - 16" Vivobook Laptop Ryzen 7 7730U, 16GB RAM, 512GB SSD - Black
Posted by: Patti B
Frequency of use:Daily
Verified Purchase:Yes
Less than a week old and I heard a crackle and then a large black line extending vertically down the screen appeared. I’m trying to follow instructions to return but they’re confusing.
Response from https://www.asus.comBy Chantae, CLM, February 12, 2026
Dear Patti B,
Thank you for sharing your experience with the ASUS M1605YA laptop. We sincerely apologize for the issue you encountered, specifically the crackling sound followed by the appearance of a vertical black line on the screen. This situation is not intentional and does not reflect the quality standards of our brand.
For assistance with the return process, we recommend contacting our support team at https://www.asus.com/us/support/callus/. Our representatives will provide clear guidance and ensure the matter is handled promptly.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410027971-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your experience with the ASUS M1605YA laptop. We sincerely apologize for the issue you encountered, specifically the crackling sound followed by the appearance of a vertical black line on the screen. This situation is not intentional and does not reflect the quality standards of our brand.
For assistance with the return process, we recommend contacting our support team at https://www.asus.com/us/support/callus/. Our representatives will provide clear guidance and ensure the matter is handled promptly.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410027971-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
