Customer reviews from hp.com
HP OMEN - OMEN Gaming Laptop 17.3" QHD AMD Ryzen AI 7 32 GB memory;1 TB SSD Windows 11 - Shadow Black
Average customer rating
3.9 out of 5
3.9
(30 Reviews)
Open Ratings Snapshot
Rating breakdown 30 reviews
5 Stars
15
4 Stars
6
3 Stars
4
2 Stars
2
1 Star
3
80%of customers recommend this product. 
(
8 out of 10
)
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Customer Reviews for HP OMEN - OMEN Gaming Laptop 17.3" QHD AMD Ryzen AI 7 32 GB memory;1 TB SSD Windows 11 - Shadow Black
Customer Rating
3 out of 5
3
Good machine, but not for me
on September 19, 2024
Posted by: Somebody annoyed by surve
from San Antonio, TX
Verified Purchase:Yes
This is a well made laptop but it lacks three features I want in a laptop: an IR webcam, which is required to login to Windows with facial recognition; a backlit keyboard, to avoid having the printed-on letters rub off after a few years; and a built-in DVD player, which HP has dropped from its product line.
Written by a customer while visiting hp.com
Customer Rating
1 out of 5
1
Waste of money
on January 1, 2026
Posted by: Anonymous
Verified Purchase:Yes
Sucks, cant figure out how to connect to the internet. Cannot find any options for support
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
5 out of 5
5
Good condition
on December 25, 2025
Posted by: Shila
from alabama birmingham
Verified Purchase:Yes
Working in good condition rightnow. Explored almost everything
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
5 out of 5
5
Long-Time HP user
on March 24, 2026
Posted by: CcummingsDT
from Duluth, GA
Verified Purchase:Yes
I have been using HP Laptops for my business and personal usage since 2011 and I can attest to how tough they are. I travel with them and while the outer shell cracked after 5 years, the underlying die-cast frame never took a dent. I like large displays, and that allows for keyboards with numeric sections. If they ever made one with tactile feedback microswitches I would toss my brand new one here for that.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
2 out of 5
2
Meh.
on April 3, 2026
Posted by: Elon Musk
from Boston, MA
Verified Purchase:Yes
I just plain do not like it. I especially do not like that plate that has no left click right click. It's weird.I bought this because I wanted a fast computer with a lot of memory. This computer has that. I wanted to migrate some of my programs and files from my HP Pavillion laptop, but I have no clue how to do that. That being said, the computer has some great points. It starts up in an acceptably fast time and shutting it down is very good, too. I seems to handle my financial programs very well and, in short, when it does what I want it to do, I love the thing. I also purchased it because I believe in HP and I like the computers and printers they make. Just can't stand that plate that interferes with typing . Maybe go back to what you had on the Pavillion. If there was a problem, you could turn off the cursor control on the top of the computer and type without a glitch. I strongly recommend buying a mouse for this thing if you buy it. Also,, why a dedicated button for OMEN and a shortcut that does precisely the same thing? Makes no sense to me.That's about it.
Written by a customer while visiting hp.com
Ratings-Only Reviews
Based on the average of (17) ratings-only reviews
Overall Customer Rating
4 out of 5
4
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