Customer reviews from crock-pot.com
Crockpot - Crock-Pot 7 Quart Cook n' Carry Programmable Countdown Slow Cooker for 8 People - Black
Average customer rating
3.4
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
66
4 Stars
15
3 Stars
15
2 Stars
17
1 Star
34
55%of customers recommend this product.
(
55 out of
100)
Customer Reviews for Crockpot - Crock-Pot 7 Quart Cook n' Carry Programmable Countdown Slow Cooker for 8 People - Black
Posted by: ChloesMom
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
Verified Purchase:Yes
This is my second crock pot. Not because my first one wasn't awesome, it's because I use them s much, I need two!
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Poor Durability
on September 23, 2020
Posted by: Anonymous
from San Juan Capistrano, Ca
Gender:Female
Frequency of use:Weekly
Length of ownership:1 week
We have owned Crockpot brand slow cookers for 40+ years and this model was the least durable ever. It barely lasted a year and quit working. We are very disappointed. Buy a better quality Crockpot Model.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crock-Pot, Consumer Care, October 1, 2020
Hi Cleo! Thank you so much for your feedback. We are sorry to hear about your experience with your Crock-Pot Slow Cooker. We will make sure that this will reach our product development team. Your feedback is important to us, and it helps us to continuously improve our products and services. For further assistance, please check the user manual of the unit for warranty information. Thank you so much and have a nice day.
Written by a customer while visiting crock-pot.com
Customer Rating
1
In Response to review two below this
on September 30, 2020
Posted by: RickR1
from Pennsylvania
Gender:Male
Unfortunately, the instructions say nothing about a replacement parts when the unit stops heating (after only 8 or 10 uses). Guess I have to send it out to the trash. Do not recommend.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crock-Pot, Consumer Care Team, October 7, 2020
Hi RickR1! Thanks for reaching out to us. We will be more than happy to help you with getting replacement parts for your Crock-Pot Slow Cooker. Please reach out to us at 1-800-323-9519 or email us at crockpotconsumercare@newellco.com. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.
Written by a customer while visiting crock-pot.com
Customer Rating
2
Didn’t Last
on January 24, 2022
Posted by: DJA6071
from Virginia
Gender:Female
Length of ownership:1 month
Nice crockpot features and size but the heating unit went out in just a little over a year. Mostly used during winter, maybe once every 2-3 weeks. Barely used at all during spring and summer. Disappointed. Would expect better quality with Crockpot
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, Consumer Care Team, January 26, 2022
Hi there, DJA6071! We hope you are healthy and staying safe. We are sorry to hear that your slow cooker stopped heating up. Please accept our sincerest apology for the inconvenience this has caused you. We would love nothing more than to correct this issue and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance. Please don't hesitate to contact us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST.
Written by a customer while visiting crock-pot.com
Customer Rating
3
Careful or you'll burn yourself!
on September 22, 2022
Posted by: Dudie419
from Parma, Ohio
Gender:Female
Length of ownership:1 month
I bought this back in 2021 but never review it. I would not buy it again. I had a good Kohl's coupon so I bought it. I didn't realize there are handles on the crock. The pot itself is the same size as the heating vessel. This makes it difficult to get the pot out at times, especially when it's hot. I tried to get the crock out after making a chuck roast this past Sunday and almost dropped the crock because I didn't have a good grip on it.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot Consumer Care, September 23, 2022
Hello there Dudie419!
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously. We sincerely apologize for the situation for the situation you have had with your unit. This is not the experience we would like you to have. Please note the clips on the lid are to secure the contents of the unit while carrying it around after cooking. The stoneware itself has no handles, but you can allow the unit to cool down after the cooking process before removing it.
For further assistance with replacement of the stoneware, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously. We sincerely apologize for the situation for the situation you have had with your unit. This is not the experience we would like you to have. Please note the clips on the lid are to secure the contents of the unit while carrying it around after cooking. The stoneware itself has no handles, but you can allow the unit to cool down after the cooking process before removing it.
For further assistance with replacement of the stoneware, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Written by a customer while visiting crock-pot.com
Customer Rating
4
Love it but…
on May 12, 2023
Posted by: JewelsMDC
from Arizona
Gender:Female
Frequency of use:Weekly
I use it all the time, it’s great. My only problem is the little rubber feet fall out and I missing several of them so now it’s it’s lopsided and I cannot find replacement feet. Where can I get replacement feet?
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
2
Do Not Recommend
on March 27, 2024
Posted by: maypie97
from Tennessee
Gender:Female
Length of ownership:1 month
I got this for Christmas two years ago and it has already stopped working. The digital screen stopped turning on and I cannot even use it. Meanwhile, the Crock Pot my grandmother had for a few decades is what I have to resoet to and it works wonderfully.
Response from crock-pot.comBy Customer Care, April 4, 2024
Hello!
I am sorry to hear about the digital display issue you have encountered. At CrockPot we hold the quality and heritage of our products at the highest standard possible and sincerely apologize if you feel we have failed you in any way.
If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
Crockpot Consumer Care
I am sorry to hear about the digital display issue you have encountered. At CrockPot we hold the quality and heritage of our products at the highest standard possible and sincerely apologize if you feel we have failed you in any way.
If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Posted by: Wheelers05
from Davenport, IA, United States
Gender:Female
Frequency of use:Weekly
Length of ownership:1 week
Verified Purchase:Yes
I had a crock pot with a melted control panel and insert that cracked. Instead of replacing the stoneware, I decided to upgrade to a larger size and one with features more conducive for our cooking styles. I love the snap lid for travel. A must! And I got the largest size (I believe). We have a family of six and this is perfect for roasts and veggies all in one pot. I also make chicken broth from scratch. This is a great size for cooking down bones and keeping it low for an entire day to get all the nutrients, without having the stove on all night or when I leave the house. Love the auto switch to warm after cooking too, also a must! This was also the best price I could find!
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com