Customer reviews from crock-pot.com
Crockpot - Crock-Pot 7 Quart Cook n' Carry Programmable Countdown Slow Cooker for 8 People - Black
Average customer rating
3.4
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
66
4 Stars
15
3 Stars
15
2 Stars
17
1 Star
34
55%of customers recommend this product.
(
55 out of
100)
Customer Reviews for Crockpot - Crock-Pot 7 Quart Cook n' Carry Programmable Countdown Slow Cooker for 8 People - Black
Customer Rating
1
on December 4, 2023
Posted by: Sheri j
from California
Gender:Female
Frequency of use:Weekly
Length of ownership:1 week
Bought this three weeks ago and have used it 3 Times .The rubber feet on the bottom came off day one.
Second time I used it I made two items and the pin holding the lid lock broke on the right side. This is a piece of garbage. Do not buy.
Second time I used it I made two items and the pin holding the lid lock broke on the right side. This is a piece of garbage. Do not buy.
Response from crock-pot.comBy CrockPot, December 13, 2023
Hello!
Thank you very much for your feedback!
We sincerely apologize for this situation - we would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
CrockPot® Consumer Care
Thank you very much for your feedback!
We sincerely apologize for this situation - we would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
CrockPot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Hot! hot! hot!
on December 25, 2023
Posted by: Jolebe
from Pittsburgh, PA
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
Possible Heating Element Malfunction? Had the crockpot on Keep Warm for mashed potatoes and after about 1hr they were burnt to the sides & bottom! I am afraid to try the Low and Hot setting.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, January 18, 2024
Hello
Thank you for taking your time to post this review.
We are sorry to hear that your SCCPVL710-BP-ABR
is not heating correctly.
We want to learn more about this issue and assist you further. We would like to encourage you to contact us directly. You can reach us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Thank you for taking your time to post this review.
We are sorry to hear that your SCCPVL710-BP-ABR
is not heating correctly.
We want to learn more about this issue and assist you further. We would like to encourage you to contact us directly. You can reach us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
2
Chemical/Smokey Flavor Permeates Whatever I Cook
on January 10, 2024
Posted by: KimYow
from Central NJ
Gender:Female
Length of ownership:1 month
I loved this crockpot, initially. Felt stoneware insert would be easy to clean & sturdy. It is. It worked perfectly fine initially, even though I was concerned the low setting seemed to run hotter than I wanted i.e. food would still boil violently on low! The last 3 times I've slow cooked recipes on low, this burnt/chemical smell permeates the food inside. If it happened only once, I'd blame my recipe, but not this many times. I'm at a loss. I'm wondering if my crockpot isn't working properly? Saw no recall when I checked the internet. Hoping someone can tell me if they have same issue.
Response from crock-pot.comBy Consumer Care, February 13, 2025
Hello,
Thanks for your comment.
We are so sorry for the temperature and the odor problems with you unit.
To resolve the issue, please submit a warranty claim here: https://bit.ly/CrockPotW
For further inquiries or assistance, please feel free to connect with us through our contact form: https://bit.ly/CP-cu , give us a call at 1-800-323-9519, or engage with us via LiveChat. Our support team is available Monday through Friday from 9 am to 5 pm Eastern Time.
We're here to help!
- Crock-Pot Customer Care
Thanks for your comment.
We are so sorry for the temperature and the odor problems with you unit.
To resolve the issue, please submit a warranty claim here: https://bit.ly/CrockPotW
For further inquiries or assistance, please feel free to connect with us through our contact form: https://bit.ly/CP-cu , give us a call at 1-800-323-9519, or engage with us via LiveChat. Our support team is available Monday through Friday from 9 am to 5 pm Eastern Time.
We're here to help!
- Crock-Pot Customer Care
Written by a customer while visiting crock-pot.com
Customer Rating
3
Crockpot gets too hot on warm setting
on January 13, 2024
Posted by: jsduit
I bought mine right before Thanksgiving as a second Crockpot (we had lost both of ours in Hurricane Ian and only replaced one). This one gets too hot. First time I placed mashed potatoes in to keep warm and it burnt the sides of potatoes. The next time I placed a roast and potatoes on low and within 4 hours it was boiling and liner had swelled to the top of the lid (almost pushed the liquid out of top). Luckily I was home and able to shut off and let it cool down.
Response from crock-pot.comBy CrockPot, February 1, 2024
Hello
Thank you for taking your time to post this review.
We are sorry to hear that your Crock-Pot® Programmable 7-Quart Cook & Carry® Slow Cooker is overheating.
We have send you a private message via email, in order to find the best solution for this issue.
If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Thank you for taking your time to post this review.
We are sorry to hear that your Crock-Pot® Programmable 7-Quart Cook & Carry® Slow Cooker is overheating.
We have send you a private message via email, in order to find the best solution for this issue.
If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
5
Love the lid lock feature!
on February 4, 2024
Posted by: Crockpot123
from Youngstown, OH
Gender:Female
Length of ownership:1 week
I bought this last night to replace an old Crock pot. I like it better than my old one because the lid locks shut and I'm able to transport food without it spilling!
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
2
Fragile plastic locking clip
on February 12, 2024
Posted by: MsTW
Gender:Female
Frequency of use:Yearly
Length of ownership:1 month
Plastic clip piece broke the second time I used it
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, February 22, 2024
Hello.
Thank you for taking the time to provide us with your feedback.
We are deeply sorry to hear about the inconvenience and apologize for it.
If one of the parts of your CrockPot is broken, we strongly encourage you to open the warranty claim via https://www.crockpot.com/support/warranty.
You can also reach out to us directly via https://www.crockpot.com/support/contact-us or through LiveChat.
We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.
We will be happy to assist you.
Thank you!
CrockPot Consumer Care
Thank you for taking the time to provide us with your feedback.
We are deeply sorry to hear about the inconvenience and apologize for it.
If one of the parts of your CrockPot is broken, we strongly encourage you to open the warranty claim via https://www.crockpot.com/support/warranty.
You can also reach out to us directly via https://www.crockpot.com/support/contact-us or through LiveChat.
We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.
We will be happy to assist you.
Thank you!
CrockPot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Broke after 3 uses.
on February 22, 2024
Posted by: Crockpotter16
from Washington State
Gender:Female
Length of ownership:1 month
Used 3times & display quit working. My last meal was set at low & I believe it cooked at high for 6 hrs because it was so overcooked. Led lights out, can't toggle to correct mode. Bought a few years ago so don't have receipt.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, April 10, 2024
Hello there Crockpotter16!
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously.
We apologize for the situation with the unit failing to toggle to the correct mode, depending on the recipe it will take 3-4 hours on high and 6-7 hours on low. To avoid overcooking, please add enough liquid ideally 1/2 to 3/4 full.
We want to learn more about your situation and what exactly happened. Therefore we encourage you to please reach out to us via email, phone or the contact form available on our website.
Thank you and please stay safe!
Crock-Pot® Consumer Care.
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously.
We apologize for the situation with the unit failing to toggle to the correct mode, depending on the recipe it will take 3-4 hours on high and 6-7 hours on low. To avoid overcooking, please add enough liquid ideally 1/2 to 3/4 full.
We want to learn more about your situation and what exactly happened. Therefore we encourage you to please reach out to us via email, phone or the contact form available on our website.
Thank you and please stay safe!
Crock-Pot® Consumer Care.
Written by a customer while visiting crock-pot.com
Customer Rating
5
on February 15, 2022
Posted by: southerngospelsinger
Received this as a wedding gift and not only does it look great, it does a great job!
Written by a customer while visiting influenster.com
