Customer reviews from crock-pot.com
Crockpot - Crock-Pot 7 Quart Cook n' Carry Programmable Countdown Slow Cooker for 8 People - Black
Average customer rating
3.4
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
66
4 Stars
15
3 Stars
15
2 Stars
17
1 Star
34
55%of customers recommend this product.
(
55 out of
100)
Customer Reviews for Crockpot - Crock-Pot 7 Quart Cook n' Carry Programmable Countdown Slow Cooker for 8 People - Black
Customer Rating
1
Ceramic bowl cracks too easily
on November 29, 2021
Posted by: Tim67
from Defiance, OH
Gender:Male
Frequency of use:Monthly
Length of ownership:1 week
After using this product for years, the ceramic pot cracked along the bottom last year, during cooking. Needless to say, that was a mess. This particular model evidently doesn't have replacement pots available so I was forced to buy another full crock-pot for lets say not a great deal. Although we have been careful not to do anything that would cause it, this new pot has cracked again on the bottom. The replacement pot is still not available, and I'm less inclined to replace the entire model again since it seems that the quality has gone way down over the years.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crockpot Consumer Service, December 7, 2021
Hi! Thank you for taking the time to give a review. Your feedback is important to us, and it helps and motivates us to continuously improve our products and services. Please accept our sincere apology for the inconvenience this has caused you. If there's anything we can do to assist you, please don't hesitate to contact us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST.
Written by a customer while visiting crock-pot.com
Customer Rating
2
Not long lasting
on January 9, 2022
Posted by: Tee bird
Gender:Female
Length of ownership:1 month
Purchased this product Less than four years ago…
Plugged it in full of chili and was not heating up.. lights on and nothing
Plugged it in full of chili and was not heating up.. lights on and nothing
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, Consumer Care Team, January 11, 2022
Hey there, Tee bird! Thank you for taking the time to give a review. We are extremely sorry to hear that your slow cooker does not heat up anymore. We understand your disappointment and we apologize for any inconvenience that this may have caused you. We have high expectations for our products here at Crock-Pot, and we would like to hear more about your experience with your slow cooker. Please don't hesitate to contact us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST.
Written by a customer while visiting crock-pot.com
Customer Rating
2
Great, but crock cracked and leaks
on January 22, 2022
Posted by: JM2O
from Milwaukee,Wi
Gender:Female
Frequency of use:Weekly
Length of ownership:1 month
I loved this slow cooker that I got as a gift last Xmas. However after only a year the ceramic crock has a crack and leaks. Where and how can I get a new ceramic insert?
Response from crock-pot.comBy CrockPot, Consumer Care Team, January 26, 2022
Hey there, JM2O! We’re very sorry to hear that your stoneware has cracked. We understand your disappointment and we apologize for any inconvenience that this may have caused you. We're glad to help you check the availability of replacement stoneware for your slow cooker. For your convenience, the requested part number is 163875000090. Please don't hesitate and give us a call at 1-800-323-9519 for immediate assistance. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you obtain the replacement part that you need.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Was good for short time
on June 9, 2022
Posted by: Joyce29
from Atlanta
Gender:Female
Frequency of use:Weekly
Length of ownership:1 month
Bought this less than 2 years ago. Worked fine until I put a roast on this morning.. Came back this afternoon.. Lights were on but no heat.. Three one I had before this was 25 years old. Not buying one every year.. Guess I'll try an off brand
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crockpot Consumer Care, June 15, 2022
Hi Joyce29, Thank you for your review. We are extremely sorry to hear that the unit does not heating at all. We understand your disappointment and we apologize for any inconvenience that this may have caused you. We would love nothing more than to correct this issue and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance. We would like to encourage you to contact us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you! Crockpot® Consumer Care.
Written by a customer while visiting crock-pot.com
Customer Rating
3
Ceramic bowl cracked
on June 12, 2022
Posted by: Theresa04
from Wisconsin
Gender:Female
Frequency of use:Weekly
Length of ownership:1 month
I use this product frequently and was really happy with it at first. But recently, the ceramic bowl cracked while cooking. I have only had it less than 2 years. I have had others that I had over 10 years and never once did the ceramic bowl crack.
Response from crock-pot.comBy Crockpot Consumer Care, June 15, 2022
Hi Theresa04, Thank you for your review. We are extremely sorry to hear that the stoneware of your slow cooker has cracked. We understand your disappointment and we apologize for any inconvenience that this may have caused you. We would love nothing more than to correct this issue and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance. We would like to encourage you to contact us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you! Crockpot® Consumer Care.
Written by a customer while visiting crock-pot.com
Customer Rating
5
Need new lid
on October 23, 2022
Posted by: Mrs Krimedog
from Iowa
Gender:Female
Frequency of use:Weekly
Length of ownership:1 month
I love this crockpot but one of the latches came off the lid and I can’t find a replacement. I don’t want to use it without being able to lock the lid for the car. Where can I get a new lid with latches?
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Cracked stoneware
on January 16, 2023
Posted by: Kimberlei
from Maine
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
I have had this for less than a year and the stoneware cracked all the way threw. I've been trying to find a replacement insert for months and no luck. Really bummed, we use a crock pot all winter long, cold days hot and ready meals. But not any more :(
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot Consumer Care, January 19, 2023
Hello there Kimberlei!
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously. We sincerely apologize for this situation you have had with the unit, this is not the experience we would like you to have and we will pass this on to our product team.
In order for us to properly assist you with this matter, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously. We sincerely apologize for this situation you have had with the unit, this is not the experience we would like you to have and we will pass this on to our product team.
In order for us to properly assist you with this matter, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time
Written by a customer while visiting crock-pot.com
Customer Rating
1
Too hot on low setting!
on October 28, 2023
Posted by: Mella
from Montreal, Canada
Gender:Female
Frequency of use:Yearly
Length of ownership:1 week
I bought this specifically for chili. I had it on low and my chili started to burn. Removed the chili, scraped the sides , cleaned it all up, and tried to salvage the chili. This time, I put it on “keep warm” and in less than 2 hours later it started to burn again!!! 🤬
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, October 30, 2023
Hello!
Thank you very much for taking your time to post this review! We are very sorry to hear about the overheating issue with your unit and we apologize for the inconvenience! We would like to have a chance to make this right for you, that is why we strongly encourage you to reach out to us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
CrockPot® Consumer Care
Thank you very much for taking your time to post this review! We are very sorry to hear about the overheating issue with your unit and we apologize for the inconvenience! We would like to have a chance to make this right for you, that is why we strongly encourage you to reach out to us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
CrockPot® Consumer Care
Written by a customer while visiting crock-pot.com