Customer reviews from crock-pot.com
Crockpot - Crock-Pot 7 Quart Cook n' Carry Programmable Countdown Slow Cooker for 8 People - Black
Average customer rating
3.4
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
66
4 Stars
15
3 Stars
15
2 Stars
17
1 Star
34
55%of customers recommend this product.
(
55 out of
100)
Customer Reviews for Crockpot - Crock-Pot 7 Quart Cook n' Carry Programmable Countdown Slow Cooker for 8 People - Black
Customer Rating
5
on May 1, 2019
Posted by: sz16
[This review was collected as part of a promotion.] Received this as a gift for Christmas - love it! The lid snaps on tight, allowing for transport!
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Posted by: Lcheer
Gender:Female
Frequency of use:Daily
Length of ownership:1 month
Verified Purchase:Yes
I had this crockpot for about 4 years and it was fantastic. One day it suddenly quit working, so I ordered the exact same one. I got my new one and tried to use it several times, but each time it would begin to smell like wiring or electrical burning. I ended up having to return this one.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Temperature varied
on November 20, 2020
Posted by: DaveE
from Salt Lake City
Gender:Male
Frequency of use:Weekly
Length of ownership:1 week
I bought the 7 quart cook and carry. I put water in and measured the temperatures. On high, after 3 hours it maxed out at 205 F. On low overnight, it reached 205 F also. On warm it varied between 176 and 201 F. That doesn't seem right to me. Should I return it?
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crock-Pot, Consumer Care, November 24, 2020
Hey there, DaveE! Thank you for your review. Your feedback is important to us, and it helps and motivates us to continuously improve our products and services. Hey there! Thanks for reaching out to us. We will be more than happy to answer your question. Both low and high stabilizes at 209°F. The difference is the time it takes to reach that temperature. Low: 7-8 hours to reach the simmer point. High: 3-4 hours to reach the simmer point. Warm is 160 - 170°F. We hope this information helps. Thank you very much!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Stopped working after only a few uses
on January 28, 2021
Posted by: eebb
from Cincinnati, OH
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
I purchased this crock pot for my family of 6 and loved the timer setting. Used it for the fourth time and came home to a crockpot full of raw chicken. The heating element does not heat at all on either setting. Very disappointed in this, especially now to see this has happened multiple time and Crockpot has done nothing to fix it and is still selling them.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crock-Pot , Consumer Care, February 4, 2021
We are extremely sorry to hear about this and even more sorry to disappoint you. That is not typical for our products and we'd like to make this right for you. Please don't hesitate to send us a message by clicking this link: https://www.crock-pot.com/support/contact-us
Written by a customer while visiting crock-pot.com
Customer Rating
1
Only worked once
on March 1, 2021
Posted by: Kzeek87
from Colorado
[This review was collected as part of a promotion.] Received this as a gift, used it once and worked great. Went to use it again and it doesn’t work :(. Plugged it in and the screen turns on but it doesn’t heat up at all. Not sure what happened to make it stop working after one use considering I’ve been using an old faithful crock pot brand slow cooker for 12 years! Going to have to consider another brand for my slow cooker needs if I have to replace it after one use!
Response from crock-pot.comBy Crock-Pot , Consumer Care, March 2, 2021
We are extremely sorry to hear about this and even more sorry to disappoint you. Have you tried plugging the slow-cooker in another power outlet? Please allow us to correct this issue and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance. At your most convenient time, please send us a message by visiting our Contact Us page. Our product specialists will be more than happy to help you.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Attractive unit but crock is weak
on August 16, 2021
Posted by: koolerking
from Rochester, NY
Gender:Male
Length of ownership:1 month
We bought this model PVL710 to replace an old unit. It worked well a few times until the crock fractured, rendering the unit useless. Since we were just out of warranty, I am afraid that we are now out-of-luck. Based on our experience, I cannot recommend this model.
Response from crock-pot.comBy CrockPot, Consumer Care Team, August 17, 2021
Thank you for taking the time to submit a review. Please accept our sincerest apology for the inconvenience this has caused you. Here at Crock-Pot, we make our products with the highest quality materials and we expect them to last and work properly. Please allow us to turn this experience around and give us a call at our toll-free number 1-800-323-9519. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to assist you.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Disappointed
on October 12, 2021
Posted by: Anonymous
from Colorado
Gender:Female
Frequency of use:Monthly
Length of ownership:1 month
I had the 7 Quart Cook & Carry for two years and the programming piece died. Set everything up that morning before going to work. Unfortunately, when I came home, the meat wasn't cooked. I double checked the temperature settings and tried a different plug. I even thought it may have been human error, but wasn't. It is disappointing the Crockpot lasted a short time.
I would recommend this to a friend!
Response from crock-pot.comBy CrockPot , Consumer Care Team, October 12, 2021
Thank you for giving a review, and we are very sorry for the inconvenience. We are sorry to hear that your CrockPot stopped working. Please accept our sincerest apology for the inconvenience this has caused you. Here at Crock-Pot, we make our products with the highest quality materials and we expect them to last and work properly. Please allow us to turn this experience around and give us a call at our toll-free number 1-800-323-9519. For your convenience, our Consumer Care Team is available Mon-Fri 9am-5pm, EST. You can also contact us through chat and email by visiting our website. Our product specialists will be more than happy to help you.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Cracked while cooking
on November 6, 2021
Posted by: Slowcooker4
from Chicago
Gender:Female
Frequency of use:Weekly
Length of ownership:1 month
This crockpot worked well until it cracked while cooking. I am very disappointed. I have always purchased Crockpot brand crockpots and have three different sizes at all times. I have had them stop working in the past but never this quickly and have never had a crock break.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, Consumer Care Team, November 8, 2021
Thank you for taking the time to submit a review. We understand your disappointment and we apologize for any inconvenience that this may have caused you. Please allow us to correct this issue and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance. Please don't hesitate to contact us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you.
Written by a customer while visiting crock-pot.com