Customer reviews from Samsung US
Samsung - SAMRC-S25 Rugged Case - Black
Average customer rating
1.5
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
1
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for Samsung - SAMRC-S25 Rugged Case - Black
Customer Rating
1
Conplete rip off
on July 8, 2025
Posted by: Jaja
from Seattle
Expertise:Expert
Complete rip off! The phone case had the edges come off from all sides within a month.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, July 9, 2025
Hey there Jaja,
Thank you for sharing your thoughts on the Galaxy S25 Rugged Case. We understand how frustrating it can be when the accessories for your device do not meet your expectations. Please note that Samsung products come with a limited 12-month warranty that covers manufacturing defects in materials and workmanship. We encourage you to contact a member of our Samsung Support Team to review the warranty details for your mobile device accessories. We are here to assist you. Thank you for being a valued Samsung customer.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing your thoughts on the Galaxy S25 Rugged Case. We understand how frustrating it can be when the accessories for your device do not meet your expectations. Please note that Samsung products come with a limited 12-month warranty that covers manufacturing defects in materials and workmanship. We encourage you to contact a member of our Samsung Support Team to review the warranty details for your mobile device accessories. We are here to assist you. Thank you for being a valued Samsung customer.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Great case except for one important item
on March 10, 2025
Posted by: Doug
from Kirkland, Arizona
Expertise:Intermediate
I just bought a new S25 and bundled this case with it. It's a nice case except for the fact that it is not compatible with wireless charging, and as far as I can see, that important point is absent from the specs. Disappointed. Doesn't make sense.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
3
Response from Samsung USBy R&R, March 11, 2025
Greetings Doug,
We thank you for reaching out and sharing your Galaxy S25 Rugged Case perspective. It is excellent to hear you are enjoying your case overall. It is essential to have protection and security for your phone, knowing you can go about your day-to-day with a secure device. We appreciate your feedback on the wireless charging aspect and would like to share it with our development team. We appreciate you for your insight. Thank you for being a valued Samsung customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We thank you for reaching out and sharing your Galaxy S25 Rugged Case perspective. It is excellent to hear you are enjoying your case overall. It is essential to have protection and security for your phone, knowing you can go about your day-to-day with a secure device. We appreciate your feedback on the wireless charging aspect and would like to share it with our development team. We appreciate you for your insight. Thank you for being a valued Samsung customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US