Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
5
Great Thermostat
on April 6, 2022
Posted by: Mo122
from Columbus, OH
Gender:Male
[This review was collected as part of a promotion.] This was hard to install as we have a newer furnace and air conditioner. But after our heating man installed (in a mere matter of minutes) I love it. The ability to change the temperature away from the actual unit, whether in another room or away makes it perfect. I love the ability to turn on the air or heat before I get home. Totally worth getting.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Old one was better
on November 9, 2021
Posted by: Erica B
I prefer the older version. It hooked up to alexa so easily. This one made me set up the thermostat first with Google home and now it won't connect to my alexa at all. I'm also having difficulty programming it with my nest app where I control and schedule the other one. I'm pretty frustrated with it because the whole reason I wanted it was to control it with Alexa. Also, I don't have the special wire it wants me to have so it basically says it will suck the battery life dry and I can't get rid of the corresponding error message even though operating it without that fancy wire is totally an option. Get a different one. This one is obnoxious.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, November 10, 2021
Hi Erica B., thanks for sharing your review with us and we're sorry to hear that your experience with the Nest Thermostat and using it with your alexa was a frustrating one. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. As for the battery drain and the error message you see, we want to know more details about it and assist you in finding a better solution for you. Please contact our support specialists so we can help make your experience a little better.
Your feedback on the difficulties you've experienced with the Google Home app and with the battery drain helps us better understand our customers’ preferences and needs. You can reach our support specialists through the Google Help Page here: https://support.google.com/googlenest/answer/7071494
Your feedback on the difficulties you've experienced with the Google Home app and with the battery drain helps us better understand our customers’ preferences and needs. You can reach our support specialists through the Google Help Page here: https://support.google.com/googlenest/answer/7071494
Written by a customer while visiting Google LLC
Customer Rating
4
It's a thermostat
on November 23, 2021
Posted by: Jerry
Mostly works like they should.One time I had to do a reset from the thermostat system settings, because they lost the connection to nest server (wifi part was okay)...
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
2
Nest Reveiw
on October 6, 2021
Posted by: Daniel
I would rather the thermostat connect to the nest app and not Google. Google is more complicated then the nest app. Needs to be improved.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, October 10, 2021
Hi Daniel, thanks for sharing your experience about Nest Thermostat. We’re sorry to learn about your disappointment with the Google Home app.
Our goal is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app.
We value your feedback as we are always working to improve our products and services. If you need any assistance, feel free to contact our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp
Our goal is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app.
We value your feedback as we are always working to improve our products and services. If you need any assistance, feel free to contact our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
1
Not as what I expected
on March 2, 2021
Posted by: Not to expectations
Bought a google nest thermostat for my home to find out it won't work like a normal thermostat. I had to buy a transformer even though I had good power going to it from my boiler. Can't work the thermostat from my phone because app keeps on erasing my info. I wanted to be able to control the thermostat from my phone but it seems impossible. I would definitely buy a normal thermostat next time.
No, I would not recommend this to a friend.
Response from Google LLCBy Oliver, Google Customer Care, March 2, 2021
Hi there, we value your feedback. We do apologize for the app issue you encountered with Nest Thermostat.
The symptoms you provided may be related to connectivity issues with your Wi-Fi network. Here are some troubleshooting steps you can try out that may be helpful:
- Restart the router.
- Test Wi-Fi with another device, to ensure you have an active Internet connection.
- Restart your thermostat.
- Reset your thermostat’s network connection.
- Check your Wi-Fi router settings
If the issue persists, feel to contact our support specialists via Google Nest help page here: https://support.google.com/googlenest/gethelp
The symptoms you provided may be related to connectivity issues with your Wi-Fi network. Here are some troubleshooting steps you can try out that may be helpful:
- Restart the router.
- Test Wi-Fi with another device, to ensure you have an active Internet connection.
- Restart your thermostat.
- Reset your thermostat’s network connection.
- Check your Wi-Fi router settings
If the issue persists, feel to contact our support specialists via Google Nest help page here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
4
Google nest
on May 15, 2021
Posted by: gscarr6
Only suggestion is I would like the large numbers on the thermostat be the inside temperature and the set to temperature be the smaller numbers.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
So far so good
on January 15, 2022
Posted by: Jeff H
The Nest was easy to set up and program to our schedule. It took a while to figure out a few options syncing it with our Echo. We have multiple Nests at multiple homes and also different brands of thermostats at each home which adds some complex communication challenges. If you hsve a single home with one thermostat, it's a breeze.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Convenient
on January 9, 2022
Posted by: Ybaran63
Hopefully this will save on heating/air bills. I've only had it for 3 weeks so we shall see. When I leave the house and forget to turn it up or down, I can do it anywhere in located.
I would recommend this to a friend!
Written by a customer while visiting Google LLC