Customer Reviews for Weber - WEB7513 WARM RACKS SLVR B/C/GOLD/PLAT
Customer Rating
1
Warming rack is sub-par for Weber
on August 13, 2025
Posted by: Imkb151
I bought new and for the price of this grill this should have been SST - did't last long and is ugly and rusted or caked - gross !!
Response from weber.comBy Consumer Care, Weber, September 10, 2025
We value your feedback, and we apologize for the disappointing performance of your warming rack. We expect our products to be long-lasting, and we back them with a warranty. We are always here to assist our grillers. Please reach out to our Care team if we can help! Thank you.
Restoring a Genesis 2000 that I have owned since 96. Everything else was available as stainless steel (grills and flavorizer bars), just not this. Still, the fact that Weber is still producing parts at all for a 22 year old BBQ is highly commendable! So I can only give Weber the highest recommendation.
It’s been in my bbq for two weeks. It’s already rusted
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, Weber grills , July 21, 2020
Hi, We are sorry to hear about your disappointment with your new purchase. The warming rack should not rust as described. We suggest trying to clean it using warm soapy water and steel wool as it can collect food by sitting inside of the cookbox. Rest assured this is backed by a 2-year warranty. If you have questions or concerns please reach out to us at reviews@weberstephen.com. Thanks!
Written by a customer while visiting weber.com
Customer Rating
1
Rusted
on May 26, 2020
Posted by: TimO12
from Columbus OH
Gender:Male
Expertise:Intermediate
This warming rack rusted out in less than 2 years.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills , Weber Grills , May 28, 2020
Hello! We are sorry to hear this. We would not expect this to happen, and we have reached out via email to assist you. Thanks!
I ordered this with great difficulty to start with...I understand we all had to make sacrifices with COVID19 by Weber gets a F grade. Many companies have implmemted methods to provide continued service to their customers. I was surprised with Weber as upou are typically A+. This warming rack is NOT the one I have to replace my old worn one. I found the original part number etc. and tried mutiple times to contact Weber to order/exchange/send the one I want and have had no luck. Attempted through Chat/email/phone VM....Bzad review from me.