Customer reviews from startech.com
StarTech.com - DP2HD4KS DisplayPort to HDMI 4K Active Adapter, 4K@30Hz, Audio/Video Converter for DP Computers
Average customer rating
3.4
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
5
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
4
Customer Reviews for StarTech.com - DP2HD4KS DisplayPort to HDMI 4K Active Adapter, 4K@30Hz, Audio/Video Converter for DP Computers
Customer Rating
1
screen keep blacking out
on October 21, 2015
Posted by: adamski
I bought this on the 19th September as it allowed me to use the correct screen resolution for my wide screen, however since using it my screen keeps blacking out randomly; i now have to use my laptop with direct hdmi to hdmi. This adapter needs to be better quality to work as it should.
Response from startech.comBy Customer Support, Customer Support, November 4, 2015
Hello Adam,
Thank you for taking the time to review our DP2HD4KS DisplayPort to HDMI adapter. We are sorry to hear about the display issues and we would like to offer some help.
Did the DP2HD4KS adapter have this issue since you had received it, or did it only start happening after using the adapter for a while? If possible are you able to test using our adapter with another display? It is good that you have tested the display using a direct HDMI connection to the computer to confirm both the display and the HDMI cable are working correctly. If you have the option available, would you also be able to try the adapter with another computer system? This would help to narrow down possible issues with the hardware. These troubleshooting steps and more can be found in this support article from the support page for this adapter: http://www.startech.com/faq/video_adapters_general#DP2HD4KS
We are always here to help with our free lifetime technical support. If this did not resolve your issue, please get in touch with us and reference case #332-296761 so we can further assist you.
You can also reply here and we will be sure to follow up.
Thank You,
Customer Support
StarTech.com
http://www.startech.com/support
Thank you for taking the time to review our DP2HD4KS DisplayPort to HDMI adapter. We are sorry to hear about the display issues and we would like to offer some help.
Did the DP2HD4KS adapter have this issue since you had received it, or did it only start happening after using the adapter for a while? If possible are you able to test using our adapter with another display? It is good that you have tested the display using a direct HDMI connection to the computer to confirm both the display and the HDMI cable are working correctly. If you have the option available, would you also be able to try the adapter with another computer system? This would help to narrow down possible issues with the hardware. These troubleshooting steps and more can be found in this support article from the support page for this adapter: http://www.startech.com/faq/video_adapters_general#DP2HD4KS
We are always here to help with our free lifetime technical support. If this did not resolve your issue, please get in touch with us and reference case #332-296761 so we can further assist you.
You can also reply here and we will be sure to follow up.
Thank You,
Customer Support
StarTech.com
http://www.startech.com/support
Written by a customer while visiting startech.com
Customer Rating
1
Do not purchase this adapter
on July 14, 2015
Posted by: MrSanchez
We purchased a couple of these adapters for our workstations that only have a Display Port output. It transfers video with no problem but for being a HDMI, it should transfer sound as well. We had to do a lot of troubleshooting in the beginning to get the sound working and after countless of hours it finally got it going. Then a month went by and the sound suddenly stopped.
Stay away from this product. Save your time by purchasing a workstation with an actual HDMI output.
Response from startech.comBy Customer Support, July 23, 2015
Dear MrSanchez,
We are sorry to hear about your continuing audio troubles when using our DP2HD4KS video converter.
When experiencing intermittent functionality with an adapter such as the DP2HD4KS, it is important to test all possible connections. If you have not done so already, please have a look at our online troubleshooting FAQ, seen here: http://www.startech.com/faq/video_adapters_general#DP2HD4KS.
Another step when working with DisplayPort connections is to verify that you are running the most up to date drivers for the video card. Please connect with your PC manufacturer or video card vendor for any available updates. We have seen driver updates correct issues with DisplayPort connectivity in the past.
Please do not hesitate to connect with us again via chat, phone, or e-mail and we will be happy to assist you further. In the event the adapter is faulty, replacing your unit via the product’s two year warranty will not be a problem.
Thank you,
Customer Support
StarTech.com
http://www.startech.com/techsupport
We are sorry to hear about your continuing audio troubles when using our DP2HD4KS video converter.
When experiencing intermittent functionality with an adapter such as the DP2HD4KS, it is important to test all possible connections. If you have not done so already, please have a look at our online troubleshooting FAQ, seen here: http://www.startech.com/faq/video_adapters_general#DP2HD4KS.
Another step when working with DisplayPort connections is to verify that you are running the most up to date drivers for the video card. Please connect with your PC manufacturer or video card vendor for any available updates. We have seen driver updates correct issues with DisplayPort connectivity in the past.
Please do not hesitate to connect with us again via chat, phone, or e-mail and we will be happy to assist you further. In the event the adapter is faulty, replacing your unit via the product’s two year warranty will not be a problem.
Thank you,
Customer Support
StarTech.com
http://www.startech.com/techsupport
Written by a customer while visiting startech.com
Customer Rating
5
Works as advertised.
on March 12, 2015
Posted by: foosart
Good quality adapter that performs exactly as advertised. Really like the flexible adapter, useful in tight spaces.
Written by a customer while visiting startech.com