Customer reviews from xerox.com
Xerox - Wireless Color Laser Printer, All-In-One, Print, Scan, Copy, Fax - Black/White
Average customer rating
4
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
87
4 Stars
12
3 Stars
13
2 Stars
13
1 Star
15
64%of customers recommend this product.
(
9 out of
14)
Customer Reviews for Xerox - Wireless Color Laser Printer, All-In-One, Print, Scan, Copy, Fax - Black/White
Customer Rating
2
Don't do it
on June 9, 2023
Posted by: DTra
from AZ
Bought the printer for it being laser and the ability to copy and scan. I have had nothing but connectivity problems since I purchased it. When it does work it is great, but I have had to uninstall and reinstall it continually. I consider myself computer literate but have had nothing but problems with the setup of this printer.
Response from xerox.comBy Xerox Customer Support, June 15, 2023
Thanks for taking the time to share your feedback with us. I apologize that you are experiencing problems with your Xerox C235 device. We would be happy to help you resolve this. Can we recommend you check out this article from our Support page:
Unable to Scan: https://www.support.xerox.com/en-us/article/en/2153383.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Unable to Scan: https://www.support.xerox.com/en-us/article/en/2153383.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com
Customer Rating
1
Do NOT buy
on May 14, 2023
Posted by: EF08
from New Jersey
[This review was collected as part of a promotion.] Full of bugs. Constantly needs to uninstalled and reinstalled. The ink is ridiculously expensive. Stay away.
Response from xerox.comBy Xerox Customer Support, May 18, 2023
Your thoughts are so important to us. I apologize that you are experiencing problems with your VersaLink C235 device. We would be happy to help you resolve this. Can we recommend you check out our Xerox Support YouTube Playlist with helpful videos for your device.
https://youtube.com/playlist?list=PLDrIHH8CnE146KI2mC9KAgABxK9QT_QAx
Also, here is an article on installing the drivers that may help you: https://www.support.xerox.com/en-us/article/en/2148719.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
https://youtube.com/playlist?list=PLDrIHH8CnE146KI2mC9KAgABxK9QT_QAx
Also, here is an article on installing the drivers that may help you: https://www.support.xerox.com/en-us/article/en/2148719.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com
Customer Rating
5
Great printer.
on May 11, 2023
Posted by: RonJ
from Pensacola,FL
[This review was collected as part of a promotion.] printer has some great features like double sided printer, very fast, and printed pages are very crisp and legible, also has a smaller footprint than my previous laser printer.
Written by a customer while visiting xerox.com
Customer Rating
5
Reliable!
on December 21, 2022
Posted by: Mosey
from Lake Worth FL
[This review was collected as part of a promotion.] Love this Xerox! Prints crisp and clear, and doesn't hog toner. Prints photos well too!
Written by a customer while visiting xerox.com
Customer Rating
1
Very Greedy company. Avoid at all cost
on September 28, 2022
Posted by: Anonymous
from New York, NY
The toner that comes with the printer can't be used on other same model printer. Will not recommend Xerox at all.
Response from xerox.comBy Xerox Customer Support, September 29, 2022
Thank you for your product review. There are a few things that could be happening. You could have a genuine cartridge but not the right one for your contract type. There are different chips. The chip identifies the contract type:
" SOLD/ Regular " - You own this machine. No Contract.
" Metered " - Cost per Copy, Renting Machine, Contract with Xerox.
If you need further assistance on this, please call Supplies at 1-800-822-2200.
" SOLD/ Regular " - You own this machine. No Contract.
" Metered " - Cost per Copy, Renting Machine, Contract with Xerox.
If you need further assistance on this, please call Supplies at 1-800-822-2200.
Written by a customer while visiting xerox.com
Customer Rating
1
Terrible Printer
on September 26, 2022
Posted by: Frustrated customer
from Massachusetts
This printer is terrible. Its slow, color quality is poor, toner does not last long and is expensive. The printer also goes rogue and will print 50+ pages of symbols if I don't catch it quickly and there will be several "jobs" in the queue that will need to be canceled. With each job I cancel, 2 or 3 more get created. I do not have anything nice to say.
Response from xerox.comBy Xerox Customer Support, September 29, 2022
I apologize that you are experiencing problems with your Xerox C235 device. We would be happy to help you resolve this. Can we recommend you check out these articles from our Support page:
Printing Gibberish: https://www.support.xerox.com/en-us/article/en/2153652.html
Consumable Yields: https://www.support.xerox.com/en-us/article/en/2134513.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Printing Gibberish: https://www.support.xerox.com/en-us/article/en/2153652.html
Consumable Yields: https://www.support.xerox.com/en-us/article/en/2134513.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com
Customer Rating
2
Negative to Scanning & Printing
on July 23, 2022
Posted by: Jaycee
from Wayne, PA
My first C235 was replaced because it was very loud when I printed. The issues I have now CANNOT be fixed. When I scan (let's say) 10 pages at one time, this printer makes 10 different files. I contacted Customer Support and that's the way it is. I am use to getting one file when I scan 10 pages simultaneously.
The other issue is printing a small page onto 8.5x11 letter paper. I want to print a Bingo-type game card. Even tho' the layout size is 8.5x5.5, the printer enlarges it to 8.5x11 when it is printed. This is after I change the page settings on the printer. Additionally, it does not automatically revert back to letter size printing. I have to enter the size on the printer through the settings menu again.
Response from xerox.comBy Xerox Customer Support, October 19, 2022
I apologize that you are experiencing problems with your Xerox C235 device. We would be happy to help you resolve this. Can we recommend you check out the link below on how to scan multiple pages into one PDF.
Build Job: https://www.support.xerox.com/en-us/article/en/2158659.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Build Job: https://www.support.xerox.com/en-us/article/en/2158659.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com
Customer Rating
3
Xerox C235 MFP
on July 21, 2022
Posted by: Richard
from Atlanta
Originally purchased in late summer of 2021. The C235 has now been replaced twice by Xerox at no charge. The print quality is fine. Scan to E Mail is fine. The problem is Scan to my MacBook Pro with the M1Max Chip and Mac OS Catalina will not work. Hours upon hours spent with Xerox Support has not solved the problem.
Response from xerox.comBy Xerox Customer Support, July 28, 2022
I apologize that you are experiencing problems with your Xerox C235 device. I found a video that shows how to AirScan. You may have already tried this, but if not it would be worth checking out this video:
AirScan: https://youtu.be/3cHRZRqt0W8
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
AirScan: https://youtu.be/3cHRZRqt0W8
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com