Customer reviews from xerox.com
Xerox - Wireless Color Laser Printer, All-In-One, Print, Scan, Copy, Fax - Black/White
Average customer rating
4
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
87
4 Stars
12
3 Stars
13
2 Stars
13
1 Star
15
64%of customers recommend this product.
(
9 out of
14)
Customer Reviews for Xerox - Wireless Color Laser Printer, All-In-One, Print, Scan, Copy, Fax - Black/White
Customer Rating
2
Such a waste of money.
on September 26, 2023
Posted by: SS2023
from New York
The only reason I gave it two stars is because the scan function seems decent. Otherwise it's been a nightmare to deal with. I had a Xerox phaser 6180 before this for over a decade and it worked great. However, since it is no longer compatible with the new Macs I picked this one without doing my homework and boy do I regret it.
For starters it just would not connect to my institution's wifi for some reason that I don't quite understand. So I had to physically connect it to my Mac using a cable. Initially an ethernet cable did the job but after a few gap days when the printer wasn't used it stopped working. So I had to switch to a USB-to-something-else cable. On top of that the print quality was quite bad even though the printer had barely been used since its purchase. So I had to open it up and shake up the cartridge which helped a bit but was nowhere near the quality of the phaser. Of course since it won't connect to wifi I cannot AirPrint and can only print from one USB enabled device at a time - what a bummer!
For starters it just would not connect to my institution's wifi for some reason that I don't quite understand. So I had to physically connect it to my Mac using a cable. Initially an ethernet cable did the job but after a few gap days when the printer wasn't used it stopped working. So I had to switch to a USB-to-something-else cable. On top of that the print quality was quite bad even though the printer had barely been used since its purchase. So I had to open it up and shake up the cartridge which helped a bit but was nowhere near the quality of the phaser. Of course since it won't connect to wifi I cannot AirPrint and can only print from one USB enabled device at a time - what a bummer!
Response from xerox.comBy Xerox Customer Support, September 28, 2023
I apologize that you are experiencing problems with your Xerox C235 device. We would be happy to help you resolve this. Can we recommend you check out these articles from our Support page:
WIFI Direct: https://www.support.xerox.com/en-us/article/en/2138562.html
WIFI Network: https://www.support.xerox.com/en-us/article/en/2137920.html
Light, Faint or Faded Image: https://www.support.xerox.com/en-us/article/en/2138571.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
WIFI Direct: https://www.support.xerox.com/en-us/article/en/2138562.html
WIFI Network: https://www.support.xerox.com/en-us/article/en/2137920.html
Light, Faint or Faded Image: https://www.support.xerox.com/en-us/article/en/2138571.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com
Customer Rating
1
AirPrint unreliable and generally frustrating
on September 2, 2023
Posted by: funbobby
from Seattle WA
AirPrint is unreliable making this printer unsuitable for Apple or Mac users. Need to disable and re-enable AirPrint from the printer in order to use it. Printer just disappears 15 from AirPrint 15 minutes later.
Response from xerox.comBy Xerox Customer Support, September 6, 2023
Your thoughts are so important to us. I apologize that you are experiencing problems with your Xerox C235 device. Can we recommend you check out this article from our Support page on the configuration of AirPrint:
Enable or Disable AirPrint: https://www.support.xerox.com/en-us/article/en/2166356.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue you are having with AirPrint disconnecting. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Enable or Disable AirPrint: https://www.support.xerox.com/en-us/article/en/2166356.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue you are having with AirPrint disconnecting. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com
Customer Rating
4
Seems No Duplex Scanner
on August 26, 2023
Posted by: jonny
from PA
I bought this printer to replace an HP LaserJet M2 83CTW, which had very buggy firmware. So far I have been very pleased with the Xerox C235. The printing is sharp, the colors are accurate, and all the functions such firmware seem to work properly. My only disappointment is that the sheet feeder seems to do only one sided scanning, not duplex.
Written by a customer while visiting xerox.com
Customer Rating
5
easy to set up and easy to use
on August 15, 2023
Posted by: no IT in the office guy
from Exeter, NH
this printer copier is inexpensive compared to most comparable printers feature-wise and it is a breeze to unpack, set up, and connect for wireless printing
Written by a customer while visiting xerox.com
Customer Rating
5
Xerox printer for office
on August 7, 2023
Posted by: Shay
from Kihei, Maui, HI
[This review was collected as part of a promotion.] We got this printer for our office. Its great, easy to navigate. Great quality printouts.
Written by a customer while visiting xerox.com
Customer Rating
1
Terrible print quality
on August 3, 2023
Posted by: Timboy
from Uk
Just bought this to replace brother. Should have stayed with brother. Print quality is terrible. All faded. Slight improvement after a few pages but not as good as the brother. Also the app for pc will only scan to the Mail app, God knows how you scan to em client or other mail app. I simply don’t have time to sort these sort of problems out. Just give us a decent troubleshoot guide. I don’t have time to search the web for solutions.
Response from xerox.comBy Xerox Customer Support, August 10, 2023
I apologize that you are experiencing problems with your Xerox C235 device. We would be happy to help you resolve this. Can we recommend you check out this article from our Support page:
Light, Faded or Faint Prints: https://www.support.xerox.com/en-us/article/en/2138571.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Light, Faded or Faint Prints: https://www.support.xerox.com/en-us/article/en/2138571.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com
Customer Rating
5
Great printer for a small office.
on July 22, 2023
Posted by: Srowland100
from Bakersville, NC
[This review was collected as part of a promotion.] I bought this printer for a small office used by a non--profit. Does excellent copies worry free.
Written by a customer while visiting xerox.com
Customer Rating
4
Reliable, quick
on July 7, 2023
Posted by: Rick
from CLT
[This review was collected as part of a promotion.] Purchased about month or so ago-easy setup, reliable so far and fairly quick printing.
Written by a customer while visiting xerox.com