Customer reviews from brother-usa.com
Brother - MFCJ6940DW MFC-J6940DW All-in-One Color Inkjet Printer - false
Average customer rating
2
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
3
Customer Reviews for Brother - MFCJ6940DW MFC-J6940DW All-in-One Color Inkjet Printer - false
Customer Rating
1
Poor Print Quality
on June 2, 2025
Posted by: Kb10
from Kettering Ohio
Print quality is poor. Faint lines running through document Repeatedly ran print nozzle cleaning and alignment. Printer uses more ink than previous Brother model J6935DW. Tried to contact Brother support waited an hour and half on hold waiting on agent. Chat bot no better, no reply when you clicked submit
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great printer, great price
on February 8, 2026
Posted by: Kosho shuri kenpo
from Bourbonnais Illinois
I used this kind of printer before this is my 4th one I have 2 offices and I love the speed, without the jamming and the price is just within anyone's budget. I do recommend this printer.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Never works properly.
on December 24, 2024
Posted by: Brian
This unit isn't very useful as every single time I want to use it I have to run it through 3-4 cleaning cycles. The nozzles seem to dry out/clog every day. Very disappointing. I am sorry I ever bought this printer.
Response from brother-usa.comBy Brother Customer Service, December 26, 2024
Thanks for taking the time to review your experience with the Brother MFCJ6940DW. We appreciate your feedback. I’m sorry to hear that you are having print quality and print head cleaning issues with the Brother MFCJ6940DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that.
NOTE: A deep cleaning of the print heads would be needed called a Initial Purge.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/184614
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCJ6940DW
NOTE: A deep cleaning of the print heads would be needed called a Initial Purge.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/184614
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCJ6940DW
Written by a customer while visiting brother-usa.com
Customer Rating
1
TERRIBLE PRINTER-DO NOT PURCHASE!!!
on February 17, 2026
Posted by: Penelope
from Shelburne, MA
This started off as a good printer but after a month it went downhill, we need to change the ink about every 3 weeks and then the copies come out with lines through them and barely legible, had to clean the barely even used nozzles 5-6 times to get the print to come out decent (not perfect) and then the ink is down over a quarter to half, it's an endless cycle.I've written several emails, most of which either don't get answered or they give you a terrible answer, not a solution.There is absolutely no difference in quality of printing when using brother ink versus the MUCH cheaper inks, I've used both several times and the outcome is always the same, it still needs several cleanings and uses up tons of the brand new ink. I understand they are setting up the copiers that way so they can sell more ink but with todays technology, they should be able to come up with a much more superior product, it's very sad...
Response from brother-usa.comBy Brother Customer Service, February 19, 2026
Thanks for taking the time to review your experience with the Brother MFCJ6940DW. We appreciate your feedback. I’m sorry to hear about your experience with Brother Customer Service. I’m sorry to hear that you are having some issues with the Brother MFCJ6940DW. If you’ll give us another chance, we’d like to make things right. Please contact us directly at:
https://www.brother-usa.com/support/MFCJ6940DW
https://www.brother-usa.com/support/MFCJ6940DW
Written by a customer while visiting brother-usa.com