Customer reviews from command.com
Command - Large Hanging Strips, 15 lb., 12/Pack - White
Average customer rating
3.9
(1,179 Reviews)
Rating breakdown 1,179 reviews
5 Stars
783
4 Stars
71
3 Stars
26
2 Stars
34
1 Star
265
68%of customers recommend this product.
(
555 out of
813)
Customer Reviews for Command - Large Hanging Strips, 15 lb., 12/Pack - White
Customer Rating
1
Started out great
on August 30, 2021
Posted by: Maui16
from Middletown, NJ
Gender:Female
I bought this 2 months ago and i was happy I can hang my 2 mirrors without putting a hole in my freshly painted wall. I don't know if it's the temperature change or what, but both my mirrors fell off the wall and broke. The command strip did not hold. It was supposed to be able to hold up to 16lbs and the mirrors were not heavy, but it didn't do that. Now I lost both mirrors. Very angry customer.
No, I would not recommend this to a friend.
Response from command.comBy Command, PACE Social Team, September 1, 2021
We apologize for the troubles you experienced with our Picture Hanging Strip, not what we want our customers to experience. Our Large Picture Hanging Strips are recommend for hanging framed items up to 24x36 when using 4 pairs for 16lbs. Along with the painted surface cured for at least 7 days before applying our adhesive strips. We would love to learn more by gather some more information. Please connect with our team by chat www.command.com or by phone 800-934-7355 M-F 8:00am-4:30pm CT and reference this #26433940. Thank you for leaving your review, we look forward to connecting with you!
Written by a customer while visiting command.com
Customer Rating
1
dont use on any picture you dont want to lose
on August 19, 2021
Posted by: jtcox
from grand junction, co
2 years in picture just fell and broke, third one to do that in the last month, stay away.
No, I would not recommend this to a friend.
Response from command.comBy Command, PACE Social Team, August 20, 2021
Thank you for leaving your review! We apologize for the difficulties you are experiencing, not what we would expect. We would love to learn more and ask that you reach out to our team by chat www.command.com or by phone 800-934-7355 M-F 8:00am-4:30pm CT and reference this #26112847.
Written by a customer while visiting command.com
Customer Rating
1
Awful! Damaged our new sheetrock and paint!
on August 18, 2021
Posted by: KRideout
from Maine
Gender:Female
Hung up very lightweight baskets on our wall, not even 1lb! And these left tears in our sheetrock! So unimpressed! I now have to speckle and repaint! I would have preferred a tiny nail hole vs these huge marks!
No, I would not recommend this to a friend.
Response from command.comBy Command, PACE Social Team, August 20, 2021
Thank you for leaving your review and providing photos! We are sorry that you are having troubles with our product. Not what we would expect when strip are separated from each other. We do not recommend folding our Picture Hanging Strips over, it will comprise the way that the product performs. Then jumping ahead to steps 5 & 6 and with folded strips, these steps will not be able to be completed. We also do not recommend cutting any of our adhesive products, as our strips need that rounded tab to stretch 10-15" for clean removal. This product has been tested for hanging framed items and would not be able to recommend using for hanging baskets. However, if you need help with a recommendation or removing other products, please do not try to remove, connect with our team so we may offer some possible other solutions. Our team is available M-F 8:00am-4:30pm CT and reference this #26124224 by chat www.command.com or by phone 800-934-7355.
Written by a customer while visiting command.com
Customer Rating
2
After about 3 years, just fell off the wall
on August 13, 2021
Posted by: LMG1
Gender:Female
The velcro pieces are still on the wall, but the adhesive to the wood on the frame of the artwork failed. They fell off the wall in the middle of the night last night. Do not hang anything with glass.
Response from command.comBy Command, Pace Social Team, June 16, 2022
Thank you for leaving your review! We are sorry to hear you are having difficulties, not what we would expect when using on a painted/sealed frame. If the wood is "raw" our adhesive may have a hard time sticking and may offer another product solution in our Picture Hanging Collection. If you have any other questions, feel free to connect with our team by chat www.command.com or by phone 800-934-7355 M-F 8:00-4:30pm CT and reference this #25977236.
Written by a customer while visiting command.com
Customer Rating
1
Terrible
on July 28, 2021
Posted by: Kgen
from Ohio
Gender:Female
If I could give it no stars I would. Be prepared to fix your walls when you take then off- better buy the sparkling if you are buying these.
No, I would not recommend this to a friend.
Response from command.comBy Command, PACE Social Team, July 29, 2021
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-934-7355 Monday - Friday 8:00am-4:30pm CT referencing this # 25570401. Thanks again, and we look forward to your call.
Written by a customer while visiting command.com
Customer Rating
2
I have had mixed results
on July 17, 2021
Posted by: leslie
from Kalamazoo, Mi
Gender:Female
I have had pictures fall off the wall many times and I always use more than what is recommended for the weight. Today, I went to remove the part that was stuck to the wall and the part that you pull broke. I had to pull on the part remaining and it ripped the paint off the wall. So sad. I love to move things around and thought this would be a perfect solution. Now if I want to move things, I'll have to paint the whole wall.
No, I would not recommend this to a friend.
Response from command.comBy Command, PACE Social Team, July 19, 2021
Thank you for taking the time to leave your review. We are sorry to hear of the multiple troubles you are experiencing. We would expect success with our products, when using 4 pairs maximum and up to 24x36x1” in size frame. We would not expect the tabs to break when removing the adhesives straight down 15”. If you have any additional strips without tabs to remove, do not pull on them directly. You may connect with us directly at 1-800-934-7355 M-F 8:00am-4:30pm CT and reference this #25323056, so we may gather more details and provide direction on how best to remove the rest of the adhesive.
Written by a customer while visiting command.com
Customer Rating
1
Horrible broke my picture
on June 24, 2021
Posted by: Soso
from Orlando
Gender:Female
I bought this 2 days ago I followed the instructions once I put it up my picture fell this product is really bad I feel like everything was said about this product is a lie. I’m very disappointed I lost my picture. I do not recommend this product to anyone.
No, I would not recommend this to a friend.
Response from command.comBy Command, PACE Social Team, June 25, 2021
Thank you for taking the time to leave your review. We are sorry to hear you are having trouble. Please contact our support team so we can gather more information to better assist. Our team can be reached at 1-800-934-7355 Monday-Friday 8:00am-4:30pm CT and reference this case id#24780380
Written by a customer while visiting command.com
Customer Rating
2
Horrible
on June 19, 2021
Posted by: Amy30
from CT
Gender:Female
I always use the strips that are meant to hold the heaviest frame even on the lightest frame. I follow the instructions but after a few weeks the frames fall breaking not only the frame but damaging the wall and trim in the entire process. Very disappointing!
No, I would not recommend this to a friend.
Response from command.comBy Command, PACE Social Team, June 21, 2021
Thank you for your review. We are sorry to hear you are having trouble. Please connect with our support team so we can gather more information to better assist. Our team can be reached at 1-800-934-7355 Monday - Friday 8:00am-4:30pm CT and reference this case id#24648489.
Written by a customer while visiting command.com