Customer reviews from startech.com
StarTech.com - Dual USB 3.0 Hard Drive Duplicator Dock - Black
Average customer rating
3.6
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
5
4 Stars
2
3 Stars
2
2 Stars
1
1 Star
2
Customer Reviews for StarTech.com - Dual USB 3.0 Hard Drive Duplicator Dock - Black
Customer Rating
2
Not so great afterall
on January 5, 2024
Posted by: GreatDarb
Less than 1 year old dock, used many times. Recently the dock struggles to read the drives properly, the data is corrupt on occasion, but if I use the wavelink single dock it always works, I like the dock itself, but the longevity of it seem to be a failure. I tried the firmware update 3x on separate days but fails each time with config mismatch and since there is no way to tell what firmware is on the unit I think its just a bad one. And it is not hotswapable like previous kinds I have owned, if you pull a drive it disconnects both.
Response from startech.comBy Customer Support, January 16, 2024
Thank you for taking the time to leave a review for our SDOCK2U313R. We are sorry to hear that you experienced difficulty with SDOCK2U313R as this is not expected behavior for our hard drive dock. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
3
Not for work
on August 23, 2023
Posted by: NFLS MA
This device make a job done, for unfrequented use, but is you use it often It will be useless after 20 HD to SSD. and the process will take longer and longer until it failed.
Response from startech.comBy Atha, Customer Support, September 6, 2023
Thank you for taking the time to leave a review for our SDOCK2U313R. We are sorry to hear that you experienced difficulty with SDOCK2U313R, as this is not expected behavior for our duplicator. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
5
Clone a Directv DVR External Hard
on February 12, 2023
Posted by: PKTexas
This is an awesome standalone Duplicator. I was able to clone my Directv External Hard Drive and it worked great. It only took a few hours. Im happy because I now have a backup of all my programs. Piece of mind having a backup of the Directv HD.
Awesome..... It still doesn't fix the issue if you put it on another receiver but happy I have a backup incase the HD dies and I loose all my shows..
Thank You Statech... Great products y'all make.
Awesome..... It still doesn't fix the issue if you put it on another receiver but happy I have a backup incase the HD dies and I loose all my shows..
Thank You Statech... Great products y'all make.
Written by a customer while visiting startech.com
Customer Rating
5
Great and Fast standalone duplicator
on February 11, 2023
Posted by: PKTexas
it worked great and very impressed with all of Startech products and The Tech support is Awesome. They are always very helpful..
Written by a customer while visiting startech.com
Customer Rating
1
Stopped working after three months.
on May 9, 2021
Posted by: Biff
No longer communicates with my PC. The WavLink version is going strong after the same amount of time. Glad I got a WavLink since StarTech version just quit for no reason.
Response from startech.comBy Dan, Customer Support, May 10, 2021
We're sorry to hear that our hard drive dock stopped working for you. The SDOCK2U313R has a 2 year warranty, we will be reaching out to do some troubleshooting and if needed, help facilitate a replacement.
Written by a customer while visiting startech.com
Customer Rating
5
Really fast cloning!
on May 6, 2021
Posted by: Bodycount
Using this to clone SSD's. It's really fast. There is one feature I wish they added. I wish there was an audio beep sound after the cloning process was done so I know to insert the next drive. Have to keep looking at it every so often to see if it's done.
Response from startech.comBy Dan, Customer Support, May 10, 2021
Thank you for taking the time to provide your review of our duplicator dock. I have passed along your suggestion to our product team.
Written by a customer while visiting startech.com
Customer Rating
4
So far, so good but NOT HOT SWAPPABLE
on July 7, 2020
Posted by: brian163
I've only used this a few days and it immediately addressed the issue I was having with a less expensive USB dock that would dismount a drive randomly. However, the technical specs are wrong. This unit does not support hot swap. If you dismount and physically remove one disk, the other one will disconnect briefly. This is confirmed in the user guide and should be corrected on this page so as not to misinform customers.
Written by a customer while visiting startech.com
Customer Rating
4
Satisfied
on April 24, 2020
Posted by: NASA_System_Admin
At my federal agency, I support a number of users who each have these drive docks, and who use them heavily every day, writing or reading terabytes of data. With these docks, our users can share data faster than transferring files across a network. My users do not often use the duplication feature, but I use it regularly. We have seen two of these units fail, but in once case, that was definitely as a result of the user connecting an improper power supply to the unit. While this is obviously not StarTech's responsibility, it would be helpful if the power supplies for these units came with a clearly visble StarTech sticker or label with the bay's name and model on that label. Other drive bay and power supply manufacturers should do the same. StarTech promptly replaced the second bay that failed. The plastic covers over the ports on the drive bays are a little fragile; many of our docks are missing one or both. We would like to see a side-mounted, quiet cooling fan that would cool both drives when in heavy use. We will continue to buy these products, and we are hopeful that StarTech will release a cooled dual disk Thunderbolt drive bay in the near future; we need better performance than we can get from just USB-C. We would also like to see a cooled bay to duplicate PCIe NVMe drives.
Written by a customer while visiting startech.com