Customer reviews from hp.com
HP - EliteBook Ultra G1q 14" LCD 2240 x 1400 (2.2K) Laptop- Qualcomm Snapdragon X Elite w/16GB Mem - 512GB SSD Storage - Blue
Average customer rating
3.5
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
0
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
0
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for HP - EliteBook Ultra G1q 14" LCD 2240 x 1400 (2.2K) Laptop- Qualcomm Snapdragon X Elite w/16GB Mem - 512GB SSD Storage - Blue
Posted by: Tope
from Brandon, MB
Verified Purchase:Yes
I returned the HP EliteBook Ultra 14 inch G1q Snapdragon, which I purchased for remote work, due to multiple issues: it wouldn't connect to my HP printer, the screen went blank during online meetings, it froze after standby requiring long wait times, and the audio echoed. These problems made it unusable for my work. I opted for the 14-inch OmniBookX despite the higher cost.
No, I would not recommend this to a friend.
Response from hp.comBy Emily, HP Customer Experience, August 18, 2026
We appreciate you taking the time to share your experience. We're sorry to hear you encountered several issues with the HP EliteBook Ultra that impacted your ability to work effectively. This is not the experience we want for our customers, and we understand your frustration. Should you need assistance in the future, our HP Support team is available to help troubleshoot and review any technical concerns. Thank you for your feedback and for being part of the HP community.
Written by a customer while visiting hp.com
Posted by: Danp77
from Ottawa, On
Verified Purchase:Yes
Good laptop, light weigh and portable. Due to the snapdragon processor, had issue with that version of windows 11. Replace the system with a Zbook intel 7 processor, no window software issue with that platform.
I would recommend this to a friend!
Response from hp.comBy Emily, HP Customer Experience, August 18, 2026
Thank you for taking the time to share your experience. We're pleased to hear the EliteBook Ultra delivered the lightweight portability you were looking for. While we're sorry to hear you encountered software compatibility challenges, we appreciate your honest feedback and are grateful for the opportunity to learn from your experience.
Written by a customer while visiting hp.com