Customer reviews from jbl.com
JBL - Quantum 810 - Wireless Over-Ear Performance Gaming Headset with Noise Cancelling - Black
Average customer rating
3.9
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
26
4 Stars
6
3 Stars
0
2 Stars
4
1 Star
7
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Quantum 810 - Wireless Over-Ear Performance Gaming Headset with Noise Cancelling - Black
Customer Rating
2
Failed Prematurely
on August 25, 2026
Posted by: Erk4
I bought this Quantum 810 headset on October 30, 2024 and registered it on November 12, 2024. It now no longer holds a charge and has to be connected via USB at all times, it will also not update the firmware on the headset after trying everything possible. They were good when they worked yet I am severely disappointed as I had a wireless HyperX for over 5 years with no issues whatsoever. Apparently JBL only has a 1 year manufacturer warranty for this headset, which is understandable but still saddening considering the headset has been very well taken care of. I have a Pulse 4 as well as some Vibes and Tunes. I've always held JBL to a high standard and recommended them to friends in the past, but this headset fell completely short. Just a heads up for any future purchasers.
Response from jbl.comBy Customer Support, August 25, 2026
Thanks for sharing your feedback with us. We appreciate your input and will make sure to pass it along to our team.
Written by a customer while visiting jbl.com
Customer Rating
1
They deliberately make their products worse
on May 17, 2025
Posted by: Stromann
I believe JBL has actively chosen to make their newer Quantum 810s worse to make users opt for newer models. for the last 5 years I've owned multiple Quantum 810s, all have worked fine. this week my last one broke so I bought a new one. the range of the dongle has gotten so much worse, it's baffeling. I used to be able to walk around the entire house and not have any problems, clear audio no matter where I went. now I can't even get out of my own room without there being a bunch of noise. at first I thought it might be a faulty product so I returned it and bought a different one of the same model. nope, this one is just as terrible. showing to me this is an intentional choise. JBL you're a terrible company that screws over it's users by deliberately making your products worse over time.
Written by a customer while visiting jbl.com
Customer Rating
5
new jbl q 810
on July 16, 2024
Posted by: ffejjeff
from okc
great sound, comfort, look and ease of use.
love them so far.
love them so far.
Written by a customer while visiting jbl.com
Customer Rating
4
Personally I find it reliable
on February 4, 2024
Posted by: Mr Nobody
So I've had this headset for 15 months and it's holding strong a full charge lasts it 3 days
It's range is about 4 yards with interference and it's been darn near indestructible
Only parts that have broken are one of the war mountings that I drilled back on and the mic but other than that it had endured being crushed slapped played with by a toddler and time
It's range is about 4 yards with interference and it's been darn near indestructible
Only parts that have broken are one of the war mountings that I drilled back on and the mic but other than that it had endured being crushed slapped played with by a toddler and time
Written by a customer while visiting jbl.com
Customer Rating
1
Won't charge brand new
on December 28, 2023
Posted by: bob22221
1st time using and charged for about 5 min then it wouldn't charge anymore. Charging light would flash red for a sec then turn off. Tried multiple outlets and cables. Brand new and doesnt work
Response from jbl.comBy Customer Support, Customer Support, December 28, 2023
We appreciate you taking the time to provide us with your feedback. We would like to work with you directly, we sent you an email with the information we need to proceed with the replacement. Please check your inbox.
Written by a customer while visiting jbl.com
Customer Rating
5
Great
on December 23, 2023
Posted by: Simply quiet
Bought this set love how it won’t break above the speakers when It drops
Written by a customer while visiting jbl.com
Customer Rating
2
Static, squealing, high pitched alarm sound in ear
on December 20, 2023
Posted by: someone disappointed
I was super excited to try these out. Man am I disappointed. The sound is great, fits my head well but within an hour of using them, I heard a pop then a weird static like the speakers are blown in the right side. Then the static turned into a high pitch squealing and then what sounded like an alarm, I had to restart my PC to stop the alarm sound but the static was still there.
I updated my drivers, restarted pc, fully charged the headset and tried again. Now it randomly has static which sounds like the speaker is blown, but it's random and not all the time. When the headset is working,the sound is great.
Response from jbl.comBy Customer Support, Customer Support, December 21, 2023
Thanks for reaching out. Please try to connect our JBL Quantum 810 Wireless to a mobile phone via Bluetooth. Try to pair it with other devices and different applications as well to test if it continues to be static. For us to try further troubleshooting if the issue continues to happen even with multiple devices, please contact our customer support so we can further assist you.
Written by a customer while visiting jbl.com
Customer Rating
4
4 stars for not having Media control buttons
on November 29, 2023
Posted by: WilliamK
There is now play/stop/skip buttons. Maybe the reason for that is it is able to connect both on RF2.4GH and Bluetooth, so which one stream would you like to stop if listening to both? But since there is no buttons for that, and I use a lot, I will give 4 stars.
Written by a customer while visiting jbl.com