Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Fresh Scent 50 Fl. Oz - Clear
Average customer rating
4.4
(1,194 Reviews)
Rating breakdown 1,194 reviews
5 Stars
797
4 Stars
227
3 Stars
71
2 Stars
12
1 Star
87
85%of customers recommend this product.
(
394 out of
466)
Customer Reviews for Softsoap - Liquid Hand Soap, Fresh Scent 50 Fl. Oz - Clear
Customer Rating
1
Disappointed in Formula Change
on June 25, 2023
Posted by: leslie373
from Pittsburgh, Pennsylvania
Gender:Female
I am unable to use the new formula. In my opinion, it is overly scented. I loved the old formula because I have scent allergies along with other members of my family. I have used the soft soap aquarium series for years. It was the only soap I was able to use without triggering my migraines. I am very disappointed in the change. Hopefully, you have received enough feedback that the company will continue to produce a product that scent sensitive people can use under a new packaging or bring back the old formula to the aquarium series. Until then, I will be on the search for another brand.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 27, 2023
We're so sorry to hear the new formula is not a match for you. We are here for you and would like to learn more about your time with the product. Please reach out to us through 1-800-221-4607 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com
Customer Rating
1
Why did you change the Aquarium scent? It’s awful!
on August 23, 2023
Posted by: ThisStinks
from Canada
Been using for almost 20 years. The new Aquarium scent is disgusting. It smells like cheap mens cologne has been added. I have fragrance sensitivity and bought this specific soap because of its light scent. You’ve lost a long term loyal customer with this new horrid smell.
Response from softsoap.comBy Colgate Rep, Customer Care, September 12, 2023
Thanks for keeping clean with Softsoap for 20 years. We're sorry our new fragrance doesn't work for you. Hopefully, we have another fragrance that will work.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible new scent
on February 3, 2024
Posted by: Bengalcatdad
from Fullerton, CA
Gender:Male
Why did you change the scent? I hate the new smell. As most of us here we were used to the old scent and kept buying it for a reason. Most people don’t leave reviews. Please take the feedback of the ones who as a representation of the silent majority and change it back. I will no longer buy this soap.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, February 4, 2024
We’re sorry to hear our new smell wasn’t a hit for you, but we appreciate you sharing your thoughts with us.
Written by a customer while visiting softsoap.com
Customer Rating
1
The change in scent ruined a perfect product
on January 3, 2025
Posted by: Moi
from Baltimore MD
Gender:Female
Me too!! It's been a while, but PLEASE bring back the old scent. It was as close to unscented as possible ans that is an option I'm sure many people want ans I require.
Or at least offer an unscented or TRULY mild and inoffensive scented version of the same soap. Believe me, it will sell!
Or at least offer an unscented or TRULY mild and inoffensive scented version of the same soap. Believe me, it will sell!
Response from softsoap.comBy Customer Care, February 28, 2025
Thank you so much for your feedback and suggestion, we'll be sure to share your comments with our team!
Written by a customer while visiting softsoap.com
Customer Rating
1
I would not purchase again
on October 27, 2022
Posted by: Disappointed
from Richmond,Va
Verified Purchase:No
I just purchased you new aquarium and the color is no longer clear!!
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 31, 2022
035000783318
Written by a customer while visiting softsoap.com
Customer Rating
2
It’s Scented
on April 17, 2023
Posted by: Anna51
from Norfolk, VA
Gender:Female
The clownfish is really cute, but my main issue is that this product isn’t labeled as having a fragrance. I just got a tattoo, was relieved to finally find an antibacterial soap in the store that didn’t have a scent. Only to put it on and it caused skin irritation. It’s not a bad scent, but it’s potentially dangerous for people using it for tattoo/piercing aftercare, or just wounds in general. It needs to be clearly labeled as a FRAGRANCED hand soap.
Response from softsoap.comBy Colgate Rep, Customer Care, April 19, 2023
Please call 1-800-255-7552 and share your experience with our specialists. We’d like to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
2
New smell is like rotting peaches
on June 1, 2023
Posted by: WBS_6891
from West Palm Beach, FL
Gender:Female
Please, please please bring the original scent. The new one smells like rotten peaches - it lingers and is making me feel nauseated. I thought I was nuts until I saw others had the same issue. Please get rid of this new smell!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 1, 2023
We're sorry to hear our new Aquarium formula isn't right for you. Please call us at 1-800-255-7552 and tell our team about your experience. We would like to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Aquarium hand soap STINKS!
on June 8, 2023
Posted by: MG
New soap scent is awful ! I have fragrance sensitivity and asthma. the smell of this new soap, closes up my throat and my asthma is affected. Why mess with a good thing? I used this product for years and it was great. I had to find a hand soap that is fragrance free. Bring back the original soap. Looking at the reviews, looks like I'm not alone in the dislike of this change.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 9, 2023
We're sorry to hear this. Please call us at 1-800-255-7552, and tell our team about your experience, so we can try to make this right for you.
Written by a customer while visiting softsoap.com