Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Fresh Scent 50 Fl. Oz - Clear
Average customer rating
4.4
(1,194 Reviews)
Rating breakdown 1,194 reviews
5 Stars
797
4 Stars
227
3 Stars
71
2 Stars
12
1 Star
87
85%of customers recommend this product.
(
394 out of
466)
Customer Reviews for Softsoap - Liquid Hand Soap, Fresh Scent 50 Fl. Oz - Clear
Customer Rating
1
Why did you change the scent?
on August 29, 2022
Posted by: ShellE
from Portland, OR
Verified Purchase:No
I always used this hand soap because I loved the scent. It's been changed and now It's not unique. It smells like any old perfumey soap. Lease change it back!
Pros: Cleans Effectively, Easy To Use
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 1, 2022
We're so sorry to hear our fragrance is no longer a hit for you. Your feedback is very important. If you have any further questions or concerns, please call us at 1-800-221-4607 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com
Customer Rating
2
Did the Formula Change??
on July 8, 2022
Posted by: Alex the Autistic
from Cleveland, OH
Verified Purchase:No
My family has used this soap for as long as I can remember. We all have extreme sensitivity to perfumes and fragrances and this is our go-to...... but I just got a refill and it smells HORRIBLE. Instant migraine. Please tell me you haven't changed your formula. T_T
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, July 17, 2022
We're so sorry to hear this happened and would like for you to speak to one of our team of specialists to collect more information to properly document this. Please call us at 1-800-338-8388 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com
Customer Rating
1
New Scent is Awful
on October 11, 2022
Posted by: SB
from Allentown, PA
Verified Purchase:No
I've used Softsoap Aquarium series for many years. Just had to dump the large refill bottle I recently purchased because the new scent is so bad. Please go back to the original scent.
Cons: Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 21, 2022
We are sorry to tell you that the product you are interested in is not currently being manufactured.. Unfortunately, we do not have any remaining stock to offer you directly. Even though we cannot help you at this time, it is important for us to hear from consumers, such as you, so that we are aware of your continued interest. We will be sure to share your comments with our Business Development Group.
Written by a customer while visiting softsoap.com
Customer Rating
1
Change back to the old scent
on September 20, 2022
Posted by: Deanna
from Oklahoma
Verified Purchase:No
I used to love the smell of original scented soap. I bought a new bottle and realized it smelled different. Then I noticed the bottle says new scent. Yuck. I don't like the new scent. Idk who told y'all it was better because they are wrong. Being back the old scent please.
Cons: Unpleasant Smell
Response from softsoap.comBy softsoappwr, softsoappwr, September 24, 2022
Hi Deanna! We are so sorry our new formula wasn't quite a match. We appreciate you sharing your thoughts with us. We are here to help you find another favorite at https://www.colgatepalmolive.com/en-us/contact-us (Monday through Friday from 9:00 AM to 5:30 PM EST)
Written by a customer while visiting softsoap.com
Customer Rating
1
Won't Buy Agan
on September 19, 2022
Posted by: Cookie
from South Carolina
Verified Purchase:No
The new sweet smell is terrible and lingers on your hands after washing. You have lost another longtime customer.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 22, 2022
Thanks for letting us know about your thoughts on this. We're sorry to hear that this happened to you and want to see what we can do to make it right. Please call us at 1-800-255-7552 to speak with one of our agents.
Written by a customer while visiting softsoap.com
Customer Rating
1
WHY DID THEY CHANGE IT?!?!
on October 25, 2022
Posted by: DR
from PA
Verified Purchase:No
I'n so angry and annoyed! I've used this soap for many years for my family but now it looks like I'm going to have to switch to a new brand. This new scent smells horrible and sickening! WHY THE HECK DID THEY CHANGE IT?!! They just lost a customer. I can see dmfrom other recent bad reviews that I'm not the only one. I'm throwing out what I just bought and I won't buy it again! Like another reviewer said, "If it ain't broke..."
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 2, 2022
We are sorry to hear that you're not a fan of the recent changes made to our formula. We'll be sure to make note of your feedback with our team. We would like to see if there is another scent that might be better suited for you. Please give us a call at 1-800-221-4607 to speak with one of our agents about this.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrid new fragrance
on February 16, 2023
Posted by: Village1810
from North Carolina
Gender:Female
Have used Aquarium Soft soap at my business and home for more years than I can count
The new fragrance (baffles me) is absolutely nauseating. The loud floral fragrance lingers on your hands,never leaves. I now how to search for a new soap.Why change.Everyone is disappointed.Cgange is not always better
The new fragrance (baffles me) is absolutely nauseating. The loud floral fragrance lingers on your hands,never leaves. I now how to search for a new soap.Why change.Everyone is disappointed.Cgange is not always better
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
We're so sorry that our latest Aquarium hand soap caused nausea for you. We will share your feedback with our team. Please contact us to receive more help 1-800-468-6502.
Written by a customer while visiting softsoap.com
Customer Rating
1
Newer scent and formula is terrible!
on February 4, 2024
Posted by: Pipsquack
from Philadelphia, PA
Gender:Female
Countless 1-star reviews don't lie, perhaps you should bring back what many loyal customers loved and used for years. Why on Earth you would change the classic Aquarium scent is beyond me. I've been using my stock up at home and finally ran out and bought a new refill bottle. I was confused and thought I bought the wrong scent until I came here and read the reviews and realized it wasn't just me. The scent now is terrible, I don't even want to use it for the sake of just using it up. The clean scent and lather used to be perfect. Guess like many others here I now have to search for a new brand and scent. I'll repeat the sentiment - if it ain't broke, don't fix it!
Response from softsoap.comBy Customer Care, February 5, 2024
We’re sorry our new formula doesn't work for you. Your comments and review will be shared with our team.
Written by a customer while visiting softsoap.com