Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,155 Reviews)
Rating breakdown 1,155 reviews
5 Stars
517
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
This is a failure
on January 12, 2023
Posted by: NJ customer
There is something about the new formula for the Aloe soft soap that has turned my hands into a red, raw, itchy and flaky mess. It looks like I have red gloves on - the color change stops at my wrists where I stop washing with your soap. In addition, the overpowering fragrance lingers for hours and is, to be blunt, unpleasant. I can't believe that after all the negative reviews for the new fragrance/formula that it is still being produced.
I do not need your customer service to tell me to try another of your highly fragranced products. I need your company to admit it made a mistake. This is a failure. Please go back to the original formula which was moisturizing and barely fragranced.
Response from softsoap.comBy Colgate Rep, Customer Care, January 13, 2023
We’re sorry to hear about your experience. Your review will shared with our team. Please call our specialists at 1-800-255-7552 so we can make this right for you!
Written by a customer while visiting softsoap.com
Customer Rating
1
New "Fresh Scent" is terrible
on January 11, 2023
Posted by: lbg3566
Anyone remember the Fiasco of New Coke? Same fiasco, different product! "Fresh Scent" smells like cleaning products. My hands smell like the solution Swiffer Wet pads soak in. The irony is I would wash my hands to get rid of that smell after cleaning my floors. If I want to smell like my kitchen floor, I will just use the liquid in the Swiffer Wet package to wash my hands.
Response from softsoap.comBy Colgate Rep, Customer Care, January 12, 2023
We’re sorry to learn you don’t like our new Aloe formula. Please come to our website where many other wonderful fragrances await!
Written by a customer while visiting softsoap.com
Customer Rating
1
New Scent Sabotages My Favorite Hand Soap
on January 10, 2023
Posted by: TomasMaderacasa
from Astoria, NY
Gender:Male
I am so sad! This has been my go-to hand soap for over a decade. I have very sensitive skin and get headaches from strong fragrances. I am not kidding when I say it smells like used laundry detergent to wash my hands after using the new formula. Also soap no longer foams. Unfortunately, the overpowering scent is a no go for me. I literally need to wash my hands with something else to remove the perfume.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please bring back the old scented product!!
on January 10, 2023
Posted by: bob277
As others have mentioned, the new scent is way too strong! The smell remains well after you have washed your hands. The two main reasons why we have used this soap for years is that it isn't harsh on the hands and that it has no sent. Please bring back the old formula or at least offer it as an alternative to this stronger scented product. We will have to find a new soap brand otherwise.
Response from softsoap.comBy Colgate Rep, Customer Care, January 10, 2023
We’re sorry to hear you don’t like our new Aloe formula as much as the old one. We will share your review with our team.
Written by a customer while visiting softsoap.com
Customer Rating
5
Extremely clean
on January 10, 2023
Posted by: Mariibabez1
from USA
[This review was collected as part of a promotion.] I love this hand soap it was extremely soothing on the skin and did not make my hands feel extremely dry but also clean at the same time
I would recommend this to a friend!
Written by a customer while visiting Home Tester Club
Customer Rating
1
Terrible new scent
on January 9, 2023
Posted by: MixMax
from Canada
The new "Aloe Vera" scent is terrible. It is very strong and lingers on your hands. I don't know why it has been changed, but it is a poor choice. As somebody with sensory issues the old formula was the only soap I could use, this new soap is unusable. Please change it back to the old scent and formula.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, January 10, 2023
We’re sorry to learn our new Aloe formula doesn't work for you. We will let our team know about your comments and review.
Written by a customer while visiting softsoap.com
Customer Rating
1
Awful
on January 9, 2023
Posted by: Disappointed
The new formula is not moisturizing, it dries your skin. And the new scent is too strong. You have ruined a wonderful product. Never again
Response from softsoap.comBy Colgate Rep, Customer Care, January 10, 2023
We’re sorry our new Aloe formula fragrance is not to your liking. Please call 1-800-255-7552 and tell our specialist about your experience. We want to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Old formula was awesome - New formula is awful!
on January 9, 2023
Posted by: KaraE23
from Fort Wayne, IN
Gender:Female
The old formula was amazing! I am very sensitive to scents and get migraines easily, so I am very picky when it comes to soap. The old formula was my absolute favorite! It had a nice light scent and left my hands feeling soft and hydrated. The new formula is awful! Not only does it have a stronger scent that bothers me, but it also leave my hands feeling very dry. Now I have to go to store to store searching for the old label. I don’t know what I will do when I run out of my bottles of the old formula, but I will definitely not be re-purchasing any of the new fragrance. Why would you change something that is obviously loved by so many?! Please listen to your reviews and bring back the old formula, or at least something similar to it!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, January 16, 2023
We’re glad you enjoyed our Aloe Hand Soap! We’re sorry our new formula doesn’t work for you. Please call our specialist at 1-800-255-7552 and tell them of your experience. We want to make this right with you!
Written by a customer while visiting softsoap.com