Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,155 Reviews)
Rating breakdown 1,155 reviews
5 Stars
517
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
New Fragrance is too OVERPOWERING!
on March 8, 2023
Posted by: Nick
I was using this soap for almost twenty years and it was excellent. It cleaned your skin without drying it out. They just recently changed the fragrance and it is now has a very strong perfume smell. The smell is overpowering and stays on your hands even after rinsing. I can no longer buy this soap anymore.
Response from softsoap.comBy Colgate Rep, Customer Care, March 8, 2023
We see you have been a loyal customer for years, we're sorry to hear about your experience. We assure to pass along your feedback. We'd love to help find a new scent for you. Please call us at 1-800-221-4607 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com
Customer Rating
1
Awful new fragrance
on March 7, 2023
Posted by: Smellsbad12
from CT
Gender:Female
The new fragrance is terrible, please bring back the old one.
Response from softsoap.comBy Colgate Rep, Customer Care, March 10, 2023
We’ll share your review with our team. We’re sorry our new fragrance doesn’t work for you. We hope you will sample some of our other lighter fragrances, to find the right one for you.
Written by a customer while visiting softsoap.com
Customer Rating
2
Don’t like new scent
on March 7, 2023
Posted by: Me
They’ve changed the scent. It used to be neutral and now it has a flowery scent.
Response from softsoap.comBy Colgate Rep, Customer Care, March 9, 2023
We hope you look at trying some of our other softer fragrances for one you can enjoy!
Written by a customer while visiting softsoap.com
Customer Rating
2
Softsoap has the best scents
on March 7, 2023
Posted by: HoneyB2210
from USA
I have been using Softsoap for years because it is generally affordable and effective; but, this "soothing clean" scent soap did NOT lather for me or make me feel like my hands had gotten clean!
No, I would not recommend this to a friend.
Response from Home Tester ClubBy Colgate Rep, Customer Care, March 9, 2023
Your hands should be soothing clean! Please call 1-800-255-7552 and let’s see what we can do to fix this for you!
Written by a customer while visiting Home Tester Club
Customer Rating
5
Smells Great
on March 6, 2023
Posted by: Vixen7
from USA
I love this Softsoap product, it smells good, has a great lather. I have one bottle in my guest room for my friends to use when they are over, and one in the kitchen. I love the way it feels on my hands after I have rinsed it off. I highly recommend.
I would recommend this to a friend!
Response from Home Tester ClubBy Colgate Rep, Customer Care, March 8, 2023
Great smell, bubbles everywhere, and leaves your hands soft and clean! Sounds like a great Spa day for your hands!
Written by a customer while visiting Home Tester Club
Customer Rating
5
Softsoap
on March 6, 2023
Posted by: WVGlo1
from USA
Great value. Great scents. Great variety. I use them in every bathroom, and my kitchen.
I would recommend this to a friend!
Response from Home Tester ClubBy Colgate Rep, Customer Care, March 7, 2023
Aloe Vera Scented Liquid Hand Soap is all-around great, for every household, and all the hands in the house!
Written by a customer while visiting Home Tester Club
Customer Rating
5
Clean with softsoap
on March 6, 2023
Posted by: Barb398
from USA
Softsoap does a great job cleaning your hands. Perfect for use in the kitchen or bathroom. Dispense distributes just the right amount of soap. The soap does a good job killing germs while cleaning your hands. I would definitely recommend this product.
I would recommend this to a friend!
Response from Home Tester ClubBy Colgate Rep, Customer Care, March 8, 2023
Happy to hear the product has worked out well for you. Thanks for spreading the word.
Written by a customer while visiting Home Tester Club
Customer Rating
1
Find a solution to the strong new fragrance
on March 6, 2023
Posted by: NotRocketScience
from Texas
Gender:Female
The new fragrance for all of your hand soap line is bad. It's bad enough to have perfume that sticks to your hands like glue after washing them. But what's worse is the excruciating headache that it triggers almost immediately following that wash. Then comes the burning and red rash all over your hands and wrists. I cannot believe a hand soap that is meant to clean your hands of germs and dirt has turned into a perfume substance that causes health problems. Especially a soap that I have used and loved for 2 decades. Since it appears that your company is not interested in doing anything to rectify the problem, like ditching the strong fragrance and returning it back to its intended purpose (soap not perfume). Then how about producing a line of UNSCENTED hand soap that is strictly SOAP?
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 8, 2023
After being a loyal customer for years, we're sorry to hear about the experience that happened when using our product. We would like for you to speak to one of our team of specialists to collect more information to properly document this. Please call us at 1-800-221-4607 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com