Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,155 Reviews)
Rating breakdown 1,155 reviews
5 Stars
517
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
Horrible scent loses a long time customers
on July 28, 2023
Posted by: NoLongerUsingThisSoap23
from Newport, RI
Gender:Male
My family has been using Softsoap Aloe for decades because of it's light scent and it's non-drying behavior. Now it's sickening scented to the degree that it gives me a headache. The scent lingers long after washing my hands. Additionally I find this new formula dries out my hands. Unless the original formula returns I'll never buy not one another Soft soap product, but never any other Colgate/Palmolive product if this is the way they treat their products.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 31, 2023
We're sorry to hear our new Aloe formula isn't working for you. Please call us at 1-800-255-7552 and tell us about your experience. We'd like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
on July 28, 2023
Posted by: km
Gender:Female
Loved the old version. I am very sensitive to scents and it was so subtle. The new one with the new packaging is so strongly scented and it bothers me even after I’m I’ve washed my hands. Please go back to the old version! It’s the only soap I use
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 1, 2023
Please call us at 1-800-255-7552 and tell our team about your experience. We'd like to try to make this right with you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Awful new scent
on July 25, 2023
Posted by: Aidan
from Canada
Gender:Male
Awful new scent. Gives me headaches and itchy skin. What was the point of changing the formula?
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 2, 2023
We're so sorry to hear this happened and would like for you to speak to one of our team of specialists to collect more information to properly document this. Please call us at 1-800-338-8388 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com
Customer Rating
1
Go back to the old forumla, please.
on July 22, 2023
Posted by: 2apps
from NY
Gender:Female
I have been using the soothing clean exclusively for ~3 years and i am so disappointed the formula has been changed. The new fragrance is so wildly overwhelming I'm legitimately trying to think of ways to dilute it to reduce the odor. I may just go find new soap.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 1, 2023
We're sorry our new Soothing Clean formula didn't work for you. We'll share your review with our team. We hope you can find another of our hand soaps to keep your hands soft and clean.
Written by a customer while visiting softsoap.com
Customer Rating
1
No thanks.
on July 22, 2023
Posted by: BeeSee
from Kelowna, BC
Gender:Female
Why did you change the scent? This is terrible! I thought someone had refilled my hand soap with shampoo!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 1, 2023
Hi there! A new fragrance has been added to the formula. No changes to the formula have occurred besides the fragrance. We're so sorry to hear the change did not hit the mark for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Ruined a great product. Believe the bad reviews.
on July 22, 2023
Posted by: Dave12
from Charlotte, NC
Gender:Male
You ruined a perfectly good product. I cannot stand your new formula. I've used the old one for over 20 years. Why would you change it and permanently lose all of your customers? Everyone hates it. Believe your reviews. You've been ratio'd.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 1, 2023
We're so sorry to hear our new formula did not hit the mark for you. Consumer feedback is important to us and we always look for ways to improve our products. We assure to pass this along.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the original
on July 21, 2023
Posted by: pf16
from Raleigh, North Carolina
Gender:Female
DISAPPOINTED! Shame on you Softsoap, Colgate-Palmolive. I have been a loyal customer of Soothing Aloe Vera since the late 1990's. The new formula change is terrible. The original version had a nice light fresh scent barely noticeable. It left my hands clean, fresh and soft even with frequent use. The new formula is drying to my hands and the fragrance on the updated version is way too perfumey and smells bad. I am talking headache inducing fragrance. My husband and I both have sensitivies to strong odors so I will no longer be purchsing this. I do not understand why a company changes a great product so drastically and risks alienating their loyal customers.
Whose terrible idea was this to change something that has been around for so long. Based on other reviews I would guess you have lost many loyal users. Please bring back the original scented Soothing Aloe Vera Softsoap. Please bring back the Softsoap that left your hands feeling soft and clean.
Whose terrible idea was this to change something that has been around for so long. Based on other reviews I would guess you have lost many loyal users. Please bring back the original scented Soothing Aloe Vera Softsoap. Please bring back the Softsoap that left your hands feeling soft and clean.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 2, 2023
We're so sorry to hear the Softsoap Aloe vera scent may have caused dry skin. We would like to put you in contact with our team of specialists to properly document your experience. Please text us or reach out through any of our live channels here https://www.colgate.com/en-us/contact-us (Sunday through Friday from 8:00 a.m. to 8:00 PM EST)
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible scent - they ruined the best hand soap
on July 21, 2023
Posted by: Itchy hands burning nose
from Ohio
Gender:Female
Have been buying these refills for 20 years specifically because the scent was mild. Some genius thought it would be great to turn to concentrate all the leftover bath and body works scents into this hand soap. The scent is now extremely irritating to the nose and the soap actually causes red rashes on our hands. We’ve been waiting months now for them to revert to the old formulation. Nope, whoever’s running this company just doesn’t care about its loyal customers.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 1, 2023
After being a loyal customer for years, we're sorry to hear the experience that happened when using our product. We would like for you to speak to one of our team of specialists to collect more information to properly document this. Please call us at 1-800-221-4607 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com