Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,150 Reviews)
Rating breakdown 1,150 reviews
5 Stars
515
4 Stars
117
3 Stars
34
2 Stars
16
1 Star
468
51%of customers recommend this product.
(
361 out of
701)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
reformulated 2023
on September 17, 2023
Posted by: DontChangeProducts
reformulated 2023, it now has an extremely strong perfume and leaves hands feeling dry.
Response from softsoap.comBy Colgate Rep, Customer Care, September 18, 2023
We're sorry you don't like our new formula. Please call us at 1-800-255-7552 and share your experience. We want to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Used to be great then they ruined it.
on September 27, 2023
Posted by: Nick2
Gender:Male
I had been using Soft Soap for probably over a decade. It was literally the only hand soap I'd ever buy. Then, for some bizarre reason, they decided to put a really strong perfume in it. Now I've got a large bottle of soap that literally makes me feel sick from how strong the smell is.
Response from softsoap.comBy Colgate Rep, Customer Care, September 27, 2023
We're sorry to hear this. Please call 1-800-255-7552, and share your experience with us. We'd like to try to make this right with you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Why mess with it??
on October 3, 2023
Posted by: 19
from Queens, NY
Gender:Female
Scent is too strong and not neede . Please fo back to the original.
Response from softsoap.comBy Customer Care, October 5, 2023
We're sorry our new fragrance misses the mark with you. We hope one of our other fragrances can give you the light, fresh fragrance and clean you want.
Written by a customer while visiting softsoap.com
Customer Rating
1
Smells Like Sickly Sweet Candy
on October 8, 2023
Posted by: tim559
from San Diego, CA
Gender:Male
I used to love the clean soapy fresh scent before it was changed. The new fragrance is just the same as all the other new fragrances in every other product out there in the last few years. It smells like candy and no longer smells "fresh". It actually sickly sweet smelling so I ended up pouring it down the drain and switching to a different product.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, October 9, 2023
We're sorry to hear our new fragrance doesn't work for you. Please call 1-800-255-7552 and share your experience with us so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
on January 15, 2024
Posted by: Unhappy senior
from Ontario, Canada
Gender:Female
I thought there was something wrong with my hand soap, not understanding why the 1 bottle of 4 I have in the house smelled bad. Then I checked my refill bottle and saw it was now scented. Thankfully I have only recently refilled the one bottle. Think I'll throw out the refill and find an alternative after the others run out. This new formula smells like cheap perfume and doesn't leave hands soft. Don't bother to tell me how happy you are that I am a long time customer. Note that all the most recent reviews are negative - that says it all!
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, March 5, 2024
We’re sorry to hear you don’t like our new fragrance and formula. Thanks for sharing your thoughts with us. We’ll share them with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please bring back the old formula
on January 18, 2024
Posted by: Anonymous
from Canada
Gender:Female
I have been using this soap forever. Ran out of my last refill and bought a new one which caused an allergic reaction! I am returning the bottle to the store! Please bring back the old formula! This one is horrible
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, January 19, 2024
We’re sorry to hear our new formula doesn’t work for you. Please call 1-800-255-7552 and tell us your experience. We want to try to make this right for you.
Response from softsoap.comBy Customer Care, January 19, 2024
We’re sorry to hear our new formula doesn’t work for you. Please call 1-800-255-7552 and tell us about your experience so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
PLEASE bring back the old formula
on January 21, 2024
Posted by: VeronicaE
from Boston
Does anyone really read these reviews? The new formula is not getting great reviews, actually not getting a single good review! I have called the 800 number recommended in other replies and they want to send me a coupon to buy more:-). Hundreds of terrible reviews. Is there any plan to bring back the old formula?
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, January 22, 2024
Hi, there! Thank you for sharing your thoughts with us! We read all of the feedback that we are given because it helps us improve our products. Right now, we don't have any updates on whether the original formula will be back, but we suggest staying tuned to our social media pages for updates.
Written by a customer while visiting softsoap.com
Customer Rating
1
Old formula was great. Reformulation is garbage.
on January 26, 2024
Posted by: Maddy
from Michigan
Gender:Female
This reformulation will go down as one of the worst corporate blunders in history. Formerly perfect product is now awful. We will no longer be purchasing this in bulk for our small business, nor at home, nor any p&g alternatives if possible. New formula is smelly, slimy, and drying with worse gallon packaging. Utterly ruined. So sad. Loved the old version.
Response from softsoap.comBy Customer Care, January 26, 2024
We’re sorry to hear this. Please call 1-800-255-7552 and share your experience so we can try to make this right with you.
Written by a customer while visiting softsoap.com