Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,155 Reviews)
Rating breakdown 1,155 reviews
5 Stars
517
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
Why mess with perfection?
on September 22, 2023
Posted by: Linda B
from Florida
Gender:Female
As soon as I opened the new bottle I could smell the strong smell. I tried getting used to it but it stays on our hands and wafts into the hallway. It really bothers my allergies. I was tricked because the two bottles both say “Soothing Clean Aloe Vera Fresh Scent”. Why ruin a perfectly good product and replace it with yet another scented Soft Soap? Don’t recommend that I try another “milder” scent. All I want is the original back. Why would you keep this product with so many bad reviews? Please bring back the original product!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, September 25, 2023
We're sorry to hear our formula change doesn't work for you. Please call us at 1-800-255-7552 and share your experience with us. We'd like to make this right with you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New formula smells AWFUL, and burns my skin!
on September 21, 2023
Posted by: Mary Pat
from Bradford, PA
Gender:Female
New scent smells AWFUL and I’m not buying it anymore. I’ve used liquid Softsoap for many many years, and it was perfect for my sensitive skin. Now Colgate has change the formula, and I don’t know why, but it smells really bad, and it burns. I’ve always purchased 3 to 4, 50 oz bottles at a time, to make sure my family never ran out. Now, I have to switch brands, to find something completely new. Soft soap - aloe vera, used to be perfect for me and my family, and now it’s just awful. Colgate, please fix this! Go back to the original formula.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, September 25, 2023
We're sorry to hear this. Please call us at 1-800-255-7552 and share your experience, so we can try to make this right with you.
Written by a customer while visiting softsoap.com
Customer Rating
1
reformulated 2023
on September 17, 2023
Posted by: DontChangeProducts
reformulated 2023, it now has an extremely strong perfume and leaves hands feeling dry.
Response from softsoap.comBy Colgate Rep, Customer Care, September 18, 2023
We're sorry you don't like our new formula. Please call us at 1-800-255-7552 and share your experience. We want to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible new scent
on September 15, 2023
Posted by: Nicole
from Canada
Gender:Female
New smell is horrible I can’t use it. Bring back the old formula!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, September 22, 2023
We're sorry you don't like our new scent. We hope one of our other hand soap scents will be just the right blend of fragrance and cleaning power for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please give us back the unscented!
on September 12, 2023
Posted by: Disappointed user
I hate the new scent on this product. This was the only unscented liquid hand soap I was able to use. Please consider going back to the unscented soap for those of us who are extremely sensitive to scented smells.
Response from softsoap.comBy Colgate Rep, Customer Care, September 20, 2023
We're sorry our new scent doesn't work for you. We'll share your review with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible new scent
on September 8, 2023
Posted by: Alexis
from Kansas
Gender:Female
I also hate the new scent. It is overpowering and unpleasant. Gives me a headache. This used to be the only soap I buy! Now it gives me a headache and irritates my asthma. It also sticks to my hands for hours. Many of your new fragrances are like this. Unfortunately my workplace still buys these disgusting scents and I sometimes have no choice but to use them. However I never buy your soap for my home anymore. I used to buy your products on a weekly basis.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, September 11, 2023
We're sorry to hear this. Please call us at 1-800-255-7552, and tell us about your experience. We'd like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Sad that this product has changed
on September 8, 2023
Posted by: SR58
from Florida
Gender:Female
This has been my "go to" hand soap for over 20+ years and that was because it wasn't "overly scented" and didn't dry out my hands from the many times I use it in a day and suddenly, it has an "over powering" scent that is awful!! Now, I have to try and find either "old stock" somewhere that doesn't have this horrible smell or TRY to find something new after all these years!! Why, why, why do you have to change something that has been one way for SO many years and was obviously selling??? How about an "option" to your customers of "scented or unscented"??
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, September 13, 2023
Thanks for letting us be your go-to for 20 years! We're sorry our new fragrance doesn't work for you. We'll share your comments with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible new scent, ruins the product
on September 4, 2023
Posted by: Smellycat
from Houghton, MI
Gender:Female
I have used this soap for decades. Just replaced my last refill to find that you've changed the scent and it is now AWFUL! I can no longer use. One of the few soaps I could use, why would you add this terrible scent!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, September 7, 2023
Thank you for Softsoaping for so long! We're sorry our new scent isn't right for you. We hope you will choose another of our Softsoaps to soothe and clean your hands with.
Response from softsoap.comBy Colgate Rep, Customer Care, September 7, 2023
We're sorry our new scent isn't right for you. We hope you will choose another of our Softsoaps to soothe and clean your hands with.
Written by a customer while visiting softsoap.com