Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,150 Reviews)
Rating breakdown 1,150 reviews
5 Stars
515
4 Stars
117
3 Stars
34
2 Stars
16
1 Star
468
51%of customers recommend this product.
(
361 out of
701)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
Do not like the new scent!
on July 29, 2023
Posted by: kathy02
from Indiana
Gender:Female
I always bought the Soothing Aloe Vera hand soap, which had a nice smell. It has been replaced with this product which has a stronger, perfume smell that I don't care for. I am truly disappointed, and hope they bring the Soothing Aloe Vera hand soap back soon!
Response from softsoap.comBy Colgate Rep, Customer Care, August 1, 2023
We're sorry our new formula isn't right for you. We'll let our team know about your review. We hope you will try some of our other softer, lighter-scented hand soaps to find one that will work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Why did you take a great product, and make it bad?
on August 5, 2023
Posted by: Kevin M
If I could give this review NO STARS -- I would! Have used this product, ever since I changed from bar soap to liquid soap. So maybe 25 years ago now? I specifically bought this one variety, because it didn't have a strong perfume smell. Now the new formula is terrible. I can't stand the smell, and it stays with me long afterward. When I feel a headache coming on, I can't even use it because it makes me sick to my stomach.
Response from softsoap.comBy Colgate Rep, Customer Care, August 7, 2023
We're sorry to hear our new formula doesn't work for you. Please call us at 1-800-255-7552 and tell us about your experience so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Fragrance too Strong
on August 12, 2023
Posted by: NonScents
from Los Angeles, California
Gender:Female
I am disappointed that the fragrance on the Soothing Clean with Aloe has become so strong that I can no longer use it. My entire family noticed the new scent and found it offensive to our olfactory senses. This was the soap I had used for over two decades but now I will just use my favorite dish detergent instead. Please consider making a non-scented soap.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 15, 2023
Thank you for being Softsoap users for so long! We're sorry our new formula doesn't work for you. Your comments will be shared with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Catastrophic improvement
on August 20, 2023
Posted by: ESD77
from Salem, or
Gender:Male
Liked the old soap for the mild fragrance. The new version features a "fresh scent" that is very strong and lingers a long time. Unfortunately, I bought 2 bottles which now go directly into the trash.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 21, 2023
We're sorry our new scent is more than you want. Please call us at 1-800-255-7552 and share your thoughts with our team. We'd like to make this right with you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back Aloe Vera scent only please! No Perfume
on August 24, 2023
Posted by: Caring hands
from Victoria BC
Gender:Female
I have been buying this hand soap for years and have loved its soothing benefits and very light aloe Vera smell. Unfortunately the scent has changed! The scent is very high in perfume, the scent gives me a headache and it also gave me a rash on my hands. Why do all good things have to come to an end! This was the perfect hand soap until Softsoap decided to change the scent.
Please please bring back the original!! You will have many customers back for life. Thank you so much for taking the time to read this review and consider customer feedback.
Please please bring back the original!! You will have many customers back for life. Thank you so much for taking the time to read this review and consider customer feedback.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 28, 2023
We're sorry to hear our new Irish Spring formula doesn't work for you. Please call us at 1-800-255-7552 and tell us about your experience. We'd like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Softsoap-Aloe Vera
on September 3, 2023
Posted by: Softsoap
from Utah
Gender:Female
Just purchased for our home 3 days ago. This is not the same soft-soap we purchased a few months ago. The ingredients have been altered/changed. The new odor is not pleasant at all. Please go back to the original ingredients. If it isn't broken, don't fix it! You broke it, and this will not be an item purchased again unless it returns to the original ingredients. Coke changed its formula, and that's why there is Coke Classic now. Consumers did not like the "new Coke"..........So completely disappointed with aloe vera softsoap and it's new altered ingredients!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, September 7, 2023
Your review will be shared with our team. We're sorry you don't like our new fragrance. We have a wide selection of great fragrances, and we hope you find one that's perfect for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Sad that this product has changed
on September 8, 2023
Posted by: SR58
from Florida
Gender:Female
This has been my "go to" hand soap for over 20+ years and that was because it wasn't "overly scented" and didn't dry out my hands from the many times I use it in a day and suddenly, it has an "over powering" scent that is awful!! Now, I have to try and find either "old stock" somewhere that doesn't have this horrible smell or TRY to find something new after all these years!! Why, why, why do you have to change something that has been one way for SO many years and was obviously selling??? How about an "option" to your customers of "scented or unscented"??
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, September 13, 2023
Thanks for letting us be your go-to for 20 years! We're sorry our new fragrance doesn't work for you. We'll share your comments with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please give us back the unscented!
on September 12, 2023
Posted by: Disappointed user
I hate the new scent on this product. This was the only unscented liquid hand soap I was able to use. Please consider going back to the unscented soap for those of us who are extremely sensitive to scented smells.
Response from softsoap.comBy Colgate Rep, Customer Care, September 20, 2023
We're sorry our new scent doesn't work for you. We'll share your review with our team.
Written by a customer while visiting softsoap.com