Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,155 Reviews)
Rating breakdown 1,155 reviews
5 Stars
517
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
Scent is a Horrible Feature
on December 13, 2023
Posted by: Ex-SoftSoap user.
I am about to order online, & was confused by the new label on the ALoeVera bottle that has the word “scent” added to it. SO i came to the SoftSoap website to find out why. After reading these reviews, i understand that they have added scent to a soap that does NOT need it. And does their customer Service even read the reviews? Multiple customer have said that any scent gives them a rash or migraine headache, and Customer Service suggest they try another one of their scents! Hello!!!-ANY Scent can trigger a migraine!!! And your unscented soap is terrible. I will be buying anything except SoftSoap from now on.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, December 19, 2023
Thank you for taking the time to give us your feedback. We will share it with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Awful
on December 6, 2023
Posted by: Bloom979
from DC
Gender:Female
Horrible; lingering fragrance. This was the best soap before reformulation. Why change a good thing?
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, December 10, 2023
We're so sorry that you dislike the scent of our Soothing Clean hand soap. We'll make sure to share your feedback with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Yuck!
on December 5, 2023
Posted by: velocityboy
from Alberta, Canada
Gender:Male
Don't like the new scent. The old version was perfect. I'll be looking for a replacement, won't be buying this new and improved smelly soap anymore. Please let me know if you ever resume making the original version again.
Response from softsoap.comBy Customer Care, December 6, 2023
Thanks for sharing your thoughts with us. We hope we can provide the perfect balance of cleaning power and fragrance for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible cheap perfume in new formulation
on December 4, 2023
Posted by: EMW
from British Columbia, Canada
Gender:Female
Would like to give this zero out of 5 stars. Absolutely horrible new formulation. Stinks of cheap perfume and made the skin on my hands sore and dry the first time I used it. Nothing on the new packaging suggests that this is a new formulation, so I was fooled, like everyone else here who's complaining. After using the old formulation for many years (in large refill 2-packs from Costco) you've now lost a loyal customer. As soon as I've sourced another brand of liquid soap that is as good as yours USED to be, I'll post here so that other haters of this new formulation can also make the switch. Don't give me that phone number to call. I'll be too busy finding another brand. Besides, I'm sure you've got the message by now that your old customers are NOT happy.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, December 7, 2023
We're are here for you and are so sorry to hear that you feel this way about the product. We will be sure to take in your feedback and share it with the team and recommend you to to keep an eye out on our social media for any news!
Written by a customer while visiting softsoap.com
Customer Rating
1
Why did they change the formula?
on November 29, 2023
Posted by: SunnyGirl
This new formula is awful; has a strong scent. I love and miss the old soothing clean formula.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, November 30, 2023
We thank you for the love, and we're sorry our new fragrance isn't right for you. We hope one of our other fragrances can help you keep your hands soft and clean.
Written by a customer while visiting softsoap.com
Customer Rating
5
Soft Soap Hand Soap
on November 29, 2023
Posted by: Peachie2
from USA
I've used Soft Soap products for years. I like the aloe vera hand soap because it left my hands soft, smooth and with no residue. I like the fact the products are affordable and refills ate also available. Their body washes are also my favorites.
I would recommend this to a friend!
Response from Home Tester ClubBy Customer Care, November 29, 2023
Softsoap knows how to give your hands the best care, and the best smell!
Written by a customer while visiting Home Tester Club
Customer Rating
1
New formula is so bad
on November 24, 2023
Posted by: magsy4588
Gender:Female
New formula is terrible. It dries out my hands and the scent is way too strong. I don’t understand why you would switch formulas when so many people were happy with the old one. The old formula was the only hand soap I could use that didn’t give me dermatitis. I’m so unimpressed with this decision and it’s clear that others are as well. Please switch it back to the old formula and scent
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, November 27, 2023
We're sorry our new formula doesn't work for you. Please call us at 1-800-255-7552 and give us a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Changed scent - awful!!
on November 23, 2023
Posted by: BS
from Oregon
Gender:Female
I used to love this product until they changed the scent, and now it’s very strong and lingers. I’m so disappointed. I’ll be looking for a new brand as this was the only soap I liked.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, November 24, 2023
We're sorry to hear you don't care for our new fragrance. We do hope you will consider some of our fragrances for one that will give your hands a great, soothing clean.
Written by a customer while visiting softsoap.com