Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,150 Reviews)
Rating breakdown 1,150 reviews
5 Stars
515
4 Stars
117
3 Stars
34
2 Stars
16
1 Star
468
51%of customers recommend this product.
(
361 out of
701)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
New formula and scent is awful!!!
on January 17, 2023
Posted by: Highly disappointed
from Jacksonville NC
Gender:Female
This used to be the only hand soap I used. I have extremely sensitive skin and I am sensitive to scent. The new formula and scent is awful. PLEASE BRING BACK THE OLD FORMULA. From the other reviews I've seen I'm not the only one who wants the old formula back.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, January 18, 2023
We’re sorry our new Aloe Hand Soap formula doesn’t work for you. We will share your review with our team. Please call 1-800-255-7552 or come to our website to see the softer, more subtle fragrance blends we offer!!
Written by a customer while visiting softsoap.com
Customer Rating
1
Nauseating New Scent
on January 20, 2023
Posted by: C&JH
We have been buying Softsoap soothing clean for years. We loved it. We never used any other brand. Not any more! WHY DID YOU MAKE IT STINK? It is making me sick to my stomach, it is so vile smelling. I will be returing this opened bottle to the store. NOW I HAVE TO FIND A NEW BRAND. Please, we are BEGGING you, bring back the original formula.
Response from softsoap.comBy Colgate Rep, Customer Care, February 21, 2023
Oh no! We are so sorry to hear about your experience with our Soothing Clean hand soap. Thank you for taking the time to share your feedback. Please text us or reach out through any of our live channels here https://www.colgatepalmolive.com/en-us/contact-us (Monday through Friday from 9:00 AM to 5:30 PM EST) to receive further help with the ill feeling you experienced. Thank you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Ring back the old scent and formula!!!
on January 22, 2023
Posted by: Jojo74
The new formula is making me sick!! The New scent is overpowering, smells like cheap perfume. I have been using this soft soap for at least a decade and it was the only soap that I could tolerate. I hate parfumy soap, this soap is irritating on my skin and it’s caused me to have asthma symptoms. Plz bring back the old formula. I’m going to have to search for a new soap now. So disappointing!!
Response from softsoap.comBy Colgate Rep, Customer Care, February 21, 2023
We're sorry to hear this and want to make sure we know more. We'd love to have you speak to our team specialists in regards of your experience. Please contact us at 1-800-255-7552. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Ruined a great product
on January 24, 2023
Posted by: fm30
Add me to the growing list of people who are horrified by the new scent. The odor is too strong, and my hands immediately started itching after using it. I'm so disappointed that a product that I have used and loved for so many years has been ruined.
Response from softsoap.comBy Colgate Rep, Customer Care, February 22, 2023
We're sorry to hear about your experience and would like to help. Please call us at 1-800-338-8388
Written by a customer while visiting softsoap.com
Customer Rating
1
Stinky Formula Fails to Please
on January 29, 2023
Posted by: Mags24
The new odor is awful. I bought a refill size and was so horrified when I refilled a hand soap container that I went out and bought a generic version. I have sensitive skin and have loyally bought this Soft soap for years. Please go back to the old formula. There are many people who find such odors nauseating.
Response from softsoap.comBy Colgate Rep, Customer Care, February 23, 2023
Thanks for being a long-time user! We’re sorry our new Aloe fragrance doesn’t work for you. We really hope you try one of our other fine fragrances.
Written by a customer while visiting softsoap.com
Customer Rating
1
horrible smell
on January 31, 2023
Posted by: none
I've used this hand soap for years with no complaints now you've changed the scent and I find I find the smell horrible. For that reason I won't be using it anymore.
Response from softsoap.comBy Colgate Rep, Customer Care, February 23, 2023
We’re sorry you don’t like our new Aloe fragrance. We have many other great fragrances you may like, and we hope you give them a try.
Written by a customer while visiting softsoap.com
Customer Rating
1
Hate the new fragrance
on January 31, 2023
Posted by: Jenny
Like so many others, I was shocked to open my latest bottle of this soap and discover the strong, unappealing fragrance. The old version was my go-to for over a decade because it worked great and had essentially no fragrance. Big miss with this update. I'll be switching to another brand, which is a shame.
Response from softsoap.comBy Colgate Rep, Customer Care, February 24, 2023
We’re sorry our new Aloe fragrance isn’t to your liking. We’ll share your review with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
New fragrance STINKS!
on February 1, 2023
Posted by: corz
Why was scent added to this product??!!! It is AWFUL! I have used this soap exclusively for years because is it mild, doesn't dry out my hands and DID NOT STINK! I have sensitive skin and allergies and cannot use perfumed products of any kind. Doesn't deserve even one star. Very disappointing! Unless you come up with an unscented mild hand soap like the previous product, you have lost this customer.
Response from softsoap.comBy Colgate Rep, Customer Care, February 24, 2023
We’re sorry you don’t care for our new fragrance. We will share your comments and review with our team.
Written by a customer while visiting softsoap.com