Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,150 Reviews)
Rating breakdown 1,150 reviews
5 Stars
515
4 Stars
117
3 Stars
34
2 Stars
16
1 Star
468
51%of customers recommend this product.
(
361 out of
701)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
Bad Decision SoftSoap Executives
on August 3, 2023
Posted by: AmandaG
from Woodbine, MD
Gender:Female
Nasty scent! Bring back the old formula! Will not purchase again.
Response from softsoap.comBy Colgate Rep, Customer Care, August 4, 2023
We're disappointed that you don't like our new formula and fragrance. We will share your review with our team. We hope we can provide you with another hand soap with a fragrance you can enjoy!
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrendous New Formula. Smelly, Stinky, Nauseous!
on August 9, 2023
Posted by: Sonny
from New York
Gender:Male
New Formula is smelly stinky & gives me headaches. BRING BACK THE OLD FORMULA!!!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 11, 2023
We're sorry to hear our new Soothing Clean Hand Soap formula and fragrance doesn't work for you. Please call our team at 1-800-255-7552 and share your experience so we can try to make this right with you.
Written by a customer while visiting softsoap.com
Customer Rating
1
hate the new perfume scent
on October 2, 2023
Posted by: PKinDC
from Washington, DC
Gender:Female
I've used this soap forever and recently my refill ran out. I bought a new bottle and it now has a really strong perfumed scent. Ugh.
Response from softsoap.comBy Colgate Rep, Customer Care, October 2, 2023
We're sorry the new fragrance isn't right for you. We hope you can use another of our hand soaps to make your hands happy.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible Change in Formula for Sensitive Skin
on October 5, 2023
Posted by: Please Change Back
from Michigan
Gender:Female
Your new formula is terrible for people with sensitive skin, I used your soap exclusively for many years but now it makes my hands bleed. I need to find a new brand now, which is hard to do.
Please consider switching back to your original formula as it helped so many.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, October 6, 2023
We're sorry to hear about this. Please call us at 1-800-255-7552 and tell us about your experience. We want to try to make this right for you.
Response from softsoap.comBy Customer Care, October 6, 2023
We're sorry to hear about this. Please call us at 1-800-255-7552 and tell us about your experience. We want to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
2
Strong, cloying smell
on November 17, 2023
Posted by: TK21
from Maryland
Gender:Male
I've been using SoftSoap (or generic versions) for years. I picked up the (new?) Aloe variety at a local grocery store (Wegman's) without giving it much thought, because it was the only version of this brand on the shelf. What a strong, cloying smell! I hate throwing stuff away but am tempted to do it rather than have to go through the entire 50 oz refill.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, July 11, 2024
We’re sorry to hear this, and want to try to help. Please call 1-800-255-7552 and share your experience with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
New and NOT improved
on January 1, 2024
Posted by: w4wn
from Raleigh, NC
Gender:Male
I had used this soap for many years but now due to the new awful "scent" Softsoap has lost a long time customer. I don't have anything new to add to what's already been said here, just want to add my experience.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, January 8, 2024
We’ll share your comments with our team. Thank you for your review of our new scent.
Response from softsoap.comBy Customer Care, January 8, 2024
We’ll share your comments with our team. Thank you for your comments on our new scent.
Written by a customer while visiting softsoap.com
Customer Rating
1
Super disappointed long-time customer
on January 11, 2024
Posted by: G
from Canada
Gender:Female
I was like the third generation in my family to use this soap. We all have sensitive skin and are sensitive to fragrance. This was the perfect soap to buy in bulk and use in all our bathrooms. The new smell is horrid, I cannot comprehend why they felt the need to change it. Now all their products are scented and despite me looking, there is nothing with this company that I can switch to as an alternative. Will be looking for a new brand going forward and I know my family will be doing the same. Super disappointing.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, January 14, 2024
We're so sorry to hear you feel this way! We want you to know that we are listening and we will be sure to share your thoughts with the team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Perfume allergies
on January 14, 2024
Posted by: TW70
from Hartford, AL.
Gender:Female
I have been buying this for years because it did not flare up my allergies but this new formula made me extremely sick due to the strong perfume smell . Very disappointed in this change . PLEASE BRING BACK THE OLD FORMULA!!!
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, January 16, 2024
We’re sorry to hear about this. Please call us at 1-800-255-7552 and share your experience with us so we can try to make this right for you.
Written by a customer while visiting softsoap.com