Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,150 Reviews)
Rating breakdown 1,150 reviews
5 Stars
515
4 Stars
117
3 Stars
34
2 Stars
16
1 Star
468
51%of customers recommend this product.
(
361 out of
701)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
PLEASE bring back the old formula
on July 4, 2023
Posted by: Grace
from Illinois
Gender:Female
I LOVED the old formula! I have terrible migraines, and it was the one soap that I could use without it bothering me. This new soap smells so strong! I can't use it. PLEASE, PLEASE, PLEASE bring back the old soap. I don't know what I am going to do.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 5, 2023
Oh no! We're so sorry to hear that we missed the mark for you. Thank you for taking the time to share your feedback with us. We'll be sure to keep this in mind for future improvements.
Written by a customer while visiting softsoap.com
Customer Rating
1
The new formula scent is nauseating
on July 5, 2023
Posted by: outdoorgirl
from Ontario
Gender:Female
I've been buying this soap for years and was using it in every single kitchen/bathroom in our home until the formula changed a few months ago. The previous formula had a lightly fragranced, soft and soothing scent. This new formula smells weirdly strong, like artificial apples or a cheap candle i.e. nauseating and headache-inducing. So disappointed in this formula change, please bring back the old formula, I will not be re-purchasing this new version.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 6, 2023
We're glad to hear that Soothing Clean was so welcomed in your home! Sorry our new fragrance isn't right for you. Please call us at 1-800-255-7552 and tell us about your experience. We want to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Hate the new formula
on July 5, 2023
Posted by: Saduser
New scent is terrible, and if you make the mistake of licking your finger you will have a disgusting bitter taste on your tongue for hours. I would give it a zero rating if I could. Why change the previous perfect formula?? Please bring it back.
Response from softsoap.comBy Colgate Rep, Customer Care, July 6, 2023
We're disappointed that you don't like our new fragrance. We do hope one of our other fragrances will give your fingers something good to snap about.
Written by a customer while visiting softsoap.com
Customer Rating
1
Formula failure.
on July 15, 2023
Posted by: Minnielola
from East Tennessee
Gender:Female
This is the only hand soap I use. I say that with complete and udder honesty. I carry a small bottle in my purse that I refill so I can use it on the go. I take a bottle with me on vacations. I am never without Softsoap Soothing Clean hand soap. Why change it? Why ruin a good thing? It had no smell. It was perfect. Now, it is ruined. My son, who apparently has the same obsession with this soap as I do, are now going around from store to store trying to find a random old bottle on the shelf. This is a shame.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible smell, not the same
on July 15, 2023
Posted by: Swan
Gender:Female
Bring back the old formula. Why does everything have to have a strong fragrance? Will never buy again, sadly. Irritates my hands
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
New fragrance is terrible, please remove it
on July 17, 2023
Posted by: Margaret
I've been using this soap for over a decade now. It was the only soap I used because it didn't have an overpowering fragrance but still lathered up well and didn’t dry out my hands. Now softsoap has added a very noticeable fragrance. I think it's the same fragrance they use in their regular clear hand soap (which is why I don't use the clear soap anymore). It's terrible, and gives me a headache whenever I use it. Lingers on the skin forever. What a waste of money. Please go back to the original formula!!
Response from softsoap.comBy Colgate Rep, Customer Care, July 18, 2023
We're sorry to hear our new formula change isn't right for you. Please call us at 1-800-255-7552 and share your experience with our team. We want to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Awful new scent
on July 25, 2023
Posted by: Aidan
from Canada
Gender:Male
Awful new scent. Gives me headaches and itchy skin. What was the point of changing the formula?
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 2, 2023
We're so sorry to hear this happened and would like for you to speak to one of our team of specialists to collect more information to properly document this. Please call us at 1-800-338-8388 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com
Customer Rating
1
Change it back! New scent stinks!
on July 30, 2023
Posted by: Nope NotHappy
The new scent is horrible. Been using the aloe vera for years and now this. Plus, my hands slightly BURN after using it now. CHANGE IT BACK PLEASE!!
Response from softsoap.comBy Colgate Rep, Customer Care, August 1, 2023
Thank you for being a long-time user! We're sorry our formula change doesn't work for you. We would like for you to call us at 1-800-255-7552 and tell our team your experience, so we can try to make this right with you.
Written by a customer while visiting softsoap.com