Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,150 Reviews)
Rating breakdown 1,150 reviews
5 Stars
515
4 Stars
117
3 Stars
34
2 Stars
16
1 Star
468
51%of customers recommend this product.
(
361 out of
701)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
Bring back the old version!
on March 16, 2023
Posted by: Really Irritated
from Chicago, IL
Gender:Female
Soft soap Soothing Aloe Vera used to be the only hand soap I could use. I am very sensitive to fragrances and sensitive skin.
The new aloe Vera formula has a heavy scent and dries my skin out to the point it's cracking and I've only used it for one day.
I am no longer able to purchase this product due to adverse reactions to it which is a shame because I loved the old version.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 22, 2023
Please call 1-800-255-7552 and speak with our specialists about your experience. We’d like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Scent Too Strong
on March 22, 2023
Posted by: Scooter
Gender:Male
The new scent is too strong. I have been having itchy, watery eyes since using the new scent. It also seems to be harsher on my skin, drying it out.
Please discontinue and go back to the original scent.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 24, 2023
We’re sorry our new fragrance isn’t to your liking. Please call us at 1-800-255-7552 and tell us about your experience. We would like to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Great gone terribly WRONG
on March 26, 2023
Posted by: Ga312
from Chicago
Gender:Male
It used to actually be a SOFT soap. Now it dries my hands so bad and gives me a rash. I’m extremely disappointed at the formula change. There such a loyal customer base that used to seek this product out because we have sensitive skin and are sensitive to strong smells. Now the product is harsh and with an awful overpowering scent.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 29, 2023
We’re sorry to hear our new formula isn’t working for you. Please call us at 1-800-255-7552 and tell us your experience. We’d like to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
This soap used to be excellent. New changes are a
on March 27, 2023
Posted by: Miles222
Add me to the extremely disappointed list. Our whole family used to love this soap. It had a very light scent and did not dry out our hands. We loved it so much that we even gave the 4-gallon box of it as a Christmas gift to someone who loved it as well! The new formula is so strongly scented— it smells like gummy bears and lingers. It dries out our hands as bad as any other soap in the market now. I will begin the search for a replacement when I can’t get more of the original style. Please, please, please bring back the old scent/style!!
Response from softsoap.comBy Colgate Rep, Customer Care, March 28, 2023
Please call us at 1-800-255-7552 and share your experience with us. We’d like to make this right.
Written by a customer while visiting softsoap.com
Customer Rating
1
Disappointed in new formula
on March 29, 2023
Posted by: CJM
I have used this product for many years. It has been the only soap that didn't dry out my hands, causing cracking and bleeding. The scent was also very subtle and pleasant, another reason I loved it so much. Unfortunately, the formula has been changed and my hands immediately feel so dry. The once pleasant and subtle scent has dissapointedly been changed to a stronger, more perfumed fragrance. The scent lingers, and interferes when eating anything with your hands.
Too bad a once wonderful product no longer exists!
Too bad a once wonderful product no longer exists!
Response from softsoap.comBy Colgate Rep, Customer Care, March 31, 2023
We’re sorry our Aloe update doesn’t work for you. We hope you can find another hand soap from our lineup that will work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Changed the fragrance of aloe vera
on March 30, 2023
Posted by: Violet29
from Kentucky
Gender:Female
Why did you change the smell of your aloe vera? I can’t stand the fragrance of this soothing clean aloe vera. Thais is not the same smell as before. I have bought this fragrance for YEARS. Now I can’t stand to have this smell on my hands. Why ?
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 30, 2023
We’re sorry our new fragrance isn’t to your liking. We will share your review with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please Bring Back Old Formula
on April 3, 2023
Posted by: Charley
Gender:Female
My family has used this product exclusively for many years and loved the old version. However, we were unpleasantly surprised when the formula changed. The smell lingers and we can’t clean it away. It triggers migraines. The smell is so potent that it keeps me awake in bed if I use it prior to going to sleep. We had to toss it all out and find another brand with a gentle fragrance that won’t make us nauseated. I’ve searched stores for the old version but can’t find it. Very disappointed that this new version stinks and triggers migraines.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, April 5, 2023
Please call our specialists at 1-800-255-7552 and share your experience with us. We’d like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is terrible
on April 3, 2023
Posted by: Tom86
New scent smells AWFUL! Why did they change it? I am returning mine.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, April 3, 2023
We’re sorry our fragrance update doesn’t work for you. We hope one of our more softer, subtle fragrances will work for you.
Written by a customer while visiting softsoap.com