Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,150 Reviews)
Rating breakdown 1,150 reviews
5 Stars
515
4 Stars
117
3 Stars
34
2 Stars
16
1 Star
468
51%of customers recommend this product.
(
361 out of
701)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
Please Change Back
on February 18, 2023
Posted by: AG
Please change this back to the original scent/formula.
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
Thank you for your feedback. We will share it with our team. Have a great day.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the other recipe and stop changing thin
on February 24, 2023
Posted by: Ugh
Noticed it is different. STOP CHANGING THINGS! BRING BACK THE LAST VERSION or you've lost me too, and I love the last version. I'm so disappointed!
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
Thank you for your feedback of our Soothing Clean hand soap. We will share your thoughts with our team. Have a great day!
Written by a customer while visiting softsoap.com
Customer Rating
1
Ghastly soap
on February 24, 2023
Posted by: Diane 71
from Miami, Florida
Gender:Female
I just purchased 2 large refill bottles of this soap not realizing the ingredients had changed. What a shock when I started using this. The scent is sickly and overpowering and headache making. Why on earth change something that's been successful for years? Not everyone likes over scented products. Please listen to your customers and bring back the original soap. There should be at least one item in your collection that is fragrance free.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
Oh no! This is not the experience we want our consumers to have with our Soothing Clean hand soap. We're sorry this happened to you. In order to share more of your feedback and receive help, please contact us here 1-800-468-6502
Written by a customer while visiting softsoap.com
Customer Rating
1
Find a solution to the strong perfume smell
on March 6, 2023
Posted by: Don'ttakerocketscience
from Texas
Gender:Female
The new fragrance for all of your hand soap line is bad. It's bad enough to have perfume that sticks to your hands like glue after washing them. But what's worse is the excruciating headache that it triggers almost immediately following that wash. Then comes the burning and red rash all over your hands and wrists. I cannot believe a hand soap that is meant to clean your hands of germs and dirt has turned into a perfume substance that causes health problems. Especially a soap that I have used and loved for 2 decades. Since it's obvious your company is not doing anything to rectify the problem, like ditching the strong fragrance and returning it back to its intended purpose (soap not perfume). Then how about producing a line of UNSCENTED hand soap that is strictly SOAP? Just an idea. Because there's a lot of frustrated customers out here.
Response from softsoap.comBy Colgate Rep, Customer Care, March 10, 2023
We’re sorry our new Aloe fragrance misses the mark with you. Please call 1-800-255-7552 and tell our specialists your experience, so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Godawful smell
on March 8, 2023
Posted by: Andrew
from Pittsburgh
Gender:Male
The new fragrance is disgusting. I thought the soap had gone bad until I read the "new fragrance" sticker. Not only that, but my skin felt weird after using it. Does this even have aloe in it anymore?? At least label it with whatever the new scent is since that's obviously the primary "feature" of this new product. Nice bait-and-switch.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 9, 2023
We’re sorry our new fragrance doesn't work for you. Please call 1-800-255-7552 and tell our specialists your experience. We want to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Not a good change
on March 9, 2023
Posted by: bab577
I have pretty bad eczema on my hands, and the old formula was all I could use. Now I have nothing. The scent is this new formula is way too strong. Once again, people with allergies and skin issues are disregarded. Very disappointing.
Response from softsoap.comBy Colgate Rep, Customer Care, March 13, 2023
We’re sorry our new formula doesn’t work for you. We sincerely hope you try some of our other milder fragrances for your hands!
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent? Bad news
on March 11, 2023
Posted by: PDub67
from Illinois
Gender:Female
Great soap, but they just changed the scent, and now it smells so strong that I can't use my favorite hand soap anymore. Again, they could have just made a new handsoap instead of changing the one good one they had available for people that are sensitive to harsh scents and chemicals.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 14, 2023
We’re sorry our new scent doesn’t work for you. Please call 1-800-255-7552 and tell our specialists about your experience, so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Unpleasant fragrance
on March 13, 2023
Posted by: Janice15
from Boston, MA
Gender:Female
I used this soap for a long time because it didn't dry out my skin.
The new fragrance is strong and unpleasant.
The new fragrance is strong and unpleasant.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 16, 2023
We’re sorry you don’t like our new Aloe scent. We truly hope you try some of our softer fragrances to find the one just right for your hands to enjoy!
Written by a customer while visiting softsoap.com