Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,150 Reviews)
Rating breakdown 1,150 reviews
5 Stars
515
4 Stars
117
3 Stars
34
2 Stars
16
1 Star
468
51%of customers recommend this product.
(
361 out of
701)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
“New fragrance” bad idea
on January 23, 2023
Posted by: J Keith
from Birmingham, AL
Gender:Male
“New fragrance” is the pits. Used this brand/scent for years. Always a comforting clean smell. That’s all gone now. Smells on the verge of “soured”. Please bring back the original.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, February 22, 2023
We’re sorry to hear our new smell wasn’t to your liking, but we appreciate you sharing your feedback with us
Written by a customer while visiting softsoap.com
Customer Rating
1
Stinky, stinky soap
on January 26, 2023
Posted by: Sophie
The new scent is HORRIBLE! It is all I can smell now, and I hate it. Please go back to the former Aloe Vera formula!
Response from softsoap.comBy Colgate Rep, Customer Care, February 22, 2023
We’re sorry to hear you’re not loving the new formula. We'll share your feedback with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Ugh - now has fragrance and gives me a rash
on February 1, 2023
Posted by: Ms2music
from Vancouver Canada
Gender:Female
I bought this product for years. They’ve changed something Now it has fragrance and gives me a rash. Hate it.
Is there any soft soaps that have no fragrance?
Is there any soft soaps that have no fragrance?
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, February 24, 2023
We’re sorry the change doesn’t work for you. Please call us at 1-800-255-7552 and tell our specialists of your experience. We want to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
"New Fragrance" is far too strong
on February 1, 2023
Posted by: Maike13
We've used this hand soap for ages, as we like that it has very little scent. Unfortunately the latest refill we bought, which is labelled "New Fragrance", has an overpoweringly strong scent which we really dislike. Since we had already filled one of our soap dispensers with it before realizing how strong the scent is, we had decided to use it until we finished the 50 fl. oz. refill. However, after a few days of use, we couldn't stand the strong smell any more, went shopping for an alternative, ended up buying a different brand, and chucked this one in the garbage. We hate the waste, but couldn't see using it for another couple of months. I'm sure you have excellent marketing reasons for the change, and some will probably love it, but I'm afraid it doesn't work for us.
Response from softsoap.comBy Colgate Rep, Customer Care, February 24, 2023
We’re sorry our new Aloe scent doesn’t work for you. Please give us a call at 1-800-255-7552 so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please go back to previous scent and formula!
on February 8, 2023
Posted by: ChristyB
Similar to other reviews, I used to LOVE his handsoap. The new fragrance is terrible. Please bring back the old fragrance and formula.
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
We apologize that the updated scent for Aloe Vera isn't up to par. We will let the team know how you feel. In the meantime, if you're open to trying a different Softsoap scent give us a call at 1-800-255-7552. We'd love to send you coupons towards your next purchase.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the OLD scents!!
on February 15, 2023
Posted by: RunsWithNeedles
from Edmonton, AB
Gender:Female
I loved the OLD scents from the standard line of hand soaps. The new scents smell like cheap, generic body washes and they're too similar to one another. There's very little distinction between Aquarium and Soothing Clean as an example. My whole family has been buying SoftSoap for years, but no one in my family likes the new fragrances you decided to use. Please revert back to the original scents at LEAST for Aquarium and Soothing Clean - PLEASE!!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
We will share your comments and review with our team. We do have some more subtle fragrances and we hope you try them.
Written by a customer while visiting softsoap.com
Customer Rating
1
Go back to the old formula
on February 15, 2023
Posted by: McAwesome
Gender:Female
The new scent is horrible. It leaves my hands feeling slimy. It used to be my favorite soap that I bought a ton of. Now the smell gives me a headache. Bring back the old formula.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
We’re sorry to hear our new Aloe fragrance doesn’t work for you. Please call our specialists at 1-800-255-7552 and tell them of your experience. We want to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Upleasant New Fragrance!
on February 18, 2023
Posted by: kaosmax4u
New fragrance is HORRIBLE ! Go back to the previous NOW! Never change a winning game.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
Thank you for your feedback on our Soothing Clean hand soap. We will share this with our team. Have a great day.
Written by a customer while visiting softsoap.com