Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,150 Reviews)
Rating breakdown 1,150 reviews
5 Stars
515
4 Stars
117
3 Stars
34
2 Stars
16
1 Star
468
51%of customers recommend this product.
(
361 out of
701)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
New formula stinks
on January 5, 2024
Posted by: cr55
from Lexington, KY
Gender:Male
I have used this soap for at least 20 years. No more - it stinks.
Please don't suggest your other scents - I want unscented and I want a soap that doesn't dry my skin and is not antibacterial.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, January 8, 2024
Thank you for being a Softsoap use for 20 years. Please call 1-800-255-7552 and share your experience. We’d like a chance to fix this with you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Scent too strong now
on January 13, 2024
Posted by: Icansmelljustfine
I've used this Aloe Vera for as long as they've made it. Always bought the big refills. Never any issues. It always had a very light scent that went away quickly. I bought two new pumps of this today, and I cannot use it. The scent is so strong. Why do these manufacturers think that having strong, lingering scents is what everyone wants? So you wash your hands, then have to apply lotion, and you get a horrible, horrible mix of scents. I'm now looking for a pump soap that is gentle and NOT scented. I won't waste money on trying different types of Softsoap. Pretty sure they are all over scented.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, January 16, 2024
We're sorry to hear you don’t like our new scent. Please call 1-800-255-7552 and share your experience with us so we can try to make this right.
Written by a customer while visiting softsoap.com
Customer Rating
1
on January 21, 2024
Posted by: So
from Canada
Gender:Female
The new fragrance is too heavy, was my soap since more than 15 years. Won’t buy again.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, January 22, 2024
Thanks for letting us soothe your hands for 15 years. We hope we can provide another fragrance that can work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Stinks!
on January 30, 2024
Posted by: PJ
from BC, canada
Gender:Female
The old formula was awesome! Why change it? Now it stinks. Change back please.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, March 1, 2024
We’re sorry our new formula misses the mark with you. We’ll show your review to our team. We hope another of our hand soaps can work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Nasty stuff
on August 27, 2024
Posted by: Deb
from Idaho
Gender:Female
If I could give 0 stars, I would. This soothing clean scent is horrible....flares my allergies. The original Soothing Aloe Vera was perfect, smelled clean and I could use it.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
This hand soap stinks
on September 14, 2024
Posted by: eagle56
We have been using Soft soap Soothing Aloe Vera hand soap for many years and loved it. It was great for our sensitive skin and sensitivities to perfumes/scents. Our hands were not dried out by using this soap. Imagine our reaction when we used this new aloe vera fresh scent hand soap. It is very irritating to our skin, our hands are so dry and the scent is very irritating to our allergies. My husband thinks it smells like popcorn! Unless we can find the old formula, we will not be buying soft soap hand soap again. Please note that, other scents are not an option as they are just as bad as the new fresh scent. Please bring back the original formula Aloe vera soothing hand soap!!!
Written by a customer while visiting softsoap.com
Customer Rating
1
It stinks and the smell stays on you!
on August 29, 2025
Posted by: AaronFromOrange
from Rocklin, CA
Gender:Male
I looked up the reviews on here to see if I'm the only one fed up with this smelly soap and it turns out I'm not crazy.
My family keeps using this soap, and it's super annoying because it STINKS and I can't even walk through the kitchen to my bedroom after someone uses it in the kitchen without getting the nasty smell and burning feeling on my skin. I guess I didn't mind the old version but this new one is honestly making me mad and apparently I'm going to have to tell them to stop using it. I'm not saying it doesn't work as a soap but man this smell and whatnot is just plain nasty.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Why change the formula?
on October 11, 2022
Posted by: LeeLee
from Evans,Ga
Verified Purchase:No
The old formula was the ONLY soap I could tolerate with my sensitive skin. I ran out and bought the new formula. The scent is way too strong and now my cuticles are wrecked.
Pros: The old formula was all the above!
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 21, 2022
Hello! We're sorry to hear this and we hope you're feeling better. Please give our team a call at 1-800-221-4607 so we can investigate this situation further.
Written by a customer while visiting softsoap.com