Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,150 Reviews)
Rating breakdown 1,150 reviews
5 Stars
515
4 Stars
117
3 Stars
34
2 Stars
16
1 Star
468
51%of customers recommend this product.
(
361 out of
701)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
New scent is bad for sensitive noses
on December 19, 2023
Posted by: Sky
from Massachusetts
Gender:Male
I have been buying this soap for the last 20 years because it was the only aloe soap that did not trigger a migrane.
This new scent is terrible for those with scent sensitivity.
I must now see if I can find old bottles, because this scent is truly awful. Why fix something that isn't broken? Please bring back the old scent.
Response from softsoap.comBy Customer Care, December 21, 2023
Thanks for 20 years of soothing your hands with us. Please call us at 1-800-255-7552, so we can help find a hand soap that will work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible scent
on October 29, 2024
Posted by: RB15
from Toronto, ON
Gender:Female
Awful scent. I see the company decided to change what works to what doesn't. Please bring back the old scent. The new one is overly powerful and irritating. I cannot tolerate it. I will give the bottle away to someone who isn't sensitive to scents and I'll be finding a new brand.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Strong Smell
on November 5, 2024
Posted by: iconoclast
from AZ
Gender:Male
I used to buy Softsoap, for many years but now they changed the formula & has a strong smell I cannot stand!
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is overpowering
on November 28, 2024
Posted by: Scent
from Colorado
Gender:Female
New scent is not good. It’s too strong ans is way different than the old one. The new formula is also drying. stop changing a good thing. You’re not Apple.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible new scent
on January 9, 2023
Posted by: MixMax
from Canada
The new "Aloe Vera" scent is terrible. It is very strong and lingers on your hands. I don't know why it has been changed, but it is a poor choice. As somebody with sensory issues the old formula was the only soap I could use, this new soap is unusable. Please change it back to the old scent and formula.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, January 10, 2023
We’re sorry to learn our new Aloe formula doesn't work for you. We will let our team know about your comments and review.
Written by a customer while visiting softsoap.com
Customer Rating
1
Softsoap ruins soothing aloe vera hand soap.
on January 15, 2023
Posted by: JamesP
I bought two bottles of the soothing aloe vera hand wash last week and found the new scent is now.too perfumey. It irritates my eyes and stings my skin. I examined the bottle and saw new scent at the top. I have been using this product for three decades because of it's mild and pleasant smell. I have dry eye and have to avoid strong perfume and antibacterial products. What caused you to ruin this product?
Response from softsoap.comBy Colgate Rep, Customer Care, January 16, 2023
We’re sorry to hear our new change doesn’t work for you. Please call 1-800-255-7552 and speak with our specialist about your experience. We’d like to make this right for you!
Written by a customer while visiting softsoap.com
Customer Rating
1
Bad New Scent
on January 16, 2023
Posted by: Troy
Been using the aloe vera softsoap for years . . . decades really. The subtle clean botanical scent has always been pleasant; however, the new scent the company just started using in the product is a horrible overpowering fruity smell. I'm sorry to say that the company has lost my business unless it goes back to the original scent.
Response from softsoap.comBy Colgate Rep, Customer Care, January 17, 2023
Its great you have used our Aloe Hand Soap for so long! We’re sorry our new Aloe formula and fragrance don’t meet with your approval. We will share your review with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
TERRIBLE
on February 9, 2023
Posted by: yuck
Would give 0 stars, but won't let me. Why won't you change back, aren't you hearing people, it is burning their hand and their allergies can't take all those smelly scents. PLEASE go back and then create a scented line if you want. PLEASE LISTEN TO THE CUSTOMER WHO MAKES YOU STAY IN BUSINESS SO LONG
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
We value your honest opinion and apologize you're unhappy with the fragrance update for Aloe Vera. We have shared your thoughts on this product change with the team.
Written by a customer while visiting softsoap.com