Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,150 Reviews)
Rating breakdown 1,150 reviews
5 Stars
515
4 Stars
117
3 Stars
34
2 Stars
16
1 Star
468
51%of customers recommend this product.
(
361 out of
701)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
If it ain't broke, don't fix it
on October 25, 2023
Posted by: Marla
from Idaho
Gender:Female
I have used this for years. I am unable to use most scented products. This scent was light. Now the scent is fruity and strong. I now have to find a new soap to use.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is unpleasant
on November 10, 2023
Posted by: Jen
from Canada
Gender:Female
My family and I have been using Softsoap Aloe Vera hand soap for years and we recently noticed that they have changed their formula for the scent. It used to be so light and pleasant but now it smells very artificial and unpleasant. It is disappointment. Please consider changing it back.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
NEW FORMULA RUINED THIS SOAP
on November 18, 2023
Posted by: LP
from Wisconsin
When the packaging for this soap was recently changed, I compared the ingredients which were mostly the same, but a little different. Didn't matter much since once I smelled it I knew there had been added fragrance. I've been using this soap almost my entire life because it had minimal smell, a pleasant texture and left my hands feeling nice. My mom and I have used it all these years because we are both sensitive to fragrances. Now it is a completely ruined and unusable product. I just want to let you know that you've lost a longtime customer. I can no longer use this product. This is very disappointing. There are enough scented products flooding the markets. Give people with fragrance sensitivities a break please!
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Why did they change the formula?
on November 29, 2023
Posted by: SunnyGirl
This new formula is awful; has a strong scent. I love and miss the old soothing clean formula.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, November 30, 2023
We thank you for the love, and we're sorry our new fragrance isn't right for you. We hope one of our other fragrances can help you keep your hands soft and clean.
Written by a customer while visiting softsoap.com
Customer Rating
1
Scent is a Horrible Feature
on December 13, 2023
Posted by: Ex-SoftSoap user.
I am about to order online, & was confused by the new label on the ALoeVera bottle that has the word “scent” added to it. SO i came to the SoftSoap website to find out why. After reading these reviews, i understand that they have added scent to a soap that does NOT need it. And does their customer Service even read the reviews? Multiple customer have said that any scent gives them a rash or migraine headache, and Customer Service suggest they try another one of their scents! Hello!!!-ANY Scent can trigger a migraine!!! And your unscented soap is terrible. I will be buying anything except SoftSoap from now on.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, December 19, 2023
Thank you for taking the time to give us your feedback. We will share it with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent ruined a great product
on October 3, 2024
Posted by: Cyngrl
from Virginia and California
Gender:Female
Have used this product for decades. Finally ran out so purchased some refill bottles on sale. The company added a scent without changing anything on the packaging to indicate the change! They ruined this product for me. Why why why do my hands need to smell after I use a soap? To make it worse, the scent smells like rotted citrus fruit to my family
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Allergic to new formula
on October 31, 2024
Posted by: Bastich
Why on earth they would switch from a mild "scent" to a full-on perfume is beyond me. The entire Softsoap product line is now unusable for those with allergies.
Written by a customer while visiting softsoap.com
Customer Rating
1
Aloe now scented and it's awful
on November 19, 2024
Posted by: Smell sensitive family
from Ohio
Gender:Female
My household used to buy the aloe vera constantly because it was the best unscented soap. Now it's "fresh scent" and we can't stand it. Really dissatisfied and disappointed about this change as a family of highly smell sensitive people. Our options for unscented soap just became less. Won't be buying anything soft soap brand again.
Written by a customer while visiting softsoap.com