Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,150 Reviews)
Rating breakdown 1,150 reviews
5 Stars
515
4 Stars
117
3 Stars
34
2 Stars
16
1 Star
468
51%of customers recommend this product.
(
361 out of
701)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
Please bring back the Original Fragrance!
on February 27, 2023
Posted by: SuperStorm97
from Tennessee
Like many others I've exclusively used the old formula of this for years, as an autistic person with OCD who compulsively washes their hands I fell in love as it kept my hands from drying out and the fragrance was appealing, the new fragrance however has been keeping me from using it and finding a comparable product seems fruitless, resulting in more hand washing and dry skin, please bring back the original fragrance!
Response from softsoap.comBy Colgate Rep, Customer Care, February 28, 2023
We’re sorry our new Aloe Vera Scent doesn't fit in your life. Please give our specialists a call at 1-800-255-7552 and tell them of your experience. We’d like to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Gross!
on March 15, 2023
Posted by: Chari
Gender:Female
Smells like nail polish remover and instantly dries out skin. Will look for another brand.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 17, 2023
Please call our specialists at 1-800-255-7552 and tell them about your experience. We want to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Awful Smell
on May 26, 2023
Posted by: Unhappy Customer
I've bought your aloe vera soap for 25 years and cannot no longer buy it because of being allergic to the new fragrance. I've had to go to the inconvenience of ordering online from stores in the hopes of finding the old formula. By changing to a new fragrance you have risked people's health with asthma and allergic reactions. I've read your feedback on other customer reviews telling people to buy your other fragrant soaps. That's not how perfume sensitivity works. We risk going to the doctors with trying new fragrances. The smell is so bad my mom and sister couldn't tolerate it. Extremely bad PR move with making a fragrance stronger. Clearly no user testing or customer persona research was done.
Written by a customer while visiting softsoap.com
Customer Rating
1
Overpowering Fragrance-Can't Use Due to Allergies!
on October 3, 2023
Posted by: Maggie
The Soothing Clean replaced the beloved Soothing Aloe Vera Moisturizing Hand Soap which I have used for years and loved it. I have allergies (which include to fragrance) and had no problems while using it. You replaced it with the Soothing Clean version which smells terrible! The fragrance is overwhelming! Many friends used the original Aloe Vera version due to it not having an overpowering smell and left hands feeling moisturized and not stinking! I couldn't stand to smell my hands after using the Soothing Clean version and hoped I wouldn't have an allergic reaction to it! I actually threw the bottle away. Now I wish I would have returned it for a full refund! Whoever decided the sticky version was better than the Soothing Aloe Vera Moisturizing version should be fired!
Response from softsoap.comBy Customer Care, October 5, 2023
We're sorry to hear this.. Pleas call 1-800-255-7552, and share your experience. We'd like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
REPULSIVE new scent! DRYING OUT my hands 😭.
on October 26, 2023
Posted by: CHANGE BACK FORMULA!
from Canada
Gender:Female
REPULSIVE new scent AND HORRIBLE sodium laureth sulfate!! Scent smells AWFUL. It lingers on my hands and is causing me headaches. The soap is now drying out my hands! I had to thoroughly clean my soap dispenser to rid it of the smell. Please change back the ingredients and revert to the old scent. Worst corporate decision ever!
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, October 26, 2023
We're sorry to heat this. Please call us at 1-800-255-7552 and tell your experience. We'd like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent stinks and hard on the hands.
on October 30, 2023
Posted by: Gregger
from Saskatchewan
Gender:Male
We have used aloe soap for as long as we can remember. Almost no scent and very good for the skin. New formula stinks which interferes with my cooking as now all I can smell is the soap no matter how much I rinse. It is also causing skin irritation. Have to go back to bar soap until I can find a replacement which will obviously not be Softsoap. A disgusting way to treat people who have supported Softsoap for so many years.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Aloe Vera scent is awful!!!!
on December 14, 2024
Posted by: Joanne
from Canada
Gender:Female
We have been buying Soft Soap, the Aloe Vera scent, for years and this new scent is awful! My husband can't stand it and wants me find another. Looks like the Original Aloe Vera has been discontinued. PLEASE BRING IT BACK!
Written by a customer while visiting softsoap.com
Customer Rating
1
Bad formula
on December 24, 2024
Posted by: SEG
from Spokane, WA
Gender:Female
I can’t stand this new formula. It smells very strong and makes my hands itchy and sensitive. Please bring back your older formulation with the mild scent (or no scent at all would be better). I stopped buying soft soap because of this product change. The old formula was the only one of your products my skin could tolerate.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com