Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,150 Reviews)
Rating breakdown 1,150 reviews
5 Stars
515
4 Stars
117
3 Stars
34
2 Stars
16
1 Star
468
51%of customers recommend this product.
(
361 out of
701)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
New scent obnoxious
on October 12, 2022
Posted by: Larry
from Houston, Tx
Verified Purchase:No
I agree with other previously loyal customers. The new scent is powerful and terrible. I will not buy any more Softsoap until or unless they revert to the old, very lightly scented Aloe scent. They need at least one product with little or no scent like the old Aloe product. Now they have ruined it.
Pros: Was perfect until new, obnoxiously strong scent
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 21, 2022
We are sorry to tell you that the product you are interested in is not currently being manufactured.. Unfortunately, we do not have any remaining stock to offer you directly. Even though we cannot help you at this time, it is important for us to hear from consumers, such as you, so that we are aware of your continued interest. We will be sure to share your comments with our Business Development Group.
Written by a customer while visiting softsoap.com
Customer Rating
1
You have ruined Aloe Vera Fresh Scent
on October 21, 2022
Posted by: Cracked Bleeding Hands
from Kansas
Verified Purchase:No
The new fragrance is so overpowering with perfume and dries out my hands and cracks them. I can no longer use this product. I'm trying other hand soaps other than Softsoap. I was a loyal customer for many years.
Pros: Horrible smell and dries out hands
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 26, 2022
Hello! We're sorry to hear this and we hope you are feeling better. Please give us a call at 1-800-221-4607 so we can investigate this further.
Written by a customer while visiting softsoap.com
Customer Rating
1
Another vote against new scent
on January 9, 2023
Posted by: Gary
Another vote for returning to the original scent in the Softsoap Aloe Vera Soothing Clean hand soap. The mild scent of the original hand soap was pleasant. New scent means we now have to look for a different liquid hand soap. Who was complaining about the original scent? Change does not always mean an improvement. The new scent is too strong and does not reflect the image of an aloe vera based product. Now it is just another over scented hand soap which overwhelms the senses.
Response from softsoap.comBy Colgate Rep, Customer Care, January 10, 2023
We’re sorry to hear our new Aloe Vera Soothing Clean hand soap fragrance wasn’t a hit for you, but we do appreciate you sharing your thoughts with us. We will share them with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
I am gagging on the new scent
on January 20, 2023
Posted by: Hoping you notice
Softsoap soothing clean aloe vera fresh scent now STINKS! Please bring back the original scent.
Response from softsoap.comBy Colgate Rep, Customer Care, February 21, 2023
Thank you for sharing your feedback on our Soothing Clean hand soap. We're sorry to hear that you're not a fan of our new scent. We will share your thoughts with our team Thank you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please bring back the old formula!
on March 2, 2023
Posted by: Sophie9
I agree with the other reviews. The scent is strong and lingers on my hands throughout the day. I hate smelling perfume on my hands, especially while cooking and eating. It is also harsher on my hands than the old formula. I have used Softsoap for years because of the barely-there scent and non-harsh quality. There was one time during Covid that I couldn’t find the Aloe Vera formula and had to purchase the clear formula. It was the only time that my hands cracked and bled. Unfortunately, I have several of the large bottles of the new formula that I will have to suffer through. I never dreamt they would ruin a perfect product. Those of us that are sensitive to scents need the old formula back. PLEASE!
Response from softsoap.comBy Colgate Rep, Customer Care, March 3, 2023
We’re sorry our new scent isn’t working for you. Please call our specialists at1-800-255-7552 and share your experience with us. We’d like to make this right!
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible scent - they ruined the best hand soap
on July 21, 2023
Posted by: Itchy hands burning nose
from Ohio
Gender:Female
Have been buying these refills for 20 years specifically because the scent was mild. Some genius thought it would be great to turn to concentrate all the leftover bath and body works scents into this hand soap. The scent is now extremely irritating to the nose and the soap actually causes red rashes on our hands. We’ve been waiting months now for them to revert to the old formulation. Nope, whoever’s running this company just doesn’t care about its loyal customers.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 1, 2023
After being a loyal customer for years, we're sorry to hear the experience that happened when using our product. We would like for you to speak to one of our team of specialists to collect more information to properly document this. Please call us at 1-800-221-4607 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com
Customer Rating
1
HORRIBLE NEW SCENT DISSAPOINTED - LOST A CUSTOMER
on October 6, 2024
Posted by: BYE SOFTSOAP
from California
Gender:Male
NEW SCENT and it HORRIBLE. So much fragrance, no longer the lovely scent it had before. DISGUSTING. SAME THING HAPPENED WITH THE SOAP WITH THE FISH DESIGNS. That one is WORSE and NAUSIATING.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Hand soap scent
on November 4, 2022
Posted by: DEC
from Ontario
Verified Purchase:No
I agree. This new aloe scent is overpowering and lingers unpleasantly. I've used your soap for years and prefer it over any other but I may have to switch to another now. Please change it back. Most offices and medical facilities don't allow any fragrance and this smell stands out and may get me evicted from doctor offices.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 7, 2022
We're sorry to hear that our updated fragrance missed the mark with you. We appreciate the chance to hear from you and will take your feedback into consideration for future product updates.
Written by a customer while visiting softsoap.com