Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,154 Reviews)
Rating breakdown 1,154 reviews
5 Stars
516
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
Hate the new formula!!
on August 10, 2022
Posted by: DN2254
from Omaha, NE
I hate the new formula. The old formula was perfect; subtle scent and cleansed my hands without drying them out. This new scent is too strong for me to even try it. I don't care how good of a product something is; if it has a strong fragrance, I will not use it. Until the old formula comes back, I'll be painstakingly trying to find a replacement. I just don't understand companies wanting to change something that's worked for years.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
The new scent makes me sick
on August 10, 2022
Posted by: Mx
from Chicago, IL
I have bought this soap for years and years and loved it, specifically because the light scent did not bother me The new scent makes me sick. I literally had to throw out a whole bottle. Please change it back.
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, August 16, 2022
Oh no! We're truly sorry that our products scent has missed the mark with you! We'll be sure to share this information with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Aloe Vera Scent has ruined the product
on August 8, 2022
Posted by: Sandpaper Hands
from Central New Jersey
I have used the aloe vera softsoap for years because it is the only handsoap I have found that does not result in sandpaper, eczema-riddled, dishydrotic skin on my hands. The new scent has ruined my go-to product. I'm not sure what I will do now, other than buy up as many packages of the old product as I can. Why ruin this product by adding a strong scent when you already have so many other scented items?
Pros: Easy To Use
Cons: Dries Skin, Unpleasant Smell
Response from softsoap.comBy softsoappwr, softsoappwr, August 13, 2022
We apologize for this and we'd love to help you find another scent that works best for you.please call us at 1-800-221-4607 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com
Customer Rating
1
Will no longer buy. The new scent is AWFUL
on August 6, 2022
Posted by: ML from NJ
from New Jersey
We've been using Softsoap soothing aloe vera for many years. Unfortunately we tried the new scent and it is awful. We will no longer buy this product unless you bring back the original scent.
Cons: Unattractive Packaging, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, August 11, 2022
We're so sad to hear this! Your feedback is valued and we will keep this in mind for future updates. If you have any further questions or concerns, please reach out through any of our live channels here https://www.colgate.com/en-us/contact-us (Monday-Friday from 9:00 a.m. and 5:00 p.m. EST).
Written by a customer while visiting softsoap.com
Customer Rating
1
Very disappointed
on August 5, 2022
Posted by: Susie Q
from Washington DC
I have purchased Softsoap Milk & Honey for years. They've recently changed the scent. It is horrible. The old scent was perfect, just subtle enough. This new scent is way too strong. I am getting headaches. Please change this back.
Cons: Hate new Milk & Honey scent. Terrible., Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, August 9, 2022
We're so sorry to hear about your unwanted experience with our product. We'd like to learn more about this and make this right. Please reach out through any of our live channels here https://www.colgate.com/en-us/contact-us (Monday-Friday from 9:00 a.m. and 5:00 p.m. EST).
Written by a customer while visiting softsoap.com
Customer Rating
1
Add me to the disappointed list
on August 1, 2022
Posted by: No Stinky Soap Please
from Fly Over Country
Like many other reviewers here, I've used this hand soap exclusively because of the very light fragrance and because it doesn't dry out my hands with frequent use. I've even been buying it by the case. But this new scent is really awful and way too strong. It's so bad, and the new logo/label is so unattractive that I thought I received knockoffs. Fortunately I got a good whiff of it before I used it so I'm not stuck with it on my hands for hours. I don't understand this corporate need to constantly change the products that work and that keep people as loyal customers. Now comes the un-fun task of trying to find an acceptable replacement.
Cons: Unattractive Packaging, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, August 4, 2022
We're so sad to hear that our updates missed the mark for you. We'll keep your feedback in mind for future changes. If you have any further questions or concerns, please reach out through any of our live channels here https://www.colgate.com/en-us/contact-us (Monday-Friday from 9:00 a.m. and 5:00 p.m. EST).
Written by a customer while visiting softsoap.com
Customer Rating
1
Cannot open pump top
on August 1, 2022
Posted by: Suzie
from Sacramento
The soap itself is great, but I cannot unlock the top, even after trying every U-Tube tip and trick. If only there was an easier way to open these.
Response from softsoap.comBy softsoappwr, softsoappwr, August 2, 2022
Oh no! We're so sorry to hear that. For help, reach out through any of our live channels here https://www.colgate.com/en-us/contact-us (Monday-Friday from 9:00 a.m. and 5:00 p.m. EST).
Written by a customer while visiting softsoap.com
Customer Rating
1
Why did you change it??
on July 28, 2022
Posted by: Ashley
from NC
I have bought only thus soap for years because I'm sensitive to scents and i have sensitive skin. I got three bottles of this today and discovered the formula has changed. I won't be buying it again unless the original comes back.
Pros: Smells bad, Will not buy again
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, August 2, 2022
Hi Ashley, we're so sorry you were disappointed with our product ad we'd like to make this right. Please reach out through any of our live channels here https://www.colgate.com/en-us/contact-us (Monday-Friday from 9:00 a.m. and 5:00 p.m. EST).
Written by a customer while visiting softsoap.com