Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,154 Reviews)
Rating breakdown 1,154 reviews
5 Stars
516
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
New Aloe Vera handsoap scent is HORRIBLE!!
on September 5, 2022
Posted by: Rachel B.
from Connecticut
I have purchased the soothing aloe vera softsoap for years. I specifically purchased it because it had a very light, subtle smell that was unnoticeable. The "new fragrance" is truly awful. It caused my son's allergies to flare up and triggered my migraines. Not only that, the fragrance lingers for hours and does not wash off! The new formula is also harsh and made my skin raw. I threw the whole bottle away, we just couldn't stand it! Why on earth would you want to change a product that used to work so well? Such a shame. I will never buy this again.
Cons: Dries Skin, Horrible smell lingers for hours causes headache, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 8, 2022
We are so sorry to hear about this Rachel. We'd really like to make this right and get you connected to one of our specialists. please text us or reach out through any of our live channels here https://www.colgatepalmolive.com/en-us/contact-us (Monday through Friday from 9:00 AM to 5:30 PM EST)
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible Smell and Poor quality
on September 3, 2022
Posted by: Emily
from Canada
I can't use this anymore. It stinks so bad, my allergies are affected. And it's harsh on my skin, making it raw. Why would you change a perfectly good product?
Pros: None
Cons: Dries Skin, Harsh on Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 8, 2022
We're sorry to hear about your experience and would like to help. Please contact us at 1-800-468-6502.
Written by a customer while visiting softsoap.com
Customer Rating
1
New fragrance is terrible!
on August 28, 2022
Posted by: MB
from Kentucky
New fragrance is the worst!!!! Please bring back the original fragrance!! I will not be buying again. Why did you change something that worked the way it was???
Pros: Cleans Effectively
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
I will never buy this product again!
on August 23, 2022
Posted by: Marela
from California
The smell lingers for hours after using the product, which is worthy of zero stars. I called the 800 number and verbally registered my dissatisfaction with a customer service representative. Please bring back the original version.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible strong perfume smell
on August 20, 2022
Posted by: Robbie
from Florida
What have you done? I used this soap because it's one of the few that doesn't dry out my hands. There used to be a subtle and soothing scent. Now there's a strong artificial perfume smell that's very unpleasant. Who thought this was a good idea? Why would you change something that people already liked? It's not like there was a huge demand for stronger scents. Please change it back. Many people are sensitive to strong scents. I can't recommend this soap anymore unless this is fixed.
Pros: Moisturizing
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, August 23, 2022
We certainly can understand your frustration with this scent. We're sorry to hear about it and want to see how to make it right. Can you please reach out to us at 1-800-255-7552 to speak with us about this?
Written by a customer while visiting softsoap.com
Customer Rating
1
The NEW Frangrance absolutely STINKS!!!
on August 20, 2022
Posted by: Colleen
from Salt Lake City, UT
I have been buying the Softsoap Soothing Clean Liquid Hand Soap for quite a while now because I just loved it. However, while I was on vacation, I bought three bottles with the new fragrance, and was shocked at just how AWFUL the new scent is!!! The old "Aloe Vera Fresh Scent" was just WONDERFUL, so I don't understand why Softsoap would change the fragrance. I will now be in search of a liquid hand soap that offers the same moisturizing effect, but without the HORRIBLE new fragrance!
Pros: Cleans Effectively, Moisturizing, Softens Hands
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, August 23, 2022
We're sorry to hear this. Thank you for giving our product a try!
Written by a customer while visiting softsoap.com
Customer Rating
1
soft-soap aloe vera ~ fresh scent
on August 15, 2022
Posted by: Mar K
from New York
I purchased this product for years because it was good for people with sensitive skin & allergies to heavy scents . Why did you go and add this awful smell to the liquid hand soap that was very soothing ? Now I have to find a different product as I will NO longer purchase this product! What a shame for people like me who used that over any other ..... signed , you lost a customer
Pros: There are NO pros to this "new " scent
Cons: Dries Skin, Unpleasant Smell, Would NOT recommend for anyone who has skin alle
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, August 20, 2022
We truly apologize that our scent has missed the mark with you and we are sad to lose such a loyal user. We would love to send you out some of our coupons for your inconvenience . Please reach out to us directly so that we may work together to find you a product that works for you. https://www.colgatepalmolive.com/en-us/contact-us
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible strong scent
on August 10, 2022
Posted by: StephC
from Murrells Inlet
So sad they changed this soap. My family has used the aloe hand soap for years! Mild on your skin and the scent was mild as well. It has a terrible strong perfume smell that stays on your hands now. The new design is cheesy looking as well. It's like they went backwards and took it from mild scented and clean looking packaging to cheap and trashy smelling and looking. Sad that after all these years I have to search for something new.
Cons: Unattractive Packaging, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, August 13, 2022
We're so sorry that you feel this way towards our recent changes. We assure you that your feedback is greatly appreciated and will be shared with our team. We'd love to make this right with you and hear more of your thoughts on to continually improve our products. Please reach out to us directly, we'd love to hear more from you. https://shop.colgate.com/pages/contact-us
Written by a customer while visiting softsoap.com