Customer reviews from harmanaudio.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Average customer rating
2.6
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
1
4 Stars
2
3 Stars
0
2 Stars
4
1 Star
2
50%of customers recommend this product.
(
3 out of
6)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Customer Rating
4
Good earbuds
on May 29, 2021
Posted by: Bdavkoolkid
from California
Just bought these and so far the sound and call quality are great. Kind of sad I can control the volume on them but that’s not a big issue- my issue is the volume doesn’t go down much. When the volume is all the way down on my phone these still play at nearly 1/3 volume instead of 0 volume. So there’s a minimum that isn’t 0 on sound loudness, which is a problem because when there’s no outside noise it’s almost too loud.
I would recommend this to a friend!
Written by a customer while visiting harmanaudio.com
Customer Rating
5
Better than expected, also better than airpods.
on December 6, 2020
Posted by: Joelpdxstumptown
from Portland
Bought with average expectations. These are more rich and sound actually better than airpods. Nice find if you come across these! They fit great, sound excellent - great bass too.
I would recommend this to a friend!
Written by a customer while visiting harmanaudio.com
Customer Rating
2
Bluetooth connection
on December 6, 2021
Posted by: Pawel
I just brought my buds and all are fine when connected to phone, good sound etc. But the problem is when i try to connect with my laptop win11, it doesn't work at all, I try put lost different kinds of pin 0000, 0001, 1111, 1234 and also doesnt work...
Response from harmanaudio.comBy Eddie at Customer Support, Harman Lifestyle, December 6, 2021
Thanks for reaching out. In most cases when a Laptop has issues connecting to a Bluetooth device (Headphones), it's caused by your Laptop's Bluetooth driver (software). Always get the latest driver version available for your Laptop. To download the correct driver (software), visit the manufacturer's website of your Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, contact their support. The standard drivers provided by Microsoft/Windows systems are often not correct and will result in error messages (such as having to enter a PIN code), or pairing not working.
Written by a customer while visiting harmanaudio.com
Customer Rating
1
Sudden failure of multiple JBL products.
on March 18, 2021
Posted by: JacobEW
from Jackson, MS
I bought a JBL Flip 4 after owning a Clip 2 (which I love) for years. Not long after that, I bought a pair of JBL Tune 225TWS headphones. Within a week of buying the headphones, my Flip 4 stopped charging. That's a whole other can of worms. Then shortly after my Flip 4 died, the right earbud of my Tune 225TWS stopped charging. I was a huge fan of JBL products until now. All three of these products sound good, particularly the Flip and Clip, but the build quality has obviously hit the wall. This is unacceptable given the high cost of these products. After reading many other posts about similar issues, I am very unlikely to buy another JBL wireless product. Clearly they WILL fail.
No, I would not recommend this to a friend.
Response from harmanaudio.comBy Raymundo at Customer Support, Harman Lifestyle, March 19, 2021
For our JBL Tune 225TWS, you may follow the "Cleaning Instructions for Re-establishing charging' guide by clicking on the first link. You may contact our customer support for us to troubleshoot our JBL Flip 4 and to check on your options if needed. Accessing the second link will take you directly to JBL's customer support. http://bit.ly/3eY1rNq | https://bit.ly/2WocMfi
Written by a customer while visiting harmanaudio.com
Customer Rating
4
Love the sound stay in my ear perfectly
on November 6, 2020
Posted by: Mrs D
from Greenville sc
I bought these two weeks ago and I'm very satisfied with it I like the way they feel in my ear I like the way they feel in my hand I like the ring sound in my ear
I would recommend this to a friend!
Written by a customer while visiting harmanaudio.com
Customer Rating
1
Sound is great
on May 10, 2021
Posted by: Nitestranger
from Dutch kills New York
Sound is great but when I go to work out it won't stay in my ear they keep falling out the slightest little touch it'll fall right out of your ear
No, I would not recommend this to a friend.
Response from harmanaudio.comBy Iggy at Customer Support, Iggy at Customer Support, May 11, 2021
Thank you for your feedback and we're always looking for ways to make improvements in our products and service to our customers. Be assured that we will forward your feedback to the appropriate team.
Written by a customer while visiting harmanaudio.com
Customer Rating
2
Glitchy!
on October 30, 2021
Posted by: RunnerMike
from Milwaukee
Received these as a Christmas present in 2020. They fit well and sound great. I use them for running all kinds of distances. The original pair started to show issues 5 months after use. the left side wouldn't take a charge. I received a warranty replacement after lots of complaining. The replacement pair has more issues than the original. Left side won't charge, right side won't connect to any device and it asks for a pin. I wouldn't recommend these to anyone.
No, I would not recommend this to a friend.
Response from harmanaudio.comBy Iggy at Customer Support, Iggy at Customer Support, October 31, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting harmanaudio.com
Customer Rating
2
1/2 off don't buy STILL
on March 11, 2022
Posted by: MuZicL0vEr
from Orlando Florida
I just got them and less then 20 mins... ouch my ears! Bass and sound is good should have read the reviews! Going to take them back tomorrow glad I have my receipt!!!
Response from harmanaudio.comBy Harman Audio, Customer Support, March 12, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting harmanaudio.com