Customer reviews from brother-usa.com
Brother - CS7000X Computerized Sewing and Quilting Machine
Average customer rating
4.5
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
64
4 Stars
12
3 Stars
3
2 Stars
1
1 Star
5
100%of customers recommend this product.
(
37 out of
37)
Customer Reviews for Brother - CS7000X Computerized Sewing and Quilting Machine
Customer Rating
1
Horrible. Don’t waste your money here.
on May 1, 2026
Posted by: annie
Horrible. Do not waste your money. I got this on sale about a year ago and it suddenly stopped working. It doesn’t even turn on (stopped working less than a month after my warranty expired). I’ve tried contacting Brother but have been told I would have to just have it repaired and pay for it. Yet, the closest repair shop is over 1 hour away with limited time open.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, May 5, 2026
We are sorry to hear that your Brother CS7000X is no longer working. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Please contact us directly at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Total Satisfaction
on February 20, 2026
Posted by: stank001
from Western KY
New to sewing and started on an antique Singer. I purchased this machine out of frustration and have never looked back. This machine has so many great features that it has made sewing fun. I like the layout, the ease of operation, and the simple, easy to follow guides. It comes with a generous "get started" assortment of feet and other basic supplies. I have recommended this model to others who have purchased it as well. Buy one, you wont be sorry.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great machine!
on October 13, 2025
Posted by: Snic
I’ve had this for a year and been very happy with it. I’ve used it with knits, for quilting and it’s never let me down. The feet that come with it have also been a lifesaver
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love the threading ease and auto bobbin take up.
on July 26, 2025
Posted by: Helen
from Houston, TX.
I like an awful lot more than that but I was surprised how many people say they have issues with both.
The machine does the hard part of threading, you just pull the small loop it pokes through the rest of the way.
The bobbin, you load it, remembering to put it through the tension 'arm' you don't put it in the cutter section. Throw a bit of scrap under your foot and it feeds the bobbin thread through.
Other things I like. It has all the stitches most people need, a good range of feet that come with it, lots of clear instructions plus videos and written guides (e.g. a guide to the stitch symbols is online). Is it the best advanced sewist machine around, probably not. Is it great for lots of people, especially new sewists, yes.
The machine does the hard part of threading, you just pull the small loop it pokes through the rest of the way.
The bobbin, you load it, remembering to put it through the tension 'arm' you don't put it in the cutter section. Throw a bit of scrap under your foot and it feeds the bobbin thread through.
Other things I like. It has all the stitches most people need, a good range of feet that come with it, lots of clear instructions plus videos and written guides (e.g. a guide to the stitch symbols is online). Is it the best advanced sewist machine around, probably not. Is it great for lots of people, especially new sewists, yes.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Constructive Criticism
on July 16, 2025
Posted by: mwbastien
from Belle River, Ontario, Canada
I'm happy with the features this machine offers but I have two suggestions for improvement. There's a little dip in front of the clear bobbin cover that gives the cover space to slide out, but if you are sewing over a seam that's on the underside (a seam that opens towards the back of the machine), it causes the seam allowance to flip direction, as it gets caught on the edge of the dip, and for quilting this is a real nuisance. Somehow this area needs to be made flat/flush. Also, the white cover around the thread take-up lever should have a hinge on the left side so that it can swing open. This would make the last part of threading the machine so much easier as the parts would be more visible. Currently I have to tilt the whole machine back for visibility to complete the last two steps of threading.
Written by a customer while visiting brother-usa.com
Customer Rating
1
on June 15, 2025
Posted by: Jean
from WV
I have tried and tried to adjust the tension, i have gone over and over the instructions. As far as i can tell, there is no adjustment on the bobbin, they keep referring me back to correctly threading the bobbin. I am not a newbie at this, my last bernina machine ive had for 25 years. Tomorrow is a new day .
Written by a customer while visiting brother-usa.com
Customer Rating
4
Solid machine needle threading tough
on June 3, 2025
Posted by: Sewing SLP
from Texas
This machine is exactly what I needed to pick up my sewing hobby again and offers very convenient options. I will say the needle threading is not easy and some threads are difficult to to use. The machine I wanted was out of stock everywhere so I went with this model. I would repurchase for the price
Written by a customer while visiting brother-usa.com
Customer Rating
4
A good machine with a few drawbacks
on April 30, 2025
Posted by: PamP
from Oregon
All in all a nice machine. Lacks a few features. The case should actually attach and there should be built in storage for the accessories that actually holds them.
Written by a customer while visiting brother-usa.com