Customer reviews from xerox.com
Xerox - VersaLink C415/DN Laser Multifunction Printer - Color
Average customer rating
4.2
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
35
4 Stars
9
3 Stars
5
2 Stars
0
1 Star
6
Customer Reviews for Xerox - VersaLink C415/DN Laser Multifunction Printer - Color
Customer Rating
1
on November 13, 2024
Posted by: sldhead600
from Illinois
Processes documents slower than my old C405 and why design it to have to get printed documents from the back of the machine
Response from xerox.comBy Xerox Customer Support, December 16, 2024
I apologize that you are experiencing problems with your VersaLink C415 device. This may be a potential print driver issue. If you need assistance with updating your print driver, we would be happy to help.
Please contact technical support so we can assist in troubleshooting. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Please contact technical support so we can assist in troubleshooting. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com
Customer Rating
1
Very difficult to use in an office.
on January 8, 2025
Posted by: FFLM
from Fort Lauderdale Florida
We have 2 printers in the office now. They are slow to receive print requests. We have run out of black toner in a few weeks and the printer will not accept another cartridge even though it is a new Xerox K toner cartridge. It codes as "incompatable". Very frustrating!!!!!
Response from xerox.comBy Xerox Customer Support, January 27, 2025
We apologize that you are experiencing issues with your Xerox C415 device. We would be happy to assist and have reached out to you via the contact information provided with your review.
You can also contact us at 800-835-6100 option 1, 1. We look forward to working with you.
You can also contact us at 800-835-6100 option 1, 1. We look forward to working with you.
Written by a customer while visiting xerox.com
Customer Rating
1
Cannot perform in an office setting
on February 26, 2025
Posted by: Willem
from Texas
If you want this printer at home, it may work for you. If you are a business or require a heavier-duty printer, this is not for you. You will run out of ink shortly after you buy it. You will not be able to print anything fancier than an 8.5 x 14” piece of paper. Please don’t buy if you need a commercial-grade printer. Buy a Ricoh or something like that.
Response from xerox.comBy Xerox Customer Support, March 5, 2025
We apologize that you are experiencing issues with your Versalink C415. We would be happy to assist and will be reaching out to you via the contact information provided with your review.
You can also contact us at 800-835-6100 option 1, 1. We look forward to working with you.
You can also contact us at 800-835-6100 option 1, 1. We look forward to working with you.
Written by a customer while visiting xerox.com
Customer Rating
1
Very Disapointed
on June 6, 2025
Posted by: THE BANK
from NW Arkansas
Our company runs 40+ Xerox printers and overall have been very happy with them. A little over a year ago we upgraded a C405 to a C415. Big mistake! The service tech was out 3 times during the factory warranty period with no resolution. The printer has repetitive jams as well as terrible noise that can be herd multiple floors away. We are at the point of replacing a 1-year-old printer that has not met our lifespan expectations. We are now wondering if Xerox is still the innovator we have relied on for the last 12 years.
Response from xerox.comBy Xerox Customer Support, July 7, 2025
We apologize that you are experiencing problems with your Versalink C415 device. We would be happy to help you resolve these issues and have reached out to you via the contact information provided in your review.
You can also call us at 800-835-6100 option 1, 1. We look forward to working with you.
You can also call us at 800-835-6100 option 1, 1. We look forward to working with you.
Written by a customer while visiting xerox.com
Customer Rating
1
Absolutely terrible printer
on September 4, 2024
Posted by: Phil
from London
Purchased this printer but did not like it at all.
This is well overpriced for its quality and it has a series of design issues (for example the paper output pushes the sheets towards the back of the printer and not to the user side so to get your print outs you need to stick your hand in the printer and try to get them out without breaking the paper!). The software is also very counter intuitive, the configuration interface is faulty and full of glitches. Unfortunately I could not return it because of the manufacturer very strict terms and conditions
This is well overpriced for its quality and it has a series of design issues (for example the paper output pushes the sheets towards the back of the printer and not to the user side so to get your print outs you need to stick your hand in the printer and try to get them out without breaking the paper!). The software is also very counter intuitive, the configuration interface is faulty and full of glitches. Unfortunately I could not return it because of the manufacturer very strict terms and conditions
Response from xerox.comBy Xerox Customer Support, September 30, 2024
I apologize that you are experiencing problems with your Versalink C415 device. We would be happy to help you resolve this. Please call us at 800-835-6100 option 1,1 to discuss the issues you are having with your device so we may help further.
Written by a customer while visiting xerox.com
Customer Rating
3
Mostly Good
on September 18, 2024
Posted by: Secretary
from Raleigh, NC
The color seems a little off, and where the paper feeds to is a little difficult to access without wrinkling the paper, but overall, this machine is less temperamental than the VersaLink C405. It seems to handle different types of paper (bond, letterhead, regular), cardstock, and sheets of labels without having to readjust the paper type manually.
Written by a customer while visiting xerox.com
Customer Rating
5
It is very fast and has fantastic features.
on January 7, 2025
Posted by: Karl25
from Astoria NY
I bought it six months ago and we are very happy with the purchase as my colleagues also use it.
Written by a customer while visiting xerox.com
Customer Rating
4
on September 23, 2024
Posted by: Turkson
from Homestead, Fl
[This review was collected as part of a promotion.] The way printed paper can be taken out of the unit is very difficult. If I knew the design of the printer is not a good one, I would not have bought it
Written by a customer while visiting xerox.com